Bastian Stehmann Community Champion

Hi Ollie, sorry for the delay. Is it just the Create Issue Notification, that does not work for the agents or are no notifications working at all?

Hi Linda, sorry for the delay. Thanks for the clarification. Your intention to set up an account for each of the staff is what I would strongly recommend, even if the team is changing. If it is possible to configure your portal to allow self signup, this would be a quick thing to do and does not really mean effort to that…

Hi @George, you can link that issues to the story. Go to the story, choose More -> Link and then choose the issue you want to link to the story.

Hi Linda, just to get it right. You set up the Service Desk and you have a team of X agents. Your Business Partner (with 13 staff), is in this case your customer and creates issues in your Service Desk and that will be solved by your team? In that Case, you can just create "Customers" for that 13 people and set them in…

Hi @Olinash, welcome to this community. Did you also check the Notification Helper? Is it only the notification for new issues or are there no notifications at all?

Hi @Gary Barg, I think it's a great idea to ask here in the community about that, thanks. It would be great if there could be some more content about Jira Service Desk, for example SLAs and Reporting there, as it differs from Jira Software. And next to Jira, I think content for Bitbucket and Bamboo would be great.

Hi @alex seol, can you please check your atlassian-jira.log file in your JIRA-HOME/log - folder if there are any errors logged.

Hi @Bonnie_Cresswell, I can understand this, but I am sorry, this is restricted and all other fields show up above the description. If you want to give to feedback or log enhancements, please do this here: https://jira.atlassian.com You can also check there, if there is already something similar to this, and then please…

Hmm, interesting, I just tried it, and when I change the filter, I will only see the epics related to that issues. Maybe you can have a look here, this is not the same but something similar to your problem. There is a workaround in the comments. https://jira.atlassian.com/browse/JSWSERVER-6949 If you think, this would help…

Hi @Zohar Bazak, welcome to the community. I am sorry, but as far as I know, there is no simple way to do this. You can do that by adding this Java Script to a field description in your field configuration for a field, that is on your screens. <script type="text/javascript"> var initialTabHighlightSwapped = false; function…

Hi @Madhura A, I think, best will be start to have a look at your Log-Files (atlassian-jira.log) if there is anything related to your LDAP-Sync to find out why syncronisation does not work. You can find the logfile in your JIRA-HOME/log - folder. Are there any errors shown, when the Users are trying to change their…

Hi @Balaji Kaliappan, welcome to the community. If you save this query as filter and go to your Board, then click on "Board" on the top right corner and choose "Configure Board". On the "General" Tab, you can change then the Filter Query to the filter you just created. Then only the issues selected by that query should…

Hi @Louise Holden, welcome to this community. To get new statues, you will have to edit your workflow. But there is probably a permission issue. In Jira exists something that is called Jira Simplified Workflow. If you use that, Jira will create automatically new Statuses with new columns. If the new statuses were not…

Hi @FG, welcome to the community. Yes, you can do that out of the box. You can make a field required, then there must be something entered before you can create an issue. Actually, I am not sure, if this works also for attachments. If you are using Script Runner - AddOn, you can use the Behaivours-Part to configure it…

Hi @[deleted], welcome to the community. For preview, please make sure that you have entered at least one recipient, because preview does not work when there is no recipient. If the comments are included or not depends on your templates.

Hi @Ramesh Lakshmanasamy, I do not get what you try to do. Do you want to get all issue types that are available in the project identfied by the project key? Or do you mean the issue key and want to get the issue type of a specific issue?

Hi @Leonid Kopylov, welcome to the community. 1) With the Admin it is a bit tricky. An admin does not need application access (a license), but then the Admin will only be able to create a project. The Admin will neither be able to view the project nor to use it. If the Admin should be able to do that, you will have to give…

Hi @SrinivasaRao Koppisetty, you are here in a public forum. So I just removed the SEN as you will not have published it to the public. We are only users here, who try to help other users, if you want to raise a support issue, please go to https://support.atlassian.com/contact/#/ Did you experience any problems when…

Hi @Saravanan VC, welcome to the community. Please have a look here: https://confluence.atlassian.com/adminjiraserver/restoring-a-project-from-backup-938847691.html It describes how to import projects into an existing Jira instance.

I did that once, but do not have the script at hand. It was something like Alexey posted, so please just try his solution.

Ok, but you know, that your customers would have to select the columns only once, when they then save the filter, the columns can be saved also. If that is no option, maybe it is an option to export all fields and you do the selection when/before importing the data into your model. Nic meant to develop a new report (that…

Hi @Marc Jason Mutuc, if you have Scriptrunner, maybe you can use a scripted field, that gets the information from the reporter and displays it.

Can you tell me, why using the filter button is no option for you? Anyway, here is a suggestion with Jira Command Line Interface: https://community.atlassian.com/t5/Answers-Developer-Questions/How-to-export-issues-to-csv-file-programmatically/qaq-p/553755 Maybe this is an option for you.

Hi @Dominic Price, in addition to Micky's question, what is your opinion on the LESS framework and what do you think where they have their strengths. Thanks 

Hi @Seweryn Szatkowski, just as @Fabio Genovese suggested, Jira Service Desk would fit your needs best. Jira will not send notifications to people, that are not users. You can use the "Share Issue" Button, that I don't think that that is what you want. There are add-ons, that might help you, for example Email this Issue or…

Hi @sneha priya, welcome to this community. What do you mean with "without applying filter option"? You can export the issues when you search for them, there is an export button on the right above your query. If you do not want to do this, where in Jira do you want to do that export?

Hi @Sandra Meessen, I don't know of an easy solution for that. Here is an approach using the database (at the very far end) https://community.atlassian.com/t5/Jira-questions/Easy-way-to-find-what-projects-are-using-a-plugin/qaq-p/38232 And here is an suggestion to add that functionality:…

Hi @Sowmya Shettipally, welcome to the community. The way you posted your request, it is a escaping problem, I think. You can please post your original request to make sure that that is not the problem and give us some more information what you want to do?

Hi @Mark Plimley, to activate your new workflow, you have to assign that workflow to an issue type and assign that issue type to an service request. So there are two ways you can do this, I think. If you do not need the original Service Request Issue Type and it's workflow, you can just assign that scheme you created to…

Hi @[deleted], I have to guess how you have done this, but it is probably an automation in Service Desk or an workflow postfunction.