Ste Wright Community Champion

Great! If this answer helped resolve your query, could you accept it? This helps other users who find this question in future know the answer can help them too! -- And in Portuguese (according to Google Translate)... Excelente! Se esta resposta ajudou a resolver sua dúvida, você poderia aceitá-la? Isso ajuda outros…

Hi @Kelly Just in case you still need this information, I've edited my response based on some new details provided by Petter, from Atlassian on the other question :) Ste

Hi @Scott Theus I think it's actually how it works - you can search by a specific Issue Key, or you should also be able to search using words (eg. the Parent's Summary) You can vote for/watch the feature request though, if you think it's something that should be enhanced - see: JSWCLOUD-21681 Ste

Hi @Matteo Modelli As Trudy says, Custom Filters are on TM software Projects, but one of them is "Due this Week" - so that might be useful? The Multiple Boards idea is also an option (thanks Trudy for sharing this!) I couldn't find a feature request for this - but if you think having Custom Filters on Work Management…

Hi @Sophia Smith If this is DC - is it happening for just yourself, or other users? You could try reindexing your platform - which is a common solution for lots of problems! Or, it could be load-based? Ste

Hi @Ian Bamforth I'd envisage it's simpler to: * Add the Customers into Jira first (into the relevant JSM Projects) * Upload the issues, referencing the Customers themselves The CSV Importer is not specific to JSM, it's a general importer for Jira as a whole - as such, it defaults to user creation, rather than customer…

Hi @Daniel Vansnickt Basic questions first: * Have you checked your Spam folder? * Are you creating the Issues, or are other people creating them? * Have you turned off your notifications in your personal settings? For (2) and (3), you need to ensure the relevant personal settings are applied correctly To check this: * Go…

Hi @Anna Arczynska A simple check first! When you move an Issue from a paused Status, to a countdown Status, it doesn't change the icon until you refresh the page - if you move it to Status B and refresh the page, does it start counting down again? If this is not the issue, could you provide us a screenshot of your SLA? I…

Hi @Amit_Shiloach As far as I know, you can only have one Widget per JSM Project - so to have two, you'd need a second Project. There might be a feature request you can vote for / watch though, in relation to this - JSDCLOUD-9670 looks similar to what you're requesting - or, create a new suggestion…

Hi @Scott Theus Sometimes, when using the "Parent Link" field in the Issue view, you have to enter the specific Issue Key. It doesn't always search based on a partial key, etc. Have you tried entering the Initiative's exact Key into the Parent Link field, to see if it works? Ste

Hi @Gergana.Damyanova What happens when you try to create a child Issue in this manner? I tried this on both Project types (Company-managed, Team-managed). I set a field to be "required", then pressed the "+" button on an Epic. On both occasions it opened the full "Create Issue" dialog and let me create it there instead,…

Hi @Matteo Modelli Not that I know of - the Board is set to be ordered by rank, and you cannot customise that at this stage. You can do it in Company-managed Projects/Boards, as the Board Filter can be customised to set the order of the Issues by Due Date. This isn't an option in Team-managed, although there is a feature…

Hi @Rich Pixley As far as I know, there isn't an option to do this. There's two good options here though. --- (1) CSV Export/Import Once you've migrated your Project across... * Export the Epics, inclusive of Issue Key, Summary, and Epic Name * Create an Import file, customise the Epic Names * Upload it, mapping the Issue…

Hi Richard, Yes - that's what the suggest JQL will do. You might need to add some other parameters based on the Sprint's filter (eg. Project, etc) - but the query you need is outlined above. Ste

Hi @Antonio Domenech Picó You mention Incident; is this a Jira Project or Jira Service Management? If this is JSM, you could create different Request Types for the Portal, with different fields, etc - see: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-types/ If this is Jira, to have…

Hi @Robert Varadi I don't think so - if you don't get an email now when a request is approved, there isn't an additional setting that can make this happen. You could create a feature request for this though - you can do so here: https://jira.atlassian.com/secure/Dashboard.jspa Ste

Hi @Richard Williams As I mentioned above, this JQL should work: sprint is EMPTY If you mean Issues with no Sprints OR Issues which have been in Sprints but are not in a future Sprint, it would be: Sprint is EMPTY OR Sprint in closedSprints() and Sprint not in (openSprints(), futureSprints()) Ste

Hi @Suraiah_Are As a starting point, I'd recommend: * Researching this within Zephyr's documentation * Contacting the vendor for direct support You can see both documentation and contact links on their Marketplace Support tab Whilst there might be other users with experience in this process (who will hopefully post!), the…

Hi @Flavio Koike Tavares Can I confirm what you're looking for here? Are you looking to... * Create new Tasks? * Assign those Tasks to users? --- If either of the above are correct, assuming you have the right permissions, you can: Create Issues * Press "Create" in the top navigation bar * Populate the relevant fields…

Hi @Jennifer Baum If you're using both Kanban and Scrum, you'll need to have two separate Boards. You'll need to use a Company-managed Project to make this work - then I'd also recommend having different Issue Types depending on the type of work (i.e Bugs, Tasks, Feature Development (Stories?)). You can then set the Board…

Hi @Bouzid Aissaoui It looks like there is an App, but it only works in Server/Data Center, not Cloud - see this App: Tenable Plugin for Jira I'd recommend contacting the vendor to ask if they intend to create a Cloud version of their App in future! --- Alternatively, depending on what you're looking to do you could look…

Hi @Adriano Tagliarina You are correct, there is no "Edit" permission separate from "Create" - the Add Page permission covers both actions. See more details on Space Permissions on this help page There is a feature request for this you can vote for/watch - see: CONFCLOUD-38722 Ste

Hi @Kevin Medeiros Thanks for confirming you're on Jira Cloud. But this doesn't answer the question. If you have Test Cases / Test Steps it's highly likely your Jira instance includes a third-party Testing App Apps are installed from the Marketplace - see a list of common Testing Apps here. You can check what Apps you have…

Hi @Paul Heath Armengol You'll need to either... * Create the Issues via the Portal (where Request Type is required) or... * Use the Automation Rule I suggested in my original Answer to set a default Request Type when it is left empty You cannot make the field required at this point, but there is a feature request you can…

Hi @Wani, Yash I can think of a couple of options here: * Use Filters/Subscriptions to send these updates to users - you'd likely need one per list item * Create a Dashboard and/or a Confluence Page summarising this information - which would be more real-time * Send single reminders via Automation (per Issue, rather than…

Hi @Jordan This help page clarifies how billing works, and when a member is billable: https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/ Ste

Hi @Kevin Medeiros Are you using an App to create these Test Cases / Test Steps? If so, which one? Different Apps have different methods to search for attributes like this :) Ste

Hi @Cesar Bastos Do you mean use a Text Field in a Gadget, like as a Statistic in the Issue Statistics Gadget? If yes - you can't do this usually. Gadgets need fields with absolute values which it can reference - like a Select List, or a User Picker. Text Fields are not absolute - they could be any combination of letters,…

Hi @N McMahon Could you provide a Screenshot of your Columns settings? Ste

Hi @Paul Heath Armengol Question 1 As far as I know, you can't set a default value for "Request Type" - which is a locked custom field. The alternative is to use an Automation Rule to populate empty Request Types - for example... * Trigger: Issue Created * Condition: Issue Fields Condition* Field = Request Type * Condition…