Alexis Robert Community Champion

Hi @Craig McCutcheon , don't worry, there are no silly questions here :) I've done a few Confluence migrations and can confirm that no content is ever removed from your on-prem instance when using the Confluence Migration tool : it will always copy the data but won't change anything no the source instance. Let me know if…

Hi @Rodrigo Alvarez Topa , this is an upgrade that you can do directly : no need for intermediate upgrades. In my experience, the only thing that can break when upgrading to Jira 8.5 is the addons compatibility. I've found it easier to just move the content of JIRA_HOME/plugins/installed-plugins/* somewhere else and then…

Hi @Albert Manuel , a database backup is the recommended procedure to save your applications data and restore it in case of disaster recovery. I would suggest doing a backup every day with postgres dump utility, you can have a look at this documentation : https://www.postgresql.org/docs/9.6/backup.html You should also…

Hi @Dave_Lam , from Jira 7 you can upgrade directly to Jira 8, no need for intermediate upgrades. Specific upgrade paths were only for older upgrades, from Jira 6 to 7 for example. Let me know if this helps, --Alexis

Hi @David , I don't remember having to do intermediate upgrades for Bitbucket so I think you're fine : the biggest change is that most configuration is now done in bitbucket.properties rather than server.xml, you can view the documentation to migrate it here…

Hi @Ahmad Pouei , it's very easy to export issues to csv. First you will need to search for the issues you want exported, and then you will have to option to export. The documentation is here : https://support.atlassian.com/jira-software-cloud/docs/work-with-search-results/ Let me know if this helps, --Alexis

Hi @Ivan Bagaev , this is probably because you're using the new issue view. Can you try to set the old view and see if you still have the issue ? To turn the new issue view on or off in Jira Software and Jira Core for now: * Select Your profile and settings () > Personal settings. * Toggle the switch for the New Jira issue…

You're welcome ! Don't hesitate to mark this answer as Accepted so that others can find it later :) Thanks, --Alexis

Hi @John Day , the "Create a webhook" button is greyed out once you are in the configuration menu for the webhook, you will need to click on the "Create" button at the bottom of the form : Let me know if this helps, --Alexis

Hi @Ivan Bagaev , I have just tried it and it works fine on my Cloud instance. Can you try to set it to No, and change it back to Yes after 1 hour ? It might only need some time to propagate. Thanks, --Alexis

Hi @Ivan Bagaev , you can change this is the System settings : got to Look and feel in the User interface menu and change Use ISO8601 standard in Date Picker to Yes : Let me know if this helps, --Alexis

Hi @Mario Stoilov , you should check that your user has the proper permissions to update issues

Hi @MARTIN Régis , the error is because of connectivity issues to your database : Connection to 192.168.1.29:5432 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections. There is probably a setting to change in pg_hba.conf as explained here in the paragraph Create the…

Hi @Ramesh Anegondi , it is possible to upgrade directly from Jira 7.12 to the latest 8.x release. In the latest Jira releases, MySQL 5.5 is not supported anymore as you can see here : https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html Otherwise you can keep your current Java version. Let…

Hi @Anil Jain , it is possible to migrate Bitbucket data using a migration tool provided by Atlassian. You can have a look at the following documentation on how to do this : https://confluence.atlassian.com/bitbucketserver/connecting-bitbucket-server-to-an-external-database-776640378.html Have a look at the section "Using…

Hi @Shana_Green , on the sourcetreeapp.com website you can find the latest version 4.0.1 here : https://product-downloads.atlassian.com/software/sourcetree/ga/Sourcetree_4.0.1_234.zip I've checked the link and it works. Let me know if this helps, --Alexis

Hi @Mario Stoilov , it is possible for a user without admin privileges to import a CSV file. The user will need the Bulk Change and Create Issue permissions only. The CSV import interface is under Issues > Import Issues from CSV and Bulk Create Setup. You can find the full documentation here :…

Great news then ! Hope it will stay stable on your new server :) Thanks ! --Alexis

Hi @Maggie , have you tried an installation from scratch with the installer first ? If that works and you're available to access Jira this way, you can then edit the dbconfig.xml file in the HOME_DIR and point it to your production Jira database. Let me know if this helps, --Alexis

Hi @COIN , when upgrading from Jira 7 to Jira 8, there is no need to make intermediate upgrades. You can update Jira directly to the latest version available, you can follow this documentation : https://confluence.atlassian.com/adminjiraserver/upgrading-jira-manual-938846939.html Let me know if this helps, --Alexis

You're welcome ! can you please mark my post as "Accept answer" so that other people can find this solution ? Thanks ! --Alexis

Hi @microcit , based on Atlassian documentation for migration Cloud -> Server, the credentials should be "sysadmin" and "sysadmin"…

Hi @PaulaAnton , the text on the login page can be configured in the Global configuration as described here : https://confluence.atlassian.com/servicedeskserver/adding-announcements-939926482.html#Addingannouncements-Loginscreenannouncements Let me know if this helps, --Alexis

That means you're reaching the Atlassian cloud site. Now you need to get the proper REST API. You should have a look at this documentation for authentication : https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/

Hi @Jim_LaRosa , you can contact Atlassian support here : https://support.atlassian.com/contact/#/ They should be able to change your org admin. Have a nice day, --Alexis

Hi @Jürgen Bohn , you can do this with a simple CSS. Go to Confluence General Configuration, then in the "LOOK AND FEEL" section look for "Stylesheet" and add the following : #comments-section { display:none; } #likes-section { display:none; } Let me know if this helps, --Alexis

Hi @Michael , the exception is probably caused by SSL issues, you can find a KB article here on how to fix it : https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html For the log file, you can also change the settings so that the catalina.out log is…

Hi @[deleted] , I'm seeing one obvious error here, in your curl command : you should not use the "8090" port to connect to your site. You curl command should look like : curl -X POST https://XXXXX.atlassian.net/jira/rest/auth/1/session -H "content-type: application/json" -d "{"username": "XXXXXX", "password": "XXXX!"}" Let…

Hi @David Daly , for Bitbucket, the migration is done by copying the HOME folder (it has the repositories as well) and the database contents (if your database server also needs to be migrated). You can find the documentation to migrate here…

Hi @Soheil Gharedaghi , looks like a permission issue. Can you give more permissions to the user for the Confluence database ? Something like this : GRANT ALL PRIVILEGES ON DATABASE confluencedb to confluence; Let me know if this helps, --Alexis