Ste Wright Community Champion

No worries, let us know what you go with! And if this answer did help, could you accept it? That helps others who find this question in future know it could help them too :) Ste

No worries! If this answer is the right solution, could you accept it? That helps others to know it can help them too :) Ste

Hi @Yash Pradhan You can see the different types of admin roles on this help page There's a table on there which compares the 4 different admin roles - you need to be an Org Admin or User Access Admin to manage group membership. However, if the Group provides access to a product, you might also need Site Admin or Product…

Hi @Lewis Rafferty Your first screenshot appears to be set up correctly, based on my instructions. The Timeline on a Board only works with the standard hierarchy - i.e Epic > Story > Sub-task. You cannot display the additional levels within this feature The wording for "Epic" is then flexible - so changing it to Content…

Hi @Eric Bailey It sounds like there are some setup issues within your instance, based on the above. It's complicated though when not everyone agrees - but you're essentially working around the problem it feels like, rather than implementing an appropriate solution. Ste

No worries :) If this answer helped, could you accept it? This can help others who find the question in future to know it could help them too :) Ste

Hi @Jemma Regis What product is this for? Ste

No worries, glad it is resolved! If this answer was correct, could you accept it? That helps others who find this question in future know it could help them too :) Ste --- And in Portuguese, according to Google Translate... Não se preocupe, que bom que foi resolvido! Se esta resposta estivesse correta, você poderia…

Hi @Jan Could you provide a screenshot of how that looks? Ste

Hi @Fabrício Diego Ferreira What reports are useful will largely depend on what's important to your team or stakeholders. I'd check out... * Report options - https://www.atlassian.com/software/jira/features/reports * How to generate a report - https://support.atlassian.com/jira-software-cloud/docs/generate-a-report/* For…

Hi @Matthew Berzinskas Are the Approvers set as Customers in JSM? I just tested this... * Added another user to JSM as a Customer (via the user directory) * Set that user as an Approver on a ticket ...and it let that user see the ticket for approval, without being added separately as a Request Participant. So it should…

Hi @Lauren Keckler It's possibly a bug in the desktop app. Is this still happening? If yes, is there an updated version of the app you can install? Ste

Hi @Bondan Can you confirm if this 1 account still has access to Jira? They'd need to be both active, and have the relevant product access. --- I'd also encourage the user to try using a different device if possible. Ste

Hi @Andres Zamudio The fields will be available to use in JQL - you'd need to use a different format though. For example, for the date fields it might be... "Status - Last Updated" >= 2024-04-01 and "Status - Last Updated" <= 2024-04-30 --- In terms of building the rule, this is how I would do it... Prerequesites You need…

Hi @Donte Crawford I'd check out... * Options on Atlassian University* For example, check out this free course * Jira Automation: An Introduction | Atlassian * How to get started with automation in Jira - this is a little older, ~3 years ago Ste

Hi @Neha Bagtharia The fields don't need to be on a Screen to populate them. But there's no Automation Rule which would "visualise" those fields based on a due date being changed. If you want the Fields to be visible, they need to be on the Screen (regardless of the logic). --- You might be able to do this using an App,…

Hi @Sílvia Aragão Muniz So the data is in different Jira instances? There's not a method to conjoin this data natively - I'd look for Apps which either... * Can display multiple Jira instances' data in one central location, such as WatchTower * Can sync issues cross-instance - i.e map all data into one "master" instance -…

Hi @Nathan Weelen Might be easier to contact the vendor directly for further questions. You can view the Slack App on the Marketplace here, which does have a Data Center version. You can see contact options for the vendor on this Marketplace listing's Support tab. Ste

Hi @Nida khalid In this instance, I'd contact Atlassian directly for more support. Contact them here: https://support.atlassian.com/contact/#/ Ste

Hi @Louis Ali When you enter data into these fields, it should show a search list with a set of users to choose from. Are you seeing this list? And are you selecting a user from it, which is then present in the Create issue modal pre-creation? --- If yes, is this happening for all users or just yourself? And is it on all…

Hi @jessica.hall Other calendars within Jira? Or just other Apps for Google Calendar? I'd check out the options on Marketplace if the latter, trial a few, see which one works best for your use case :) Ste

No worries! If this answer helped, could you accept it? That lets others who find this question in future know it can help them too :) Ste

Hi @APG Absolutely, you can do it in Excel prior to upload. If you were going to do in Automation, you can use smart values to set dynamic information on fields like dates. For example, date/time smart values could be... * {{now}} - sets a field to current date/time * {{now.plusDays(14)}} - sets a field to 14 days from now…

Hi @kevin prophete Just to clarify... * Employees have ID numbers on a spreadsheet * You want to import these users, with their ID number, into the user directory * And then grant access using a barcode scanner - i.e if the user is scanned, it grants them access to Atlassian products * The scan also confirms what access…

Hi @Nida khalid Have your colleagues booked their exam? You might need to do that first, then get access to the course material. If your colleagues haven't - how did they get granted access? Did they get an email with the contents? Perhaps giving the system a few hours will help (depending on what time you bought the…

Hi @Krishna P G "Include subtasks" is for Time Spent/Remaining Estimate just to be clear, rather than Original Estimate. You can use Automation to sum the data into the Story. I've put the rule below. --- You can use a separate field also - but, you can't create a custom time field - you'd have to use either a... * Number…

Hi @Kurtis Whether it's best to start a new Project or not will depend on how much change management this could incur. For example... * The Project name/key will change, will this be an issue for existing Filters? Dashboards? Confluence pages? * How many Customers/Organizations are setup in the current model which would…

Hi @Lewis Rafferty This is how I'd do it; I've included the additional steps to resolve the current issues in your last screenshot. --- First, fix the existing hierarchy... * Remove Level 3 - Tasks & Bugs - I assume this should be in Level 0, i.e Story * Remove Level 2 (assuming this won't break any existing data) - we'll…

Hi @Марина Баглай Did you remove yourself from just a Board? Or the entire Workspace? And did you delete the Board/Workspace? Or just remove your access to it? --- Assuming it's access related, are there any other users within the board who could re-grant you access? If not, I'd check out this help page for options. If…

Hi @Marissa Moroz Just to confirm, there are usually 2 fields in JPD... * Status: The status of the idea itself - this can be filtered based on status value * Delivery Status: Linked issues, which make up the delivery status (based on status category) - this can be filtered based on having or not having linked issues I'd…