Alexis Robert Community Champion

Hi @Kathi Paquet , if they need to get information from Azure AD, I can confirm that this addon will be necessary : it's not possible to get the information otherwise.

Hi @Reab , this is possible since Jira 8.14 and will also help admin manage and revoke user tokens : https://confluence.atlassian.com/jirasoftware/jira-software-8-14-x-release-notes-1027133861.html#JiraSoftware8.14.xreleasenotes-tokens Personal Access Token will bypass the SAML SSO authentication. Let me know if this…

Hi @John Corwith , I'm not sure if I understand correctly your need, but for issues that were not updated after 100 days you can use a JQL like this : updated <= -100d And then if needed, add more criteria like "status = state 1" or "assignee = john". If I missed something, please explain a bit more about your use case !…

Hi @DPE TEAM , there is a limit on the number of triggers for multi-project rules, as you can see in the following page : https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/ This page explains how to access your usage in Jira…

Hi @izaac Ash , to remove a label, you need to remove it from any existing issue : once this is done it will disappear from Jira. Let me know if this helps, --Alexis

Hi @Vighnesh V Pai , you can use some JQL to retrieve all tickets where a specific transition was made by someone : status changed TO "In Progress" BY alexis Let me know if this helps, --Alexis

Hi @Kathi Paquet , I have used the addon Azure AD attributes for Jira Cloud : https://marketplace.atlassian.com/apps/1220477/azure-ad-attributes-for-jira?hosting=cloud&tab=overview It works fine to use information that is available on Azure AD as custom fields in Jira. It works fine with Active Directory if you have AD…

Bonjour @esthetic&co beziers , le détail des tarifs pour Trello est disponible ici : https://trello.com/pricing Au niveau de la facturation, on voit bien dans la FAQ qu'il est indiqué que le prix est par utilisateur (membre de l'équipe) du tableau : Donc pour un tableau avec une équipe de 6 personnes, le prix sera de 6 x…

Bonjour @Compte Dauphine , sur un compte gratuit il n'est possible d'exporter des tableaux Trello que sur un format JSON (voir https://help.trello.com/article/747-exporting-data-from-trello-1 ) Un export CSV n'est pas possible que si vous avez un compte payant Business Class. Cependant, il est par exemple possible…

Bonjour @Morgane Allain , il peut y avoir plusieurs raisons pour ce message d'erreur, pourriez-vous partager une capture d'écran de l'erreur ? Il faudrait aussi que vous vérifiez sur admin.atlassian.com puis sur l'onglet Facturation si votre site Jira est bien passé en mode payant, et le nombre d'utilisateurs indiqué comme…

Hi @Abdeladim EL AOUMARI , you can access the subtask fields with {{triggerIssue.My Field}} smart value. You can see it on my test rule : Let me know if this helps, --Alexis

Yes Jira Core licences are not needed, that's not the issue here. I've had the problem before, it can also be because of the package you used to install Jira. You can try this SQL query to re-enable Jira Software : update pluginstate SET pluginenabled='true' where pluginkey='com.atlassian.jira.jira-software-application';

Hi @Yves Tremp , can you check in the Administration, in the Applications menu, that Jira Software is properly installed ? I've had this issue where after an upgrade I had to manually click on "Install Jira Software". Similar to this screenshot : Let me know if this helps, --Alexis

Hi @Jeongdae An , the only way to change your site name is to contact Atlassian Support : http://getsupport.atlassian.com/ Otherwise, you can simply create a new site with a new name. To cancel your site, have a look at the documentation…

Hi @Chris Payne , I can confirm that this is something that you can achieve with Atlassian Access and Azure AD. It is part of the Provisionning feature, you can have a look at this tutorial from Microsoft on how to set it up…

Hi @Shaun McGuire , this feature will be rolled out gradually in the next few weeks : you might have to wait a bit to see Insight popup on your instance. You can also have a look at the Insight Cloud FAQ from Atlassian : https://www.atlassian.com/licensing/insight-jira-service-management Let me know if this helps, --Alexis

Hi @Juhaina Almama , this is because Insight is now included in Jira Service Management Cloud Premium : it is not available anymore as a Marketplace app. See the FAQ here : https://www.atlassian.com/licensing/insight-jira-service-management Let me know if this helps, --Alexis

Hi @Seamus , I can confirm that it is possible to have Jira Software premium AND Jira Core at the same time : you can then have the Jira Core users interact with issues in your Software projects. The only limitation is that the Jira Core users won't be able to see Kanban or Scrum boards, or use the backlog and the Agile…

Hi @Gajanan Sasane , you can modify the function arguments to go back even further : startOfMonth(-1) will give you the previous month, startOfMonth(-2) 2 months ago, etc.

Hi @Gajanan Sasane , you can use the following JQL : (created >= startOfMonth(-1) and created <= endOfMonth(-1) ) AND resolutiondate is not EMPTY AND ( resolutiondate >= startOfMonth() and resolutiondate <= endOfMonth()) Let me know if this helps, --Alexis

Hi @Michelle Hirons , the following rule with work fine for this : You will need to use the following smart values in the first Edit Summary action : {{issue.summary}} - {{triggerIssue.fields.summary.replaceAll("(Employee Onboarding - )","")}} And this one in the second Edit Summary action :…

Merci pour le partage @Léa Delacuvellerie - Twybee - ! De mon côté j'ai commencé à utiliser Jira en anglais, puis je suis passé peu à peu en français donc aujourd'hui ça donne un mélange indigeste de termes franglais. Ce dico est une bonne idée en tout cas pour des gens qui ne connaissent pas Jira et ont du mal avec les…

Hi @Muhammad Akram Sharifi , it's because the OR statement will break your query : it gives you ALL tickets with "request-channel-type = jira" and ignores the AND around it. To fix it you need parenthesis : Project = "External Customer Support" AND status = New AND (request-channel-type = portal OR request-channel-type =…

Hi @Retail Italia Amministratore , there is a feature called "Bulk change" that you can use to do exactly this : from the list of tickets, select all the tickets and apply a change (like a status change). You can have a look at the documentation here…

Hi @michel_provencal , you can use the "changed from" operator in JQL to do this : NOT (status changed FROM BACKLOG) OR NOT (status changed TO BACKLOG) You can then save this search as a filter and use it in a Filter Result gadget for example. Let me know if this helps, --Alexis

Hi @Matt Seckman , in this case you case use the following Smart Value : {{issue.reporter.displayName}}

Hi @Matt Seckman , yes this is possible with Automation for Jira : it's included in every Jira project in Project Settings -> Automation, and you can create rules to perform various actions. For your example, you can use what's called Smart Values to edit a ticket after it's created and include the reporter name in the…

Sans addon, je ne pense pas que ce soit possible. Il y a l'addon Jira Workflow Toolbox par exemple qui propose ce genre de fonctionnalité : https://apps.decadis.net/display/JWT/Prevent+issue+creation+if+another+issue+with+same+field+value+already+exists Sinon, ce sera forcément une vérification après la création du ticket…

Hi @David Anthony this feature is available for Jira Server and Data Center, but unfortunately it's still not implemented on Jira Cloud. You can find the relevant ticket for this here : https://jira.atlassian.com/browse/JRACLOUD-10507 As far as I know there is no workaround for this. Let me know if this helps, --Alexis

Bonjour @Aryason Consulting , je ne pense pas que cela soit possible de base dans Jira, à la limite on doit pouvoir créer une règle d'automatisation qui vérifie, une fois le ticket de type 2 créé, si un ticket de type 1 existe (et si non, ferme le ticket de type 2). Est-ce que cela pourrait vous convenir ?