Mark Parnell Atlassian Team

Hi Nicholas, Thanks for your feedback. What you’re seeing in your app switcher are other Atlassian sites you’ve been added to. This could be because, as Amanda notes below, of your account being within an approved domain. It could also just be that an admin has manually added you to another Atlassian site. It's also…

Hi Chris, Thanks for your feedback! We've had a few pieces of feedback about expanding all the goals at once, and it makes total sense as an improvement. I'll work with the team to prioritise it in the backlog. Thanks, Mark

Hi David, Thanks for your feedback. We definitely do need to build out the timeline functionality, and both a fullscreen mode and a way to change the time increment would be good additions. Whilst these improvements are in our backlog they are not however our focus in the short term. Thanks, Mark

Hi Lisa, Thanks for your feedback! It definitely does make sense to have child issues inherit the goals of their parent epics/initiatives etc. and this functionality is in our backlog. However, I can see downsides to displaying all of those linked tasks on the goal itself; doing so could add a lot of clutter of noise. My…

Hi Paul, Sorry you're experiencing this issue. Unfortunately I'm unable to replicate it, so it may have been fixed. Are you still experiencing it? If so I'd first recommend the usual fixes of clearing your browser cache and restarting. If that doesn't help - which browser are you using? I can then follow up with the…

Hi Dylan, Thanks for your feedback. So that I can better help you, when say "Atlas team" do you mean a team within the people and teams directory of Atlas or do you mean a new Atlas site that you're attempting to set up? Thanks, Mark

Hi Andrew, Thanks for the feedback. I totally agree with your suggestion! We definitely do need to provide a more centralised way to curate and manage tags. Doing so is in our backlog, so I'll share your feedback with the relevant team and work with them to get these improvements prioritised. Thanks, Mark

Hi Marije - sorry for the late reply, we're still catching up on community posts after the holidays. You are correct - if there is already an update we do not prompt users for an update with a reminder. Sorry for the typo with the support link! The team already has a PR raised to fix it. Thanks Mark

Hello, I'm not able to help with questions about account management. The best place to go would be https://support.atlassian.com/contact/#/ and they should be able to help you. Thanks, Mark

Hi Valerie, As the other users note, we don't currently support colour customisation but do intend to add more customisation in general in the future. Is what you need actually customisation, or do you feel it just makes more sense to have on track as blue and completed as green (though we'd probably need to make something…

Hi Florian, Great question! The team is currently working on our APIs though I can't yet provide a date when they'll be widely available. We totally understand how important this feature is for many users. As you note, another way of achieving this would be for us to integrate more deeply with Automation in Jira and…

Hi Mark, Great feedback! We totally agree and have been exploring ways to collapse multiple weeks / months of no updates on a project or goal. We're also looking at collapsing multiple projects with no updates on the feeds views. I'll work with the team to prioritise these improvements from our backlog. Thanks, Mark

Hi Chris, Thanks for the feedback. To check my understanding, is your requirement to sync an initiative with a the work tracking link in Atlas? If so, we actually support that today. We actually support syncing epics and all hierarchy levels above epics to Atlas projects. Or, is your need to sync the start and end dates…

Hi Angela, Apologies for the late reply - we're still catching up on community posts after the holidays. All three roles contribute towards the total, since a follower on one project could be an owner or a contributor on another project or goal. However, Atlas is free for up to 35,000 users, so most customers probably…

Hi Robert, Apologies for the late reply - we're still catching up on community posts after the holidays. We're sorry that you haven't found Atlas meets your needs. If you do wish to remove it, you need a user with access to Cloud Administration to go to Billing and then select "Manage" for Atlas. There will then be an…

Hi Andrej, No updates yet I'm afraid - we'll definitely share with the community when we do have a feature like this ready though.

Hi Atle, Apologies for the late reply and thank you for your question. Unfortunately, the Jira and Atlas integration does not currently support choosing which fields to use as the sync dates. However, we've had this query a few times, and have a fair volume of feedback about making Atlas more flexible with dates and time…

Hi Yiling, Thanks for the feedback - that makes total sense. We get quite a few pieces of feedback about developing our timeline into a fuller roadmap view, so we will likely focus on this at some point in the future. Building this view out is not in our immediate roadmap however. Thanks, Mark

Hi Omer, Apologies for the late response. We presently only support displaying the linked Jira Software Epics on an Atlas Goal, though intend to add the ability to view linked ideas soon. We also don't yet hook into automation, so I'm afraid you'd have to do that manually. It makes total sense though, and we've talked…

Hi Sankarasubramanian, Thanks for the question. Updates do not currently roll up; we believe that goals and sub goals benefit from written updates from their owners, instead of updates for parent objects automatically rolling up from their children. At the moment you can see the status of sub goals and projects when on a…

Hi James, Thanks for the feedback! We get a lot of requests to make the update cadence more flexible than it is today, so we will add that capability at some point in the future though it is not in our immediate roadmap. And there isn't a way to configure email updates for topics today but that's a great suggestion! We…

Hello, Thanks for reaching out and sorry that you're experiencing this problem. Atlas should work with JWM epics, and if you're an admin it's not immediately clear why you should be getting a permissioning error. I can have the developers check the logs to see if that helps us to diagnose the problem. To that end - what's…

Hi Kenneth, Thanks for the feedback. I would echo what Diogo has so helpfully stated already - that it's epics that more naturally map to what we intend projects in Atlas to be. We're aware that this creates a nomenclature problem that we do need to solve, as Atlas projects are not the same as Jira projects. Equally, we…

Hi Kenneth, Apologies for the late reply - it looks like your question got lost in the shuffle as we took turns answering customer queries. We don't officially support business projects yet with the Atlas integration, but that said if epics have been created in a business project then the integration should work with them.…

Hi Charlie, Thanks for the feedback - that's a great point. We still have a lot of work to do to fully build out the goals experience, and allowing ranking or custom ordering is one of those features. I'll work with the team to prioritise this in or backlog - apologies that Atlas cannot do this today. Thanks, Mark

Hi Andrew, I've responded to the feedback ticket you raised. I'll work with the development team to identify and hopefully resolve this problem. Thanks, Mark

Hi Rachel, Thanks for the feedback and sorry for the delayed reply. I'm a little unsure about the problem you're encountering - is your feed stating that no update was posted for a week but then showing additional updates for that week? If you could share a screenshot it would help me a lot to resolve your problem. Thanks,…

Hi Joseph, It should be possible to add multiple teams to a project by clicking the "+" next to contributors and then clicking the checkbox next to the team avatar to select everyone in that team. You should be able to repeat this to add multiple teams, though you do need to add each team one by one. What do you mean by…

Hi Drew, Thanks for the feedback - I'm not sure why it's not syncing with the project. I can tell you that to manually change the target date, you need to post an update for the project, with the rationale being that changes to a target warrants an explanation to followers. Let me know if this works and then also updates…

Hi Kasey, Thanks for the feedback - this is indeed a bug, and the goal colour shouldn't be changing like that! I'm following up with the developers to pinpoint exactly why the colour is changing; it appears to in some sessions and not others. Anyhow we'll hopefully have a fix for this soon - thanks again for flagging it!