Kai Becker Community Champion

Hi @Avrohom Yisroel Silver thanks for your question. What Jira view do you use to export these issues? If you go to Filters > View all issues and enter you search query there, you should be able to modify the columns under "my defaults" which is accessible in the export menu:

Hi @Keely Liverpool welcome to the community and thanks for your question. This is typically a misunderstanding of the Admin Role in Jira. Jira uses Permission Schemes in projects, which make it possible to give permissions in a finely granular manner. Being able to administer a project does not necessarily mean, that you…

Hi @Alexandra Wayne Harper thanks for your question. This is not possible. Only the following options are available: The only option would be to use one of these fields (label for example) and dynamically populate those with the issue status, but this is nothing I would recommend.

Hi @Muhammad Waleed welcome to the community and thank you for your question. This can be done via Automation rule. I would recommend having a look at the following example: https://www.atlassian.com/de/software/jira/automation-template-library/rules#/rule/140670 The rule has several parts to match against issue data. You…

Hi @Alejandro Alcuaz Temiño might be just a small update, but I think when using IN you need to encapsulate the placeholder in brackets like xyz IN (${customfield_12345}) If you also want to move the Country and City part into Assets, here is a guide on how to filter on another Asset…

Hi @MCjiraLearner you could try to create a user picker field for this user and add an Automation Rule to copy the set the field with the {{initiator}} value. The trigger of the rule would be "Approval completed" Hope this helps.

Hello @jo Willis thanks for your question. You should be able to recreate this by setting the customer permissions for sharing to the same settings like for the current project. You probably use Organizations, you should use the first option. These Oragnizations should be shared with any service project. Detailed…

Hi @Santhosh Raj a detailed step by step guide on how to setup virtual agent using Slack can be found here.

Hi @Stefan Speck on the right panel, there is a custom field name request type. When creating the issue via create, this is not prefilled (see last field on first screenshot): When the request is created via the portal, the field will be filled with the corresponding request type:

Hi @Stefan Speck in addition to @Paul Wiggers answer: Did you create the requests via the portal and the option (raise request on behalf of) or did you simply hit the create button? If you used the create button in Jira, please make sure that the request type field has a valid option, because otherwise the request will not…

Hi @Lakshmi Kumari thank you for your question. Do you use Organizations? If not, option 1 would solve your problem. Setting this without using Organizations will prevent customers from sharing requests.

Hi @gamze thank you for your question. Viewing you screenshot I think it is the third party app Feature Bundle – Boost Customers UX on portal vom Appsvio. 

Hi @Ksenia Abdulina sorry, I posted some links that are rather cloud focused, but the solution should also work for Server, but with different URLs and modified Automation rule. Regarding the search and export you are right. It is not possible to export this. But you could also add another attribute to the objects for the…

Hi @Ksenia Abdulina this is not an out of the box solution, but you could build this by yourself using Automation. I guess you are updating object details via Automation, so after that you need to gather the relevant data and write a comment to the object. I have not done this by myself, but here are some things to get you…

Hi @Ksenia Abdulina thanks for updating on your question. There might be something that could make your life easier. What about writing the current state of the object into the JSM issue, after updating values? You could use an Automation rule, that reads the attributes and write a comment to the issue. You could then use…

Hi todd.guthrie@creationtech.com I would work my way through the videos in the documentation: https://docs.eazybi.com/eazybi/learn-more/training-videos Hope this helps as a starting point.

When I edit the filter and I start to type "AND status != C" then it gives me the "Canceled" as an option, but I already have that in my query, so adding it again doesn't help, does it? As long as you are able to edit it, I would suggest to do so. These statuses might have different IDs in the background, so this is why…

Hi @Gavriel Fleischer thats exactly why I was asking about the project type. If there are team managed projects, they do use different status encapsulated from the rest of the Jira config. The diffenrece between these to types can be found here:…

Hi @Gavriel Fleischer thanks for the update. Just to make sure. Are these Company Managed Projects or Team Managed? The next step I would take: start the JQL just with the user and status part. Check if there are still issues with CANCELED and then go on and add each part next to identify which part brings them in.

Hi @Venkat Jira Admin you are right. A tunnel should not be required, as long as Bitbucket is accessible from the Cloud instance.

@Venkat Jira Admin if you have further questions, feel free to ask. If your question has been answered, please make sure to hit "Accept Answer" to mark it as resolved.

Hi @Arantxa Jimenez thank you for you question. Generally it is possible to show issues from two or more projects. * You will need to create a filter combining this projects. * After that you can create a new board using this filter and attach it to one of the projects. * Then you should be able to see all issues on one…

Hi @Venkat Jira Admin thank you for your question. A documentation on how to setup the basic connection can be found here: https://confluence.atlassian.com/bitbucketserver/link-bitbucket-with-jira-776640408.html Please make sure to activate application tunnel, if you bitbucket is located behind a firewall. Documentation on…

Hi @Gavriel Fleischer thanks for your question. Most of the time there is an logical issue with the JQL. Would you mind pasting the whole JQL query, so we can have a closer look? One thing to add right now: There is an easier way in excluding status. You can put them all together like this: status NOT IN (Closed, Done,…

Hi @Paras Suri welcome to the community and thanks for your question. The Automation rule to achieve this is quite simple. It consists of three parts: * Trigger: scheduled --> every 1 day(s) * Trigger Filter JQL: (please make sure field name and days match, as question says 7 days but description says 5 days)end date <= 7d…

Hi @Hugo Goulart de Lucena welcome to the community and thanks for your question. As the boards seems like to be ordered alphabetically I would recommend to add numbers/letters to the board names, like 1. 2. 3. or A: B: C: Hope this helps.

Thanks for the update. That sounds strange and not how it should be. If the field has been removed from all the screens, I would recommend raising a request. Maybe the support team can check the system data and logs.

@Nikola Perisic What does Browse Users & Groups matter here? I'm confused. @Veronika Dvorska from what I can tell from your screenshot, the user might have edited his Name. Nevertheless, this can be changed via admin.atlassian.com --> products --> Jira Service Management There you will be able to edit the details: Other…

Hi @Sergio Sotillo Rábano welcome to the community and thanks for your question. Your on the right track but I would recommend to use an aql search for getting the relevant objects. Documentation can be found here: https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-object-aql-post In the example code…

Hi @Chris Yarbrough thanks for your question. Not sure if I got you right, but you want to remove filled out values from the details section of created requests? Or is the field still visible for new requests after removing it from the form? I can't reproduce the problem right now, so it would be good if you could provide…