Bastian Stehmann Community Champion

Hi Julia, thank you so much for the update. Can't wait for the new Badges/Certifications and it's great to know what you are planning.

Hi @jaimev , They need only the Space Administration permission, not the global one. Then they can create/edit templates.

Thanks for the additional information. Jira Software means indeed that you are using Jira Software. But in Jira Software is Jira Core included. If you would only have Jira Core and not Jira Software, your license Details would be in the Jira Core Section, that is empty now. So according to this Screenshot, you are using…

Hi @Stephan Gruzinski , If you access the tools with a domain like xyz.atlassian.net you are on the cloud version, otherwise it is a server/data center version. If you go to the projects overview page, and there are software projects, you have Jira Software. If there are only business projects, you probably have only Jira…

Hi @Kenneth Hazley , I think you should take a look at the server log files, starting with the atlassian-jira.log located in Application-Home/log. Maybe there are some error messages, that might help.

I'm not sure, as I didn't try yet, but I think it should be possible with email this issue. https://marketplace.atlassian.com/apps/4977/email-this-issue

Hi @Jeff Burrell , Welcome to the community. You can use the document import option with word documents. This way, most of the formatting will be kept, as far as confluence supports the formatting. You can do formatting in word that is not supported by confluence, so such things will be lost.

Hi @Rajesh Mani , I just removed the SEN from your post, as this is a public forum. Do you have a server or a data center license for Jira Software. I'm sure, the trial license is Data Center, so if you have a Server license for Jira Software, they do not fit to each other and you must upgrade the Server license to Data…

Hi, This is not possible out of the box with the Jira Service Management Mail Handler. It is probably possible using an app.

You have to delete the Jira product from your subscription and then add it again. It is very well described in this document: https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html

Hi @Anastasiya Khanchaeva , Welcome to the community. If you are using the global search in the top navigation bar, there should be an option to restrict the search to a specific space.

Hi @Tom Judge , No, there is no phone support. But if you have your support request, you might ask to set up a call with them. Sometimes they accept such requests. 

Hi @Daria Sokolowska , Welcome to the community. You could create a role, viewer for example. Then you give this role only the browse project permission. Then you just have to add the users to the role. Please note, that you need jira administrator permissions to create the role and change the permission scheme. 

Hi @Tom Judge , If i understand you right, you want to reset just the configuration but not the data/issues in your cloud site. As far as I know, this is not possible. If you would be able to just the configuration, all issues might be have to be changed, because of that change and you would have to decide for each case,…

If you run this command from "c:\program files\atlassain\jira\jre\bin" , it should work, you are just in the wrong sub-folder.

Hi @Irena Starcevic , Welcome to the community. This seems to be an permission issue. You need to be an project administrator to add a new version. 

Hi, Are the mentioned subtasks subtasks of an issue in that sprint? Then you'll have to finish them. If not, check them and their parent for any reference to the sprint and remove that also.

Hi @Bill , no, you did everything right. But as this seems to be a weird problem, I think no one has an idea how to solve this. Maybe it is best to raise an issue with the Atlassian Support, you can reach them here: https://support.atlassian.com/contact/

Hi @Dirk Ronsmans , Thanks for your answer. I already checked some of the apps and there are plenty that support 2FA, but I didn't find one supporting the 2FA mechanism offered by MS 0365 and our IT wants specifically that one. But I'll have a look at the app provided by Microsoft. 

Ok, if the mail is marked as read, there might be two reasons. Either Jira read the email and could not process it. Then you should see something in the mail handler log. Or Something/Someone else read that email and marked is as read. If the mail is marked as read, Jira will not try to process it again.

Hi @Nhung Le Tran , yes, that's right. Even if you set the customer later, Jira will send emails for all comments that were added after the customer has been set.

Hi @Nhung Le Tran , Welcome to the community. If you mark the email as unread after moving it back to the inbox, JSM should process it. If you create a request manually and raise it for the customer, the customer should also get a notification that the request was created. 

You're welcome. If you need more help feel free to ask.

Hi @Sheng Kuang , Welcome to the community. Probably the problem is that you have an user directory configured, that is read only. So you can't change the password in bamboo instead you have to do that in the user directory itself.

Hi @Yojana Welcome to the community. This probably happens, because the password of the mailbox expires by that time. Maybe it is possible to configure the mailbox, so that the password does not expire. Some email providers also allow to generate so called app /application passwords, that does not expire and also do not…

Hi @M Homeswara Reddy , You can do that. Create one screen with all fields you need including this two. Create another screen without that two fields. Then create a screen scheme and add the first screen to the create and view action, the second one to the edit action. The create an issue type screen scheme and add the…

Hi @Allen Babroudi , Are the cloned stories still in the sprint where the original story was. If yes, try to remove that sprint from that issues.

Hi @todd bastress , Welcome to the community. You will have to use your existing account or you have to grant your new account the permissions that it needs. There is, as far as I know, no way to connect two accounts. 

Hi, You can just add a column to your csv where you have the issue type. While importing, you can then map that column to the issue type. Make sure to check the checkbox for mapping the values. Then you can select which value in that column should be mapped to which issue types. 

In the Cog Menu and then Billing. Probably you cancelled your subscription there.