Kai Becker Community Champion

Hi @andrea.rodifalanga what do you mean by "the rule fails to detect the linked issue" The error message states, that the issue does not match the condition. Is the clone link present in the issue? If yes it could possibly be a timing issue. Could you try to ad a refetch issue data action before the condition is evaluated.…

Hi @Mitch Carter thank you for your question and welcome to the community. Setting up Automation rules is What are you looking for : https://support.atlassian.com/cloud-automation/docs/create-and-edit-jira-automation-rules/ You could create a scheduled trigger and a condition that checks that the current date is x days…

hi @Ste Wright as this is a community there won't be anything provided here. Also Atlassian does not provide an importer or something. Besides CSV import, you could also utilize the REST API so transfer the data. In terms of migration between two tools, I would recommend thinking about a slow transition, with opening new…

Sorry, I don't understand your question. Data residency for chat is not ready anyway, so this can not be set to a specific location at the moment. Nevertheless as mentioned in my first comment, you won't be able to switch anyways as you are on a free plan. But you should be able to connect JSM to your preferred chat…

Hi @Supervisor Sistemas welcome to the community and thanks for your question. As you said, you are on a free plan of Jira. Data residency is available for Standard, Premium, and Enterprise cloud subscriptions only. https://www.atlassian.com/software/data-residency So this is likely the cause why you can not change.

Hi @ნოდარ ვარდიაშვილი_ Nodar_Vardiashvili_space_ge I'm not quite sure if this will work, as it is stated here, that the API is only working with Standard and Enterprise.

Hi @Marko Otholt welcome to the community and thank you for your question. You will need to map the data to the corresponding type and also add filtering in the import configuration. Here is a detailed guide on how to setup a referenced…

Glad I could help @Anette Noll 

Hi @Ed Cupaioli thanks for the update. If you are open to use a marketplace app you could check out Deep clone for Jira This will enable you to copy team managed projects. Here is the documentation in this feature: https://documentation.codefortynine.com/deep-clone-for-jira/project-clone Hope this helps at least.

Hi @Anette Noll thank you for your question. The problem with the new rule is, that they start and end on a status called "all" The global loop transition section from the last screenshot or the "edit" transition on the first to screenshots have been created via Add transition > from any status > to itself Could you try…

Hi @dahu I would use .jiraDate for both, now and the field value. As you are calculating days between these two dates there is no need to mess around with time data. Could you give this a try? Should probably look like this: {{now.jiraDate.diff(VorgangDatumLetzerÖffentlicherKommentar.jiraDate).days.abs}} 

Hi @Muhammad Waleed the error messages states, that the fields are not configured in the transition screen. If they are not present, Automation is not able to fill out the fields. Could you verify that? I would first try to add them there, if they are not present. If the error does not go away/change after that, we might…

Hi @Igor Lacerdino scrolling through the documentation you are right with using {{design.url}} So this is not the problem. The full documentation can be found here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-design/ This feature is quite new, so there might be an issue with this at the moment.…

Could you try to add a log action to your rule and log the value of your smart value: {{now.diff(VorgangDatumLetzerÖffentlicherKommentar).days.abs}}

Hi @Aron Entler thanks for clarification. I guess the other way round should also work, with checking for the opposite link type and also copy from trigger issue. I guess you could add it to the branching as well. AFAIK the problem with parent is, that it is only working for hierarchy that is known to Jira, for example…

Hi @julioelgueta you should be able to remove the site-admin group from the product access of Jira Service Management. Configuration should still be possible. Please make sure, that site-admins still have product access to Jira Administration product. Hope this helps.

Hi @Aron Entler it might have something to do with the parent. I actually do not fully understand the rule or hierarchy of your issues. But if I'm getting it right, the related issues should get the status of the trigger issue, right? If so, you could try to transition to the status of the trigger issue instead of the…

Hi @Neil Goodwin you should be able to enter any emailaddress directly inside the Send Mail Action in Automation:

Hi @dahu on your second screenshot the custom field has the value 0.0. How did it get this value? Does it work sometimes? Does the Automation rule report errors in the audit log?

@Dan Scott Enslen the are created like a regular issue in any other project. But they won't be visible to the customer in the portal unless the request type is added. The agent can still see this issue in a queue and might add the corresponding type afterwards. So nothing to worry, as nothing gets lost. I usually recommend…

@Avrohom Yisroel Silver as mentioned in my first post, when using the link https://<your-site>.atlassian.net/issues/ the search field will be prefilled with JQL, but you should be able to use the button "Switch to basic" to get the dropdowns for filtering: Using this view, you should be able to select "Export CSV (my…

Perfect. Glad that we found the issue. Please don't forget to accept an answer, if you question is resolved.

@Ellie Eleana Deisinger where did you set the field as required? If you set it inside the request type configuration you should be able to make it optional for any other request type, like @Vishal wrote. If you set it required via the field configuration, then it will be required for alle issue types and request types.

Hi @Ed Cupaioli I'm really sorry that my answer didn't quite help you. I can totally understand that configuring Company-Managed projects is some what overwhelming when first starting with it. Nevertheless this type of project is the foundation of Jira, as it has been since the Server version. The main benefit of this type…

Hi @Muhammad Waleed is "Report a Bug" the issue type or is it the Request type? Request types are based on issue types, but add a separate layer of configuration on top in JSM projects. Also be sure to use Issue fields condition instead of JQL or smart value, as it will be faster and is a lot easier to use, because of the…

@Avrohom Yisroel Silver I can confirm, that on my cloud site they are different. When using your way via the issues button you will get the new search experience: When using my option I do get the old search experience with different entries in the export dropdown which you can see on my first post:

Hi @Jason Adams welcome to the community and thanks for your question. When a workflow is actively used in a project you are not able to rename it, only the description can be modified. Renaming can only be done on inactive workflows. Best idea would be to make a copy of the workflow, rename it to your liking and switch…

Hi @Aron Entler how does your workflow look like? Is there a transition going to this specific status in the issue the error occurs? Jira Automation can only use valid transitions between statuses. 

Hi @Phil Dorcas thanks for your question. Could you please specify how you add a new customer? Did you know, that you could add them directly inside the project? This can be done via the Customer option in the sidebar and hitting "Add Customers" This should take them directly to the right project and grant the relevant…

Hi @Ed Cupaioli welcome to the community and thank you for your question and also this awesome description. The problem with team managed projects is that they are capsulated and every configuration item stays insight. I guess that these boards you see are the default boards that got created with the projects and so are…