Alexis Robert Community Champion

Hi @Matthieu Bach , there are several reasons why you might not be able to access the developer license : * you're not listed as a Technical Contact * you have a Starter/Community/Open license This is explaned here : https://confluence.atlassian.com/jirakb/get-a-developer-license-for-jira-server-744526918.html Let me know…

yes, that's why you may need to run the installer first (it will create the service) and then just overwrite the folders created with the one on your current installation

Hi @Chris O'Reilly , you can use the installer to install the service I guess, and then overwrite the Jira and Confluence folders with your other server backups.

Hi @Chris O'Reilly , if you're only moving the applications, then you can copy Jira and Confluence application folders, and HOME folders. The database connection will be kept in the JIRA_HOME and CONFLUENCE_HOME directory so you don't have to touch these. Let me know if this helps, --Alexis

Bonjour @Jean-Jacques ETUNE NGI , ce problème est probablement dû au proxy sortant utilisé, qui doit modifier la connexion SSL. Atlassian a publié un article qui explique comment résoudre ce problème : https://confluence.atlassian.com/confkb/ssl-handshake-error-when-connecting-to-atlassian-marketplace-978215061.html Bonne…

Hi @Raw Main , you will have to use the following syntax to route based on your subdomain : # Define hosts acl host_jira hdr(host) -i jira.mysite.com acl host_confluence hdr(host) -i confluence.mlysite.com ## figure out which one to use use_backend jira_backend if host_jira use_backend confluence_backend if host_confluence…

Hi @Raw Main , I think you have an error because you're trying to bind port 443 for two different backends : HA Proxy can't know when it should send the requests to Jira or Confluence. You should use the following condition in your frontend block for Confluence for example: acl url_confluence path_beg /confluence…

Hi @cmbollareddy , I would proceed in two steps : * first upgrade Jira from 7.3 to 7.13, as 7.13 supports both SQL Server 2012 and 2016 * then upgrade your database, and point your dbconfig.xml to the new server where you will have imported the Jira database Let me know if this helps, --Alexis

Hi @Olena Goncharenko , you can try the following query : summary ~ "be*" Let me know if this helps, --Alexis 

Hi @Angel Leva , Jira is compatible with most LDAP directory servers as you can see here : https://confluence.atlassian.com/adminjiraserver083/connecting-to-an-ldap-directory-976767707.html Active Directory is supported, since there's no mention of a specific version you can assume that 2012 R2 is fine. Let me know if this…

Hi @Ali Vanalli , you should make sure that the user starting Bitbucket has the permissions to write on your BITBUCKET_HOME folder. You can change the folder ownership with the command "chown" on Linux. Let me know if this helps, --Alexis

Hi @Jeff Nygren , if you go in the Create Issue screen (click on the "+" button on the left side of Jira), you can see in the Issue Type list all the icons and their associated types, just like this : Let me know if this helps, --Alexis

Hi @Tomáš Vrabec , no worries about Jira being outdated, licenses will always apply to your product regardless of how old it is :) For your customers, you will need to purchase new licenses : * for a renewal, Atlassian will always take the time between last expiry date to today, to calculate the cost. So if the last…

Hi @Harold Whistler , Jira will construct URLs based on the BASE_URL setting. You should change it if you want to use domainB.com to access Jira and Service Desk : https://confluence.atlassian.com/adminjiraserver/configuring-the-base-url-938847830.html Just a reminder : you can't have different URLs or domains for Jira and…

Hi @Hannes , for Confluence Server, it's just the 10$ per year. If you add some addons, you'll need to pay for these as well (some are free, some are not). There are no limitations with this edition compared to the ones with more users. There is some sample data when you create a new Space in Confluence, maybe that's…

Hi @Kunjal_Shah , if you're talking about Jira Server, you can find the info here : https://www.atlassian.com/software/jira/pricing?tab=self-managed It's 10$ per year. Let me know if this helps, --Alexis

Hi @Tom_Bubb , as Jira is a java application, it can run on many different systems (Linux, Windows, MacOS ...) and still provide the exact same experience. So you don't need to worry, users won't notice anything different when you migrate to another server ! Let me know if this helps, --Alexis

Hi @Vinod Bathi , in "hostname", just put "localhost" (without the quotes) and it should all be good.

Hi @Admin , there is a difference between disabling a plugin and uninstalling it. For the menus to disappear, you'll need to uninstall them : https://confluence.atlassian.com/upm/uninstalling-apps-273875709.html Let me know if this helps, --Alexis

Hi @Vinod Bathi , this is because the MySQL driver is not bundled with the Jira installation package. You need to download it here : https://dev.mysql.com/downloads/connector/j/5.1.html And then unzip it and move the jar file in <Jira-installation-directory>/lib You can find the full procedure here : <a…

Hi @Kim Thompson , you can go directly from 7.1.10 to 7.13.12, no need to do intermediate upgrades. For your license, you can contact Atlassian support directly here : https://support.atlassian.com Let me know if this helps, --Alexis

Hi @Thomas Fritzen , you can simply add () to your query and add OR, like this : (project = "Quality Suite" AND fixVersion = "7.69 Island Fortress - In Dev") OR (project = "iOS Diner App" and fixVersion = "7.69 Island Fortress - In Dev") Let me know if this helps, --Alexis

Hi @Jan Priebe , Confluence will only count a user once even if they are a member of several different groups granting access to the product. You don't have to worry about duplicate licence count :) Let me know if this helps, --Alexis

Hi @[deleted] , you can simply mount your NFS share directly at the location of your Jira attachment directory, at <JIRA_HOME>/data/attachments Let me know if this helps, --Alexis

Hi @Edv Raml , as you can see on the Supported Platforms page, MySQL 8 is not yet supported bu Jira : https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html This might be why you're having issues after upgrading. Let me know if this helps, --Alexis

Hi @David Rucktaschel , you can have a look at the Atlassian documentation to import issues from a CSV file : https://support.atlassian.com/jira-core-cloud/docs/create-issues-using-the-csv-importer/ Let me know if this helps, --Alexis

Hi @A. Willner , yes it's possible to disable/uninstall both these apps, that won't affect Confluence or Jira. You can even re-install them later if you want to migrate one day ! Let me know if this helps, --Alexis

Hi @Constantinos , by default if you download the Jira Service Desk installer, you won't have the Jira Core installed. So yes, Jira Service Desk can run without Jira Core. Let me know if this helps, --Alexis

Hi @seethamraju , there's an addon that provides this functionnality : https://marketplace.atlassian.com/apps/697735/create-on-transition-for-jira?hosting=server&tab=overview Let me know if this helps, --Alexis

Hi @[deleted] , it's not possible to store attachment in the database, these will be kept on the filesystem. However, you can always map the attachments location to a network drive/share, with NFS or Samba for example. Let me know if this helps, --Alexis