Bastian Stehmann Community Champion

Hi @hoang nguyen, welcome to this community. I would suggest to read through the getting started guide here, this will help you a lot: https://confluence.atlassian.com/get-started-with-jira-software/get-started-with-jira-software-937185118.html I will try to answer your questions as well. You are right, you will have to…

As you need administrator permissions to edit the groups, I don't think there is a way except doing this in the database. If you want to do that more than disabling the user directory, refer to this KB article. https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Hi @gabriel, if you locked yourself out of jira administration, please check, if you the admin account, that you created while installation is maybe still able to log-in. If even that does not work, you can refer to this KB article to deactivate the AD user directory…

Hi @Ramesh Lakshmanasamy, I think this will be a two step process. First, get the User-Names from your sources using the relevant API calls like https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/issue-getIssue https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/issue-getIssueWatchers…

Hi @harish kumar chepuri, welcome to this community. Do you want to add the values of the CC and BCC fields of incoming emails to your issues? Or do you want to be able to send emails with someone in CC / BCC when communicating with your customers?

Hi @Barry Abrahamson, you can select the issues like this created<-2w and status != Done Maybe you will have to add the project or use another/more status, to make it work for you.

Hi @Alexander, welcome to this community. JQL supports only Assignee, Fix Version, Priority, Reporter, Resolution, and Status fields for the changed-Operator (https://confluence.atlassian.com/jiracorecloud/advanced-searching-operators-reference-765593718.html#Advancedsearching-operatorsreference-CHANGEDCHANGED) Maybe there…

Hi @Kathleen Jacobs, there is an Atlassian Developer Community here: https://community.developer.atlassian.com/ I think, your question can be answered there better.

Hi @Julia Nunes Pedrosa, thanks for sharing your thoughts on this. Good to know that others are having the same experience like me.

I am sorry, but I never used Zendesk, so I can not help you with this question.

Hi @AnthonyV, welcome to this community. 1) No, they will not be copied. This is like linking Non-Service-Desk issues. You can have your agents copy them to the linked issue or you will have to look for an add-on, that will do this for them . 2) Same answer as for 1). If you have Scriptrunner, maybe this will work for…

You are right, license is on a user-count base. But every license is for one specific product/add-on. And an add-on for Jira is another add-on for Confluence. So you need a license for each product/add-on. And please have in mind, that you must have the same user-tier on the licenses for add-ons as you have for the product…

Hi @Brenda Olegnowicz, I am not sure if I understand you right. You want a grid view of all details of all issues? But why do you want to see that on a Kanban Board? What you can do is to show up to three attributes on the issue cards on your board. If you want to do that, go to Board -> Configure -> Card Layout.

We did not had exactly this problem when we used JETI, but problems with JETI Notifications were quite common, as they are very complex to configure and especially when using them in combination with Jira SW / SD notificiations, there were quite often dublicated notifications. So, if you configure a new project, make sure…

Hi @Greg Johnson anders @RBR_jtaylor, It is some time ago that I used JETI, but if I remember correct, you can configure your own notifications in JETI, which are completely independent of all other configurations. Can you please check if you have configured something there.

Hi @Neha Sharma, you can check the security log (<APPLICATION-HOME>/log/atlassian-jira-security.log) or the atlassian-jira.log if there are any hints.

Hi @Neha Sharma, in your general Settings is an Option for maximum Authentication Attempts. If you have more attempts, the Captcha will appear. So you can either find out, why there are failed Authentication Attempts or just increase the maximum number, but you will get the problem then only later as this will not fix the…

Hi @Anna Chebotarova, welcome to this community. There is no training included, but you have different ways to get training. The point where I would start is the Atlassian University. You can get some Self Paced Tutorials there for free (https://training.atlassian.com/self-paced-tutorials/try-it) and there will be some…

Hi @fvillalba_LL, just found out, that this is a known behavior, this is the improvement to change that: https://jira.atlassian.com/browse/JRASERVER-45296 You can either use the workaround mentioned there (adding the images manually) or you can use add-ons like "Jira Email This Issue" or "Jira Enterprise Mail Handler",…

Hi @fvillalba_LL, can you please check, if you have any errors in your log files (APPLICATION-HOME/log/atlassian-jira.log might be a good start), that may give a hint to this problem.

Hi @IT Support, I just removed your probably phone number, because this is an public forum and you probably do not want to have it published out here. What is the problem with accessing Jira Service Desk? Are you not able to create or view a project? Is there an error? As first step, I suggest to check your Application…

Hi @Jeff, you are right, this looks ok. It seems, that you are on Cloud, right? Can you please check the email-log if there are any errors? You will find that here: Jira Settings ->Applications-> Email-Requests and then in the list of email-addresses at the bottom of the page.

Hi @Jeff, welcome to this community. Do you have your Service Desk configured, that everyone is able to create a request or is it restricted. If it is restricted, can you please make sure, that User A is allowed to create a request.

Hi @[deleted], as it seems that you are on Service Desk, please check this, there is a description how to change the email template. https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html

Hi @Jason Galea, it should work if you get the field value as string and then check, for example with the contains-method, if there are any spaces within.

Hi @Juan Miguel Villoria, please have in mind that if you are on server, you do not log in using your Atlassian-Account but using the admin account that you created when installing Jira. Then you log-in with that account and create an account for yourself in the User Administration Section.

Hi @Pramod Tripathi, welcome to this community. It is no problem, to add multiple user directories to Jira. You can just add them on the User Directory page. By changing the order, you can configure, in which order this directory are accessed. For the second part of your question, I do not know, what exactly you want to…

Hi @Zohar Bazak, I am not sure, if this works on Cloud, tried it on server only. Go to your field configuration, choose one field that is shown on the screen, Click edit and paste the JS into the description field. That's it.

Congrats everyone. Keep on doing this great work.

Hi Linda, you are welcome. I am glad if I could give some help.