Alexis Robert Community Champion

Hi @Laura Vallejo, the default filter is not configurable as far as I know ! --Alexis

Hi @Andrew Striletskyi, if you're only upgrading Confluence from 5.7, it's very quick and easy to do if you follow the documentation. Basically, when you've tested the upgrade on your staging environment you will have to: * stop Confluence * backup you Confluence database * download the Confluence 6.12 binary, extract it…

@Mukul S, yes you should be able to get a working SSO with your on premise but it will require more configuration on your side than a supported identity provider. If you're aware of the extra work involved you're all good then. --Alexis

Hello @Mukul S, you can use an Atlassian addon called Atlassian Access to provide SSO via an identity provider like Okta or Azure AD. If you only have on-premise AD, it will not work out of the box and you will need to intergrate with an identity provider from this list. Let me know if this helps, --Alexis

Hi @Robert E_ Schneider, when installing Confluence you have a screen where it is asked that you choose the Administrator password and username, so you should already have this information. The URL depends on where you installed Confluence: if it's on your own computer, it should be http://localhost:8090 and if it's on a…

Hello @Mattias Kallvi, the "Blocked Content" message is caused by non-HTTPS content being requested from a HTTPS connection, so the browser is warning you that not all content is securely transmitted. Did you change your Jira Base URL to HTTPS in the Admin settings ? You can use your browser dev tools to check what content…

Hi @Marcel Heelein, this documentation explains how to install certificates on Confluence with Windows, it should have all the information you need to use keytool.exe to import the cert in Tomcat. The fact that you have a wildcard cert doesn't change anything to the procedure as far as I know. Depending on the format of…

Hello @Marko Schröder, if you are already running an Apache proxy, this is very easy to achieve. You can simply add a "Require <firewall.IP>" clause to your existing configuration to grant access to Bitbucket. You can read more about this on Apache website. Let me know if you have any questions, --Alexis

@Simon Logan I can see this is a fairly big instance, I'd suggest having a look at this page that will provide some pointers on how to size your server memory and JVM. Based on Atlassian recommandations, I'd suggest bumping your memory from 4GB to 8GB at least and setting the heap size to 4GB. Let me know if this helps,…

Hi @Simon Logan, I have a similarly sized server and the following settings are working fine for me: JVM_MINIMUM_MEMORY="384m" JVM_MAXIMUM_MEMORY="1024m" How big is your Jira instance in terms of number of users, projects, issues ... ? 

Hi @Simon Logan, you're right, GC should not be that often. Can you please share some information about the server hosting Jira, specifically the amount of RAM ? It would be useful to also have a look at what is set for the JVM memory settings in <jira_install_dir>/bin/setenv.sh at the JVM_MINIMUM_MEMORY and…

Well you could start with a simple 8GB RAM/4CPU type of configuration, that will handle easily a few hundred users. For the database, you should provide at least 100GB storage space, that will get you going for a few years with the number of issues you'll have.

Hi @Christian Miszczak, this page will give you a few pointers for your server needs to get Jira Service Desk running, but the system requirements can vary a lot depending on a number of factors: * how many users will be on the system * how many issues/tickets/projects will get created * how critical this instance is to…

Hi @James, if Jira is started (meaning you can access the installer at http://IP:8080), then you will not be able to change the Home Directory as the change needs to be done when Jira is stopped. You can see here how to change this setting on your instance. Let me know if you have any questions, --Alexis

Hi @Jeff White, no worries, it's pretty simple to change Jira configuration port listening, you just need to edit the server.xml file in your <installation-dir/conf/>, as described here. You can change 8080 to any port that is free, something like 9090 for instance. Let me know if you have any questions, --Alexis

OK, so basically you can tell Confluence to run on any port you'd like, by default it is using port 8090 but you can choose 9090 for example. Changing the default port must be done in the Confluence configuration file as instructed here, once you have changed this setting you can restart the installation process and it…

Hi @Jessica Torres, where exactly are you stuck on, what steps have you taken on the original issue ? 

Hi @[deleted], you simply need to start the application on your new server just like you would on the old one, with an init script (something like "service jira start") or the binary (look in <atlassian-jira-xxx>/bin/ for the start-jira.sh script). This page explains how to perform an instance migration in case you need…

@Juliane Wetzel, the Anchor macro will let you get a link that you can share afterwards. You can test it easily: * Edit a Confluence page and put the cursor where you want the Anchor to be located * Look for the Anchor Macro and insert it, with the name "testanchor" for example * Add a link, select Advanced and type the…

Hi @Vinod Belkar, did you update the licence key on your Jira instance after you purchased it ? If not, you will need to do this before upgrading, as explained in this link. Once you have a valid licence, you can start the upgrade process. Let me know if this helps, --Alexis

Hi @Juliane Wetzel, you can use a macro called Anchor in your Confluence page to create a link to a specific location. The documentation is here. Once you have created the anchor, you will be able to send its link to your colleagues and they will land directly on the anchor location. Let me know if this helps, --Alexis

Hello @laure ancelin, the admin account is the only one able to add/remove other administrators for a board. If that person has left the company, your only way to recover the board is to send an email to support@trello.com and explain the situation, as there is no other way for you to change Administrator. Let me know if…

Hi @Gunjan Yadav, this is quite easy to achieve but you'll have to take things one step at a time and test all your upgrades before on a test environment: * Check your upgrade path to determine if you can upgrade directly to Confluence 6.10 from 5.6.3 * Perform the upgrade on your current environment and database * Migrate…

Hi @James Gira, as mentioned in this page, Confluence is only compatible with MySQL 5.6 and 5.7. Let me know if this helps, --Alexis

Hi @Martin S., the logs aren't really telling much but I'm thinking that you could maybe check if your java binary is properly set to the one bundle with Jira (so not the openjdk one that is shipped by default with Debian). I found that it sometimes helps to set the JAVA_PATH directly in your start-jira.sh script to point…

Hi @eiger3970, the issue is that your Jira instance is still running somehow, as show in your logs: Tomcat appears to still be running with PID 3917. Start aborted. You should try to locate the Tomcat pid with the following command: ps -ef | grep -i tomcat and kill this process manully. If you're struggling to do this, you…

Hi @sgiacobbo, this is probably because not fixing the database issue with default_storage_engine on your first upgrade to 7.0 prevented Jira from upgrading properly, I'm afraid you will need to start again from scratch. This time you should make sure that your Jira instance is up and running on version 7.0 before moving…

Hi @Bernd Le, first, if you want to be able to access your Jira and Confluence instances with a URL like jira.mycompany.com, you will need to ask your internal IT team to create a DNS record that points to your server IP address. Then, I would recommend using a proxy like Apache to handle SSL certificates. You will…

Hi @Andrey Andronov, I have just checked on my own boards and I can confirm that you do get a notification if you mention someone when editing a comment. Let me know if this helps, --Alexis

Hi @yuvalp, at the moment boards are not available in Jira Core, but a request is opened to have this feature, you can watch this ticket. Let me know if this helps, --Alexis