Ste Wright Community Champion

Hi @Petr Gold Not natively - all those Jira instances are separate, so there's no search function across all of them You'll need to either: * Visualise the data in a central location, such as through a BI Tool * Sync the data into one central Jira instance You could use an Issue Sync App to do (2), for example... *…

Hi @Rosana Casilli Could you provide the logic for the full rule? It can help to try and replicate the rule sometimes, rather than just one condition of it. It might be possible - just to confirm though, the comment must have been from the customer, not just any public comment? Ste

Hi @Angela Follow these instructions to modify your featured Articles! https://support.atlassian.com/jira-service-management-cloud/docs/feature-an-knowledge-base-article/ Ste

Hi @Juan Barco Can I clarify what you mean by copy/paste shortcuts - do you mean Ctrl/Cmnd + C/V? I just tested this in a few scenarios and it seems to work for me - could you provide screenshots and more specific details of... * What you are trying to achieve? * What is actually happening? Ste

Hi @Vinod Kotiya This probably isn't working as there's no identification of an Epic here - the Task is not referencing an Epic based on a unique value, or a search parameter: Two options: * Find a method to identify the Epic - is there a unique identifier each of your Epics have which could be searched for? * Try to…

Hi @Darrin Lillian I've got halfway there - I recreated this setup, and I can remove a value from "Scoped" if it's set in "Descoped" - but only if Descoped has a single value. The JSON looks like this: { "update":{ "Scoped":[ { "remove": {"value": "{{issue.Descoped.value}}"} } ] } } ^ But as soon as Descoped has two…

Absolutely! You could also use Automation, or a similar App, to send a custom notification to these users. I've modified my answer to include questions in relation to this, so it's well-rounded - thanks Brant! Ste

Hi @Michael Wekker Yes, this is possible using Validators in your Workflow. You'll need to do two things here, and need to be a Jira Admin to modify these settings (assuming this is a Company-managed JSM Project). --- (1) Screen You'll need the "Log Work" field to be on a transition screen, so a user can populate it during…

Hi @BJ Thompson Not natively, the native dynamic function is closedSprints() - which allows you to see Issues which were in previous sprints, but with no timeframe: sprint in closedSprints() You could use a date function to limit this to a specific timeframe? For example, if each of your sprints are 2 weeks long, you could…

Hi @BJ Thompson Can I confirm a few things? * At present, do you have multiple Pie Charts for the Department/Number of Issues - one per Department? Or one Pie Chart that shows issues per Department? * Are you looking for a Pie Chart that would show total Story points per Department? --- Just to be clear, I'm pretty sure…

Hi @Zekai Huang This is not possible at the moment - but Atlassian are working on it! Check-out this feature request: JSDCLOUD-3917 Ste

Hi @sebastian alejandro almarza oyarzun This might be possible, using a custom field and an Automation Rule But the best recommendation will depend on what specific measurement you want in the other field? Do you need... * How many times the Priority is changed? * The previous Priority (if changed to another one)? * ... or…

Hi @Matthew.Tiller I've not done this before, but I did find this answer on another question which might help? Alternatively - is the new instance still on its free trial? If yes, you could... * Import the backup as-is (with an increase in licences) * Revoke access from users who do not need access to the new environment ^…

Hi @Charu Takkar Check out what is possible in terms of sharing on this help page: https://support.atlassian.com/jira-product-discovery/docs/share-views/ Ste

Hi @りょー This should be possible using Butler: https://support.atlassian.com/trello/docs/butler-overview/ For example, the rule might be: * Trigger: * Type = Checklist * Logic = when all checklists are completed in card * Action:* Type = Move * Logic = move the card to the top of list <List Name>, <Board> --- A few notes on…

Hi @Barry Radeka Can you clarify: * What error is received when you try to drag/drop those file types? * Is this in the Request Portal, internal Jira, or both? * Does this happen for all users, or just some? * Does this happen on all browsers? Also try Incognito Mode, etc Ste

Hi @Gloriane Quintanilla Unfortunately, you can't recover a deleted attachment in Trello. This is why there is an additional warning box when you try to delete one, which states: Deleting an attachment is permanent. There is no undo. Ste

Hi @Paul Wessel You can't assign Users to a List - but would auto-setting Members based on which List a Card is in work as a similar alternative? --- You could do this using Butler - for example, to create this rule: * On your Board, select the Automation button near the top * Select Rules from the drop-down menu * Press…

Hi @Vamsi Kandala Not that I know of - but you might be able to use the Audit Log, and do a regular check: https://confluence.atlassian.com/conf719/auditing-in-confluence-1157467616.html There are Apps on the Marketplace which allow you to central Space Permissions, to make it easier to review them collectively - such as…

Hi @TRILLAUD These instructions should help you change your payment method: https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/ Ste --- And in French, according to Google Translate... Ces instructions devraient vous aider à modifier votre mode de…

Hi @triemer Are you looking to grant access to a Jira filter without providing the user a licence - like you can with Confluence Guests? If so, not exactly - you need Jira access to see the results of a filter (even in Confluence) - and "limited" guest access is a Confluence-only feature at this point. You could look into…

Hi @Frederik Krogh You're going to need a third-party App to show SLAs or similar metrics on the Customer Portal - it's not possible to do this natively. There are feature requests though you can vote for/watch which are somewhat related - including... * JSDCLOUD-4328 * JSDCLOUD-553 * JSDCLOUD-325 --- In terms of Apps,…

Hi @Trevor Overstreet This is because Epic Name is a system-level required field when creating an Epic - you must have an Epic Name on all Epics. So it will appear on the Request Portal regardless. There might be an alternative, but it depends on what process this Request Type represents - could you give us some more…

Hi @Nikki DuBois I'd try following these instructions, and see if helps rectify this issue: https://support.atlassian.com/user-management/docs/resend-a-verification-email-to-a-managed-account/ Let us know how it goes! Ste

Hi @levi.rooker Is this Server or Data Center? Can also you clarify the logic... * You have a Custom Field, which has Approvers in it * This field updates the Approvers field * This is done using Post Functions when a ticket which needs approval is created ...is that correct? --- Just to confirm - is there a reason you…

Hi @BryceLohr I tried this on both the App and through a Browser and it works fine, but based on the new editor rather than the previous one - see: https://community.atlassian.com/t5/Trello-articles/New-Editor-in-Trello/ba-p/2038725 Could you try on a Browser and see what happens? Ste

Hi @Natã Rebello Assuming you are using Jira Service Management, this is one of the core features! I would check you have correctly setup your: * JSM Project - see useful guides here: https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-jira-service-management/ * Request…

Hi @Veronica Roth Carranza Is the "Elements Parent ID" the Parent field when using JQL? So in a Jira search (not Excel) it should show the Column's name to be "Parent" and show the parent's Issue Key in the corresponding row? What does it show for the Sub-tasks with no Parent ID in Jira itself, when searching for Sub-tasks…

Hi @N McMahon I agree with Trudy. You've created the Columns and dragged them into the right order, which is great! Now you need to move Statuses to them. Then the Column will be visible and you can use them to show a greater variety of Statuses in different Columns! Thanks to Trudy for the great how-to above!! Ste

Hi @Laura Anderson Are you accessing the Import Issues from CSV via... * Filters (on the top navigation) bar * Advanced Issue Search (from the drop-down menu) * Pressing the breadcrumbs (3-dots icon) > Import Issues from CSV ...? If yes, this is the user importer, which can only create new issues, not import updates to…