Ste Wright Community Champion

Hi @EvanLewis Can I confirm the need here... * Project A has an Epic * Project B has another issue within it * You need to link the issue in B as a child of the Epic in A ...is this correct? --- It looks like you're utilising the right field, and it's during issue creation. Is no Epic appearing? If yes, can you clarify...…

Hi @secutechconsultingservices I would bulk move over export/import, to ensure the issue history remains intact. You can just bulk move issues between JWM and JPD like any other Project. To move issues, you will need the JPD Project set-up first. --- To do this... * Go to Filters > View all issues * Search for the relevant…

Hi @Michael de Marigny You've got a branch after the clone action - which is for "all linked issue types" - is this meant to locate the cloned issue, given that's where the parent is being added? If yes, I would change the branch to "Most recently created issue" - this will reference the issue created during the clone…

Hi @Krishna P G Not natively - the checkbox is always customisable. A native alternative is to use Automation instead of the checkbox - although this assumes that time is only entered at a Sub-task level, as the rule would "roll-up" the time into the Story's equivalent time fields. Ste

Hi @Han-Yu Feng The rule looks fine for one scenario, which is... * When an issue is created * If the Issue Type equals Deliverables * Then, add the Label "Deliverables" --- What should the rule do? And what is it currently doing? Are there any errors in the audit log? Ste

Hi @Markus Ebbecke I checked this, and the Epics show fine for me (albeit on an earlier sub-version of Chrome). Could you try using Incognito mode, to see if that changes anything? Ste

Hi @SHEHZADALI ISMAILY Is this just for the current PI, or every PI? And how are PIs being tracked in Jira? EG. are these a Sprint? Or tracked in a custom field (if so, which type)? Ste

Hi @Pfohl Jason Can I clarify the logic here... * Story A is created, and is changed to Bug A based on Initiator being ABC * User DEF then decides Bug A is a Story, and changes the Issue Type manually * User ABC, nor an Automation Rule, should be able to change the Issue Type again ...is this correct? And, you can't change…

Hi @Trenton Finley There's a limited list of fields you can use in SLA conditions - which are things like assignee changes, comments, status changes, etc. I found this feature request - JSDSERVER-2297 - but it's for custom fields. You could create a separate request for system fields? You can do that from…

Hi @kshridvipa7878 Did you set the smart value as I suggested above? What should it be displaying, and what is it actually displaying? Ste

Hi @Angela Yes, there is a new issue search model - see more on this article: https://community.atlassian.com/t5/Jira-Software-articles/Introducing-the-new-issue-search-to-Jira-Cloud-users-updated/ba-p/2276375 --- It might be worth adding your feedback to that article, which does state... We're excited to announce that…

Hi @Olena Momotko Is this a Team-managed or Company-managed Project? And is it a Work Management or Software Project type? Ste

Hi @Matt Griffin I did test this, and found the same in both the timeline view, and the board view. It worked fine in the list view though. Strange! Ste

Hi @Ronah Kabagambe Assuming you mean a user Group - then this isn't possible natively at this time. There is a feature request though - check out: JSDCLOUD-4867 There's also a separate feature request for adding existing Customers in bulk to an Organization, which might be of interest - check out: JSDCLOUD-9265 --- I did…

Hi @Angela Where is this feature specifically? Is it on a certain type of board? Or within a certain type of Project? A screenshot would be beneficial here :) Ste

Hi @Evgenii Pugin Is this still an issue? It seems to be working for me when I try it. Is it happening just for you/on this board? Or multiple users and/or boards? I would do some simple checks first - try... * Different browser(s) - or a browser, if you're using the desktop app * Incognito mode * Different device(s)…

Hi @Maria Lomnicky Could you provide more specific information on what you need? Where do you want this report to be? Email, or...? And what information would you be looking for per board/card? Ste

Hi @Jonathan Ginter Is this a Work Management Project? If yes, this isn't possible at this stage; the "Group by" option for Sub-tasks is only available in Software Projects. You can view Sub-tasks on a JWM Board... * Look for an issue with at least one sub-tasks * On the card should be a grey button (eg. "0/1") * Select…

Hi @brian_flanagan You mention Access - is this Atlassian Access? And where are you inviting these users from? Is it within Bitbucket or within your Org? Ste

Hi @Bladimir Fernandez This should work for a single parent/child relationship... * Trigger: Field value changed* Field to monitor = Partner Name * Change type = Any changes to the field type * Branch: Related issues* Type = Children* Branch-Action: Edit issue* Field = Partner Name* Value = COPY Partner Name from Trigger…

Hi @Aurélien BARBE You can do this from a normal issue search page using JQL? * On the top navigation bar, select Filters > View all issues * Enter JQL for this, for example...* project = "ABC and "Date de debut" is EMPTY ^ Ensure you select the right field when doing this, as JPD is still using a Team-managed model,…

Hi @Enzo A You should be able to link Jira and Trello issues - see this Power-Up: https://trello.com/power-ups/586be36326cc4c7e9f70beb3/jira Alternatively, there are Power-Ups which could help here - check out options here: https://trello.com/power-ups/search?q=jira%20sync And Atlassian Marketplace options here…

Hi @Nikki Is the Table Transformer a part of an App? Potentially Table Filter, Charts & Spreadsheets for Confluence? I'd consider contacting the vendor for this one; their contact details are on the "Support" tab on their Marketplace listing. I found (similar) questions on the Community, but unsure if these solve your…

Hi @Thanasis Nikolaou This isn't possible at this stage; there is a feature request which covers this need though, check out AUTO-76 Ste

Hi @Deepal Moonesinghe As far as I know, there's aren't any limits for the number of automation rules or Power-Ups you can have on a Board. There are some limits for Free plans though in terms of automation runs per month, operations per month, etc - check them out…

Hi @Params Given it's worked in a Workflow Validator, couldn't you just have 2 Workflows - one for the specific Issue Type, and one for other Issue Types? Ste

Hi @Colby Smith You should be able to find the tickets using JQL in a Scheduled Trigger - eg. status = "Waiting for Customer" AND not status CHANGED AFTER -2d For example, rule might look like this... Trigger: Scheduled Run rule every = 1 Days Run a JQL search = TRUE JQL - status = "Waiting for Customer" and not status…

Hi @Daniel Bermudez Do you still have JSW alongside JSM, or just JSM? I'm asking to clarify if Epic Link is available - or restricted due to product choice. Ste

Hi @Giovana Calixto Is the user an external user? Or an internal team member? I'd check out this help page which has some more comprehensive recommendations you could try: https://confluence.atlassian.com/jirakb/how-to-troubleshoot-customer-notifications-in-jira-service-management-cloud-967343751.html Ste --- And in…

Hi @[deleted] You can do this, but you'll need separate Queues. To modify them: * Select Queues from the left-hand menu * Next, select Manage queues - again from the left-hand menu * In the pop-up box, select Create new queue * Give the Queue a name (i.e not "New queue") * Set the JQL to limit the Queue to one Organization…