Alexis Robert Community Champion

@Marc, I can think of a few things that would cause this. Can you have a look at this ticket and try again with an older mysql driver ? Also, did you see any errors during the backup process in the logs ? 

Hi @Marc, first of all, yes you can upgrade dircetly from 7.4.2 to 7.13, you just need to follow this process. You basically need to perform a XML backup of your Jira instance first, then install the new Jira instance poiting to an new, empty database and finally when setting up the new instance, choose "restore backup" to…

Hi @Laurel Moczydlowski, I don't have experience with doing this but the documentation here seems pretty good and covers the entire process, is there anything in particular that you're not finding ? Basically, you'll need to have your Jira Server on the latest version, do an XML backup and import it in Cloud. Let me know…

Hi @Maximilian Leistner, it's possible to do this, you can simply follow this procedure and navigate to "How to move multiple issues". Let me know if you have any questions, --Alexis

Hi @maarten breesnee, you can't bulk remove users like this directly in Confluence, but there is an addon that can do that if you want to give it a try. Let me know if you have any questions, --Alexis

Well, if you don't see any issue in your day to day use then it's fine, but you should try tuning the JVM to avoid those GC failure errors as it means your instance might respond slower to requests due to those GC issues. I'd recommend having a look at the GC tuning guide from Atlassian. Let me know if it helps, --Alexis

Do you try to access directly the backup URL ? If yes, you should actually do the entire process using the IP address at the beginning: * Go to http://192.168.41.12:8090 and log in (don't use https here) * Navigate to the Administration menu * Navigate to the Backup menu * Start the backup I believe this should work, I…

Hi @Steve Allen, this might be because you had a different JVM setting before your upgrade but this change was not made on your new install. Do you still have the old setenv.sh file from your previous version and can check what were the JVM settings in there ? --Alexis

Hi @Benjamin W., you almost got everything right ! The only problem with what you're doing is that when you call localhost:8090, you're actually trying to request a page from your own computer and not from the Confluence server. You should call localhost only if you're connected to your Confluence Windows server with RDP…

Hi @Shahriar, have you checked that your instance has internet access and is able to reach the office365.com domain ? You can check this by connecting with SSH to the server hosting your Jira instance and perform this test: telnet outlook.office365.com 993 This will either timeout or give an error if you can't reach it…

Hi @Steve Allen, you should change your JVM maximum memory setting, the current one is set to 768m and is the default when installing Jira. I would recommend increasing it to 1024 and see if you keep experiencing issues after that. You can change this in your <jira_install_dir>/bin/setenv.sh and look…

Hi @Jonathan Botts, if you have a look at this page and scroll down to Frequently Asked Questions, you can see that Atalssian will actually store data in the region closest to where users are accessing it. So, to me it means that even if you are a North America customer, if the majority of your users are accessing your…

Hi @Matias Dall Rasmussen, are you using a Postgres Azure Database or did you install PostgreSQL on a VM ? I think the Postgres Azure Database is not yet supported by Atlassian, as per this ticket on Atlassian support site. However, Azure SQL Server is officialy supported so you can use this instead as a database server.…

Bonjour @Jean Caillette, c'est très simple, ils vous suffit de cliquer sur le bouton de contexte de la carte comme dans l'image ci-dessous: puis ensuite de cliquer sur "Déplacer" et choisir le tableau cible: N'hésitez pas à revenir vers moi si vous avez d'autres questions ! --Alexis

You simply don't need to put a licence in Core. Are you blocked anywhere in your use of Jira if you leave the Core licence key empty ? 

what happens when you put the Software licence in the Jira Software "Licence key" part ? 

Hi @Madhu mullangi, where do you see Jira Core asking for licences exactly ? If you have Jira Software or Service Desk, you will always see a Jira Core present as this is the base of the software,but it doesn't mean you *need* a licence for it. See the screenshot below: you can see that Jira Core and Software are present,…

Hi @Luther Isaac Bower III, as Confluence is running with Java, you can run it on any Windows version as stated in this page. Let me know if you have any questions, --Alexis

Hi @Eyal Dolev, the Tomcat import is a bit complicated but will provided end to end encryption without the need for additional proxy server. I do not know any other way to implement SSL certificates. --Alexis

It depends on what database you're using for Jira. For MySQL for example, you can use "mysqldump" to perform export/import operations on your database. This page can help you get started.

Hi @Morten Straube Andersson, you can bulk edit issues in Jira, you can check this documentation on how to do this. Let me know if you have any questions, --Alexis

Hi @Saravanan Ravikumar, if you're looking to automate the data refresh from Jira, I guess you can do a database dump from prod and import to test instance, with a cron job for example it's trivial. You could also synchronyze some other files (attachements for example) with rsync. Let me know if you have any questions,…

Hi @Greg Elofson, yes both link are for the same page, as it has the information for both Tomcat and your webserver if you scroll down the page :)

Hi @IT Support, you can update directly from Confluence 6.2 as described here. Be sure to have a look at the release notes from versions between 6.2 and 6.13 here to be ready for any changes. The Confluence upgrade guide will help you during the process. Let me know if you have any questions, --Alexis

Hello @Vladimir Chebanenko, I can confirm that clients using the Jira Service Desk portal do NOT count against your user level on Cloud. Only Agents will make your number of users go up for licensing. Let me know if you have any questions, --Alexis

Hi @Greg Elofson, FYI Jira 7.13 is the new Enterprise release, I'd recommend using this one rather than 7.6 if you can :) For your question, it depends how you're implementing SSL on your Jira instance: do you use a reverse-proxy like Apache or Nginx, or Tomcat with keytool to implement certificates ? The problem is with…

Hi @InformatiquePLQ, you can install Jira Service Desk on a separate server, just like a "new" instance of Jira. It can be integrated easily with Jira and Confluence with Application Links. You can install Service Desk by following this documentation. This way you will have Service Desk on the DMZ and can keep your…

Hi @Sofie Knøsgaard, external database in this context means "anything but the embedded H2 database" that can be used for demo purposes. You can very well use a separate VM for your database, or have it running on the same VM as Jira (but I wouldn't recommend it for performance reasons). Let me know if you have any…

Hi @François Corvaisier, I think you must be confused with the End Of Support, where Jira still support PostgreSQL 9.3 for a limited time, and Confluence doesn't support 9.3 anymore. Jira and Confluence will support any version of PostgreSQL >= 9.4, as shown here: Supported Platforms for Confluence and Supported Platforms…

Hi @Tony Young, it's possible to link Server and Cloud products, you'll just need to follow this documentation. You will need to make sure that your Server instance is reachable from Cloud (so, from the internet) of course for the link to work. Let me know if you have any questions, --Alexis