Alexis Robert Community Champion

Hi @Digi Vine , what exactly prevents you from applying the licence ? you should be able to navigate to the Licencing menu and paste your key there, as shown in the documentation here. Let me know if you have any issues, --Alexis

Hello @Walter Urrejola , for Jira 8, you will first need to upgrade your database to at least PostgreSQL 9.4 as per the requirements page. For the Jira upgrade, this page explains all the steps to perform the operation. Let me know if you have any questions, --Alexis

Hi @James A. Elliott , the server ID is only used to generate the licence key, so the key is not restricted to this particular server ID. You can very well re-use the licence key you already on another server, with another server ID. Let me know if you have any questions, --Alexis

Hi @Rajashree Baradur, you should first check if Bamboo is running after you start it with the following command: ps -ef | grep bamboo You should also have a look at the logs in /opt/bamboo/logs/catalina.out to check if you have any errors. Regarding the shutdown port, don't worry about it: it's normal for this to be…

Hi @Lori McKiernan, do you still have an issue with this board ? I think the limit for members of a board is qui high, I found this information from 2018 that mentions 1000 members per board so you're far from it. There could also be something wrong with your board somehow, in this case you can contact Trello support here.…

Hi @Mark Millhone, what I usually do with Trello is arrange my projects by status, like "new", "ongoing", "stalled" as I find it easier to visualize this way. I would suggest you try to find a way to order your different projects in categories rather than have everything in the same column ! --Alexis

Hi @MGervais_Walkers, there is not a definitive answer here (no official recomandation by Atlassian), but I personnaly think, by experience, that it's better to not have that many services running on the same host as it can lead to: * performance issues being hard to investigate, as many services means many potential…

Hi @Anka Wirawan, * just like a normal non-clustered Bitbucket installation, you should have a dedicated user running the Bitbucket service, in your case atlbitbucket is fine. * the NFS service is run by root, so no need to have a dedicated user here. * the NFS share are using standard ports (111 and 2049) so you don't…

Hi @Christian, when it says to "test it in a cloned environment" it means that you should test the upgrade in a different environment than production first. The goal is to not break anything on your Jira instance if you experience issues with a plugin or a specific configuration after upgrading. However you can decide to…

Hi @spam inman, Jira Service Desk has this kind of feature as you can see here. It is used by many customers to provide a Service Portal where users can choose the type of request they have and create a ticket with approval, workflow etc. You can see it in action in this video for…

Hello @yorxsAG, yes this is possible, it's pretty usual to have Jira Core and Jira Software users on the same server if only a few of them need Jira Software features (Kanban, Sprints, ...). It's very common in order to optimize licencing on Atlassian products. --Alexis

Hi @Devendra Joshi, your licence provides unlimited use for the software, but maintenance (upgrades, support, ...) needs to be renewed every year, otherwise you will not be able to get the latest version of Jira. You can follow this documentation to renew your licence. Let me know if you have any questions, --Alexis

Hi @Devendra Joshi, from the last picture, it looks like your licence is not up to date, can you check when it was last valid on your my.atlassian.com account ? If you are upgrading, you need a non-expired licence to perform the upgrade. --Alexis

Hi @David HUY, this page explains in detail how to install and configure Apache to work as a reverse proxy for Jira. Let me know if you have any questions, --Alexis

Hi @Emmanuel, this pages explains how to configure Atlassian applications with Apache to provide SSL security. Let me know if you have any questions, --Alexis

Hi @David Brunkow, for this upgrade, you don't need to upgrade to every minor version. This page shows that you can upgrade from any version to Bitbucket 5. Let me know if you have any questions, --Alexis

Hi @Ben Abecassis, you're using HTTPS, so did you update the base url from "http://jira.mydomain.com" to "httpS://jira.mydomain.com" ? I guess it should be something like that, as your configuration seems OK to me. Let me know if you have any questions, --Alexis

Hi @KinetIT, I think this is a database permission issue, the "Test" button will only check if Jira can connect to the database but won't check if it has "Create Table" or "Insert xxx" rights and it's probably because it can't create the DB schema that you're getting this error. Check user permissions and make sure it has…

Hi @Albert, could you tell us a bit more about what you've tried so far ? Did you try accessing http://10.36.12.16:8090 for example ? --Alexis

Hi @Bruce Zhang, can you tell us a bit more about what you have done to configure Confluence ? Did you make any changes to configuration files, like server.xml ? If you're a bit lost, I would advise following this documentation to get started for Confluence HTTPS through Apache. Let me know if you have any question,…

Hi @Robert Breedlove, this error can be caused by a few things, could you give us a bit more detail: * is this error preventing Bitbucket to work ? * did you change, or upgrade Bitbucket lately ? * did you change, or upgrade your database lately ? * what database do you use with Bitbucket ? --Alexis

Yes 768MB is the default, you could increase to 1024MB first. This is done directly on the Jira Server, in <jira-install-dir/bin/setenv.sh>by changing the setting in JVM_MAXIMUM_MEMORY from 768 to 1024

So it means that there is not enough space left in the JVM memory to perform a GC, I'd suggest increasing the JVM_MAXIMUM_SIZE by 512MB increments. You can check this documentation on how to increase JVM memory for your instance. Let me know if you have any questions, --Alexis

Hi @Sivarama Krishna CH, this could be caused by a wide variety of factors, do investigate we'd need more information, especially what errors are displayed in the logs located in your jira_home/log/atlassian-jira.log file. Could you have a look at this and see if, aroung the time of your backup restore, you can see any…

Hi @Kristina Voit, * It's possible to upgrade from the 25 user tier to the 50 user tier, the following table will give you the exact pricing. You would follow the same process than purchasing the 25 user licence: from your my.atlassian.com account, you choose your 25 user licence then click and upgrade and follow the…

Hi, you can check this page for more information on how to check your instance performance. You'll need to check the logs and see if any errors are logged for example. Let me know if you have any questions, --Alexis

Hi @Thibault Fereyre, I have never seen Atlassian communicate on a hard number for page limit, so I guess it all comes down to your hardware and particularly your database server, a high number of pages will be very resource consuming on the DB engine. Do you know how you'll proceed for the import ? 

Hi @Andrea C, how did you configure you JVM parameters ? Could be a symptom of Garbage Collection taking a lot of time. Check this page on how to have a look at your current settings. On a side note: how many users are accessing the application and how many issues do you have on this instance ? Let me know if you have any…

@Ramaiah Pendli, for Cloud, the only addon is Atlassian official one: Atlassian Access. All the other third-party addons are only available for Jira Server.

Hi @Ramaiah Pendli, this kb explains that currently, you need the Atlassian Access addon to get SSO access working with Jira Cloud. No way to do it without addons at the moment. Let me know if you have any questions, --Alexis