Alexis Robert Community Champion

Hi @mathijs_terranea , without an addon, it's not possible to have different styles for different Jira Service Desk portals. The style is for the whole instance, even if it's differents projects. You can try and have a look at this addon to get more customization options…

Hi @PavelKarpenka , there are a few steps to perform a successful Cloud migration. Based on the information you provided, I think you have the following actions to do : * Upgrade Jira 6.3.4 to Jira 7.0.11 - this is needed as there are big changes with Jira 7 * Upgrade from Jira 7.0.11 to Jira 8.5.4 - this will help with a…

Hi @Simon Teppett , there is a quick guide on Atlassian documentation on how to do this : https://confluence.atlassian.com/jirakb/how-to-implement-slas-by-company-organization-or-client-777027032.html Basically, you would group your clients by creating Organizations, and then base your SLA on a JQL with criteria…

Hi @pascal , this is probably caused by the MySQL user permissions not being set correctly, as the error message states that Confluence is unable to create a group : caused by: org.hibernate.exception.SQLGrammarException: could not execute statement I would recommend dropping the database and going through the setup one…

Hi @Shady Nagy , this change needs to be done by Atlassian Support, you can contact them here : https://support.atlassian.com/contact/#/ Let me know if this helps, --Alexis

Can you check what is defined for JRE_HOME in the set-jre-home.sh file ? and also, what is the result of echo $JRE_HOME This will help identify the issue. Thanks, --Alexis

Hi @nancy_d_matthews , did you change anything since yesterday ? From what I can see the JRE_HOME is correctly set but it might be because the JRE location has changed. Also, can you let me know how you're starting Bitbucket ? Is it from the command line, or a init.d script or something else ? --Alexis

Hi @Simon Teppett , I usually recommend creating only one Jira Service Desk project for all customers, because as you've said it's much easier to maintain over time. Regarding you question about SLAs, it can still be done on a per-client basis : you only need to put your clients in Organizations and configure your SLA…

Hi @Ganesh Babu , this menu is used for Crowd configuration. You won't be able to use it without purchasing Crowd.

Hi @Leander Bretschger , this view is only available on Jira Cloud. This is because the teams developping Jira Server and Jira Cloud products are different and have different roadmaps : sometime, features will only be available for Server or Cloud. Let me know if this helps, --Alexis

Hi @Paul Holmes , it's possible to hide some pages (or even some spaces) with restrictions in Confluence. You can have a look at the documentation here : https://confluence.atlassian.com/doc/page-restrictions-139414.html Basically, you can prevent people or groups from seeing content this way. As far as I know, there is no…

Hi @Ganesh Babu , * SSO 2.0 is available only natively for Data Center products as show here : https://confluence.atlassian.com/enterprise/saml-single-sign-on-for-atlassian-data-center-applications-857050705.html * For Jira Server, there is no native SSO integration. You need to have an addon to perform SSO * It won't make…

Hi @Ganesh Babu , I have setup SSO integration with GSuite for both Confluence and Jira without any issues, I have used the following plugin : * for Jira https://marketplace.atlassian.com/apps/1212130/saml-single-sign-on-sso-jira?hosting=server&tab=overview * for…

Hi @nancy_d_matthews , the error message says to check the JRE_HOME setting in set-jre-home.sh file, can you have a look at it and make sure it's the correct value ? Let me know if this helps, --Alexis

Hi @Matti Kiviharju , in theory you can of course have several databases engine running on the same server if it's powerful enough, however the good practice is to separate these because it's easier to analyze performance issues this way. If you want all your Atlassian products to use PostgreSQL, you can also migrate…

What happens if you remove the "welcome.action" from the URL on your last screen ? it should redirect you to the Jira Dashboard.

I'm not sure since your screenshot show japanese characters but I think this is the first screen after installing Jira, you just need to click on the first button on the left and this welcome screen will disappear. You will then have access to the Settings button.

Hi @Wang, Lan 1 , you will need to ask your Jira Administrator to perform this operation then if you are not in the jira-administrator group.

Hi @Wang, Lan 1 , did you also change the Jira Base URL settings to match your url with HTTPS ? The Base URL setting for you should be https://cs-XXXXX.itps.YYYYY.jp You can have a look here to change this setting : https://confluence.atlassian.com/adminjiraserver/configuring-the-base-url-938847830.html Let me know if this…

Hi @Justin Bleich , in this case, external database means something else than the embedded h2 database (it's used for demo purposes). You can of course have your own database on the same server than Jira. Let me know if this helps, --Alexis

Hi @Dave Chevell , I tried with both 6.13.3 and 7.3.4 images from the official docker repo. Here's my docker run command : docker run -v /opt/confluence_home:/var/atlassian/application-data/confluence --name="confluence" --user 1001 -d -p 8090:8090 -p 8091:8091 -e ATL_DB_TYPE=mssql -e ATL_JDBC_USER=confluence -e…

Hi @Dave Chevell , thanks for the quick answer ! I actually tried passing these DB arguments with an empty confluence_home folder, and it was not created on startup (whereas this was working fine with the other Docker images for Jira and Bitbucket). The only workaround was, as you said, having an…

Hi @Shin , there is no need to reinstaller the server or remove Jira. The error shown here is because you have not yet copied the license key that you purchased. You should go to your my.atlassian.com account and copy your commercial license there into the "License Key" line as show above in your screenshot. This will…

Hi @Anne Schenk , you now have access for free to Automation for Jira in Jira Cloud : https://www.atlassian.com/software/jira/features/automation You can build rules very easily in the interface, and it's possible to manipulate assignee values using Smart Values…

Hi @MEDITECH ADMIN TEAM , it is normally required to have both path so that Synchrony works fine for collaborative editing, because it's listening on a different port from Confluence. But I have to say that I never tried without this configuration. Have you tried editing a page in several tabs to simulate a collaborative…

Hi @Eduard Lecha Puig , this might be because you're using Jira 8.5 for example : on this version, it's compatible with PostreSQL 10 as you can see in the documentation here https://confluence.atlassian.com/adminjiraserver085/supported-platforms-981154553.html Let me know if this helps, --Alexis

Hi @Eduard Lecha Puig , you can have a look at this page to check the compatible PostgreSQL version for Jira : https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html It should work with Postgre 11 in Jira 8.8, can you share the error message you're seeing ? Thanks, --Alexis

Yes, you can remove old issues with attachments or images and this will freed up your storage :)

Bonjour @Nicolas MATELOT , les licences Data Center donnent accès à une instance (que ce soit pour Jira ou Confluence), et cette instance peut être ensuite constituée de plusieurs "nodes" qui vous permettent d'avoir une solution active/active au niveau infra. Effectivement le vocabulaire n'est pas forcément très clair dans…

Hi @Alexandra Leser , the storage limit is for the whole storage of your instance, not on a per month basis. So as soon as you get to 2GB you won't be able to add any more attachments, images etc. Let me know if this helps, --Alexis