Kai Becker Community Champion

Hi @KMEROVIL I think there might be an issue with the parsing of the body content. {{issue.comments.last.body.toLowerCase()}} instead and switch to contains in your condition and put the "thank you" to lower case aswell?

Hi @Peter Lin thank you for your question. Often this is some sort of caching issue. Did you try clearing your browser cache and/or another browser? I also see that you are using a beta feature. I would recommend reaching out to the corresponding contact of the dashboard beta

Hey @Jean-Sébastien Beaulé has your question been answered? If so please go ahead and accept the answer(s) to mark the question as resolved.

Hey @Yevhen Naumov has your question been answered? If so please go ahead and accept the answer(s) to mark the question as resolved.

hey @Kris Dewachter has your question been answered? If so please go ahead and accept the answer(s) to mark the question as resolved.

@İclal Aslan did you get an answer in the Confluence forum? Would you mind closing your answer here then?

glad I pointed you in the right direction :)

Hi @Mike Saldivar you need to passt the format of the value you want to convert not the destination. Please try the following: {{webhookData.ripplingdate.toDate("dd/MM/yy").jiraDate}}

Hi @Nick there is an easy fix for that. You can simply use the jsonEncode() function. It will escape the content as needed. You could also put your content from the description into a variable (declared before the post) and then go with {{variableName.jsonEncode()}} in your webrequest action. Please…

Hi @Tamojit Saha could you elaborate your question a little bit more? What is you current setup? What and how did you connect with Jira? Are you a developer and build you own connector? If so, I would recommend to join the developer forums and ask you question there: https://community.developer.atlassian.com/

Hi @Michelle Kirk , as @Nikola Perisic pointed out there is no dedicated attribute of this type. What you could do is to add a regex validation to the attribute. Please see the documentation for more info.

Hi @Alex E in addition to @sai chinamuthevi answer I would recommend that you check out the university. There are several trainings (also short ones) that get you started with the topics quickly. I would recommend that you start with Get started quickly with Jira Service Management This should give you all the relevant…

Hi @John Funk I guess the .value at the end of the lookup table get is not need. I assume it will try to return the value of the value which results in null

Hi @İclal Aslan thank you for your question. It looks like this is a Confluence topic, but you ended up in the Jira forums. You should go ahead and recreate your question in the Confluence area. May I ask why you are storing this information in Confluence directly? My advice: * Store the information as work items in a…

@Marc -Devoteam- there are two versions: * user in group * group having user The first one needs a user object, the second a group:

Hi @Alessandro Scala welcome to the community and thank you for your question. According to the documentation Marc provide you have a syntax error. It should be: "GruppiAbilitati" having user("currentReporter()") Let me know if this helps.

Hi @IT Brute you should be able to solve this with the additional fields part in the edit work item action. This allows you to add users to a multi user picker field. Please see the second code block unter Mulituser…

Hi @Harald Heinz you should be able to achieve this with an if / else if / else block in Automation. Each block will have a condition and check for a specifc option of your single choice field and set the corresponding security level via an action.

Hi @Richard Davis thanks for you question. Could you please share a screenshot of your rule configuration and the audit log error. This will help to identify and resolve the issue.

Hi @Kris Dewachter thank you for your question. The Asset Attribute "Core user" will be an array, but you are accessing it as a plain value. You will need to loop through all of the values. https://confluence.atlassian.com/automation/jira-smart-values-lists-993924868.html

Hi @Benjamin Gregory Moody I don't think this is possible. The only ways to achieve this would be either * permission schemes or * issue security levels Both features are not available to team managed projects. They more or less serve as an easy start into the product. I would highly recommend to transfer your work to a…

Hi @Katie_Rosman welcome to the community and thank you for your question. Could you post the filter behind the Kanban board?

Hi @María Ferreño Serra what do you mean by limit the visibility? Is it sufficient to hide them in the issue view? Or do you need to make them visible to only specific roles?

Hi @Yevhen Naumov welcome to the community and thanks for your question. The error message clearly states that you do not have the sufficient permissions. Did you check both? * Deep Clone for Jira - Project Clone Global permission * Browse Projects for the project you want to clone If you are 100% sure that everything is…

Hi @Matthew Pirritano welcome to the community and thank you for your question. You should be able to achieve that via the "For you" section:

Hi @Jean-Sébastien Beaulé welcome to the community and thank you for your question. There are usually two configurations you should check: 1. The user rather has agent than only customer permissions 2. The customers share the same organization membership and the requests are shared by default.

Hi @Vera Valshonok thanks for your questions. To approve requests, users can be customers. They do not need to have agents permissions. I would recommend to take a look at the following guide: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/ 

Yeah, thats basically what I experienced so far. Thanks to both of you for your effort!

Hi @Brita Moorus thanks for your answer. I'm using the default services feature, that came from OpsGenie initially. This schema can not be edited but has a default attribute for teams: Next problem is: Teams field is not able for modification and the smart value from Affected Services does not contain any information about…

Hi @Damien thanks for you question. I'm not a hundred percent sure what your endpoint looks like. From my understandig the custom auth requires a token instead of username/password. What you are trying to supply is a custom header. I don't think this is possible in this scenario. Maybe it is a good idea to open up a…