Bastian Stehmann Community Champion

Hi @rohit sunkari, welcome to the community. You can do this, if you use different issue type for UI task and non UI task. You can then assign each workflow to the specific issue type in the workflow scheme. Please check this documentation for more information on this.…

And here the link to the documentation about permissions https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

Hi @Joanna Bajda, I am not sure if I understand you right, as you are writing that you set up a permission scheme that grant application access. So application access is configured in Jira Settings-> Application -> Application Access. This has nothing to do with a permission scheme. Permission schemes are used to configure…

Hi @Rishi Ravindra, best will be to save this JQL as filter and then subscribe to that filter. You can then choose, how often you want to get the results of that JQL.

Hi Ryan, you can download the installation-pack for JSD (take care to select the one, that is for installation when Jira Core/Software is already installed). Then go to Cog->Applications->Versions and licenses. There is an "Upload Application" Link at the top of the page. If you want to do it online, please refer to this…

Hmm, I suggest to do the restore of the backup again with all that data in place if that is possible, but maybe @Andy Heinzer has another idea.

Did that emails get marked as spam maybe? Jira Service Desk will not process the emails then.

Hi Marcin, can you apply your renewed license now? If you can do that, there should be no problem to upgrade.

Hmm, can you please check the steps mentioned here: https://confluence.atlassian.com/servicedeskcloud/troubleshooting-issues-with-the-email-channel-732528950.html Do you have big attachments on that emails? 

Ok, I think that will be the problem. You should have the avatars folder withing your cloud backup. As Andrew wrote here (https://community.atlassian.com/t5/Jira-questions/Missing-avatars-and-attachment-issues-when-migrating-from-Cloud/qaq-p/670422), the folder should be there before restoring the backup, but as you…

Can you check, if the emails, that did not trigger any issue, are still in the mailbox or if they disappeared?

Hmm, that's weird. Usually the avatars folder is created with all other folders. Was this a new clean install or did you migrate data from another instance?

Hi @Aaron Chew, welcome to the community. Can you please check the email-logs, if there are any hints. Jira Settings -> Applications ->Email Requests there should be a list of email accounts and and "View log" Link.

But you did choose "C:\Program Files\Atlassian\Application Data" as your Application Home? Is the complete home-folder missing or only the avatars folder?

Hi @Phil Wade, welcome to this community. Did you already check, if the path, where Jira is looking for the file (C:\Program Files\Atlassian\Application Data\JIRA\data\avatars\) , is correct and accessible?

Hi @Dhamu, it seems that you added the property to the status. You have to add the property to the transitions (the outgoing arrows).

Hi @Dhamu, welcome to this community. You can do this by using the opsbar-sequence property on the transition. Please refer to this documentation https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html But there is this issue, which may affect…

Hi, Jira and Confluence store metadata and application data (except attachments) in the database.

Hi @Voor Naam, you can not use a license on Jira Cloud. Jira Cloud is Subscription based, so you will have to subscribe to this to keep using it. If you want to use your license, you will have to switch to a self hosted Server installation.

Hi @Dmytro Nikandrov, maybe you are having some fields that are not supported. This is the list of supported fields: https://confluence.atlassian.com/jirakb/list-of-supported-custom-fields-for-request-types-in-jira-service-desk-customer-portals-867182673.html

Hi @hoang nguyen, please have a look at this documenation, this should hopefully answer your questions: https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html If you have any further questions, please tell me where exactly your problem is.

So what exactly do you want to do?

Hi @Ramesh Lakshmanasamy, so you want to do something in Jira periodically? I think, you will need some kind of Add-On, that will do this for you. You could have a look at Automation for Jira (https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview)

Cloudy and rainy morning in Bremen

Hi Andy, go to board settings -> Columns and there is a min and max box in every column where you can set the WIP limits.

Hi @Rajesh Ramankutty, you can do that using the bulk edit. Just select the issues in the issue navigator, then go to bulk edit (in the three dots dropdown on the top right corner), there you can choose to move them.

And for ProjectRole, please check the ProjectRoleManager https://docs.atlassian.com/software/jira/docs/api/7.12.0/com/atlassian/jira/security/roles/ProjectRoleManager.html, there you will get the project roles, the you can get the ProjectRoleActors and from there the Users. For Groups, use GroupManager…

Hi @Beom Koh, can you please check if there is anything in the logfiles (starting with atlassian-jira.log in your APPLICATION-HOME/log folder). Maybe it is something like this (although this should be fixed: https://confluence.atlassian.com/jirakb/duplicated-issue-creation-comments-or-notifications-280068481.html

Which list are you referring to where the AD is missing?

Ah, sorry, my mistake. For Assignee you need to get the Issue (https://docs.atlassian.com/software/jira/docs/api/7.12.0/com/atlassian/jira/issue/Issue.html), then you can get the Assigne with getAssignee, you can get the email-address the from the resulting ApplicationUser. To get the Watchers, you can use the…