Alexis Robert Community Champion

Hi @Pramod Tripathi , unfortunately as I said, only Apache Tomcat is supported for Jira applications. Atlassian does not provide WAR/EAR files anymore. However, Atlassian provides security fixes if there is a vulnerability in Tomcat for example.

Hi @Chris Amos , you can follow this procedure to recover the Admin rights for Jira : https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html Let me know if this helps, --Alexis

Hi @RBDev , a couple things to check : * did you change the Bitbucket Base URL to https ? documentation here * can you show the full Apache vhost configuration, not just the ProxyPass ? I'm guessing one of those is not set properly and that's why you're getting http requests. Let me know if this helps, --Alexis

Hi @Pramod Tripathi , the maintenance you renew each year for your Atlassian products provides you with these fixes : they will send emails to your contact address when there is a fix coming out, and you can contact the support when you have an issue directly here. --Alexis 

The obr files are meant to be used when you have already installed Jira base system, it won't be useful for you. You should download Jira Software 7.13.5 from Atlassian website here and then go through the upgrade process (documentation here). Let me know if this helps, --Alexis

Hi @Sean A Flesch , unfortunately Hip Chat development has been dropped by Atlassian, so this issue likely won't be fixed. You can try Slack, they have a pretty good solution for Enterprise chat.

Hi @Alban Ligout , you should test it first but I think I remember that it will be accessible only through Service Desk, so won't be public.

Hi @Pramod Tripathi , Tomcat is already bundled with Jira, you don't have anything to install manually. For security issues, Atlassian is publishing any vulnerability on their website and then issues a security fix.

Hi @Scott Forbes , what is you current version of Jira ? if you're already on version 7, then you can directly upgrade to 7.13.5 and won't need to upgrade MySQL or Java. If you have an earlier version than Jira 7, then it will depend on how old your version is.

Hi @Hence Haminaga , it doesn't matter what licence you have on Confluence, you will always be able to link Jira with Confluence. There is no restriction based on licence type. Let me know if this helps, --Alexis

Hi @Jon Gray , you can upgrade directly to the latest version of Confluence by following this guide. Confluence can be downloaded here. Let me know if this helps, --Alexis

Hi @Ingo Schult , if you go to my.atlassian.com and have a look at your licences, you'll see that you can click on "Developer licence" to generate a non-production key. You can then use it for your recovery system. Let me know if this works, --Alexis

Hi @Calderara Serge , do you have more information from the logs ? The lines before the FATAL that you copied here should be interesting. Thanks, --Alexis

Are you able to login with the bbadmin user with the command line ? You would first need to login as the postgres user : <span>sudo </span><span>-</span><span>u postgres</span> Then connect with the role bbadmin : <span>psql </span><span>-</span><span>h localhost </span><span>-</span><span>d exlarbbdbase…

Hi @Pramod Tripathi , Atlassian does not provide any other way to use Jira Service Desk, it's always bundled with Apache Tomcat. You could also look into their Cloud offering : https://www.atlassian.com/purchase/product/jira-servicedesk.ondemand

Hi @Thomas Deiler , this won't work because users will not hit Apache (see my comment above) as they directly hit Tomcat with 8080 port. Apache only listens on ports 80 and 443, it won't be able to catch anything on 8080 (as it's used by Tomcat for Jira ...).

Can you give the output of \dg ? 

Hi @Nick Reilingh , I think the 500MB limit is here to prevent issues when trying to import the generated backup : usually, you should try to minimize the backup size because otherwise it takes a long time to import and can cause errors (timeouts for example). What I would advise : * uncheck "backup attachments" in your…

Hi @UJ , unfortunately you won't be able to use Apache to redirect users, since Apache is probably listening on ports 80 and 443 and your users are reaching port 8080 directly. You could probably set up an iptable rule however, for example this post might help. Let me know if this works, --Alexis

Hi @Gerald Hunt , this is because of this error : FATAL: role "BBadmin" does not exist You need to add this role in PostgreSQL and give it the rights on your ExlarBBDbase schema. You can check the current permission with psql and this command: <span>\</span><span>du</span> This will list the roles for your database, you…

Hi @Saravana Rajendran , unfortunately there is no service associated with your puchase, only the licence. You will have to check out the documentation to install Jira on your server : https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-on-linux-938846841.html

Hi @Nilesh Sadarangani , this is the normal behaviour when you restart Jira, this is not the setup screen but only the instance loading eveyrhing it needs during startup. You should not worry about this ! --Alexis

Hi @Eddie Haywood , this will be a full Jira upgrade, you can find all the information on the security vulnerability here. With your current version Jira 7.9.0 you should upgrade to 7.13.5 that you can find here. You can follow this guide to upgrade your instance. Let me know if you have any questions, --Alexis

Hello @[deleted] , after the 12th July 2019, if you have any issues on your Confluence instance, the Atlassian support will not be able to help much until you upgrade to a supported version. You will still be able to use, work and collaborate on your Confluence instance of course, it only has an impact on the kind of…

Hi @Alban Ligout , this is something that can be achieved with a plugin like Extension for Jira Service Desk. You can't do it with the out of the box portal unfortunately. --Alexis

Yes you're right, I actually assumed the gzip setting was the recommandation for both Jira and the proxy ... my bad :) So, for your use case, did you look into a proper cache server like squid ? I've also found an article to set up nginx for caching with Jira, maybe it can help…

Hi @Michal Dobrzyniecki , Atlassian actually does not recommend enabling gzip compression when using Apache as it's known to cause performance issues as you can see here. What would probably help in your case is a Datacenter instance with CDN support. This feature is coming in Jira 8.3 I think.

I would still change the bitbucket port, just to make sure that this is not the issue. Try changing it to 9090 for example.

Hi @FScheidig , in your log there is an error displayed: Caused by: java.net.BindException: Address already in use: bind This means that Bitbucket is trying to listen on a port that is already in use. You should check the processes on your server and see if there is not another instance running.

Hi @Nodar Vardiashvili , this storage policy is for the entire instance, not per user as you can see here. It means that it counts all images, attachments etc that all your users store in Confluence.