Ste Wright Community Champion

Hi @Heba Nasser Use the Description field? Grouping them into a multi-text field seems more optimum to me, otherwise it would mean multiple clicks to see things like screenshots (which also doesn't feel efficient, if comments aren't). It could also be a custom multi-text field if preferred :) Ste

Hi @Neethu Philip The second option was attempting to use the custom date field to visualise the target for the SLA, but you'd still need to trigger it from the standard creation action. You would then either need to... * Have lots of SLA options, based on when the initial "created" date was (in hours or minutes) * Decide…

Hi @Goutham.P Not that I've seen. What scenario do you have with text which is longer than 32K characters? Could you use a linked Confluence page potentially? Ste

Hi @Soporte Codename64 Any paid plan should work, so Standard is the minimum level. See, as an example, Jira pricing plans on this page: https://www.atlassian.com/software/jira/pricing Ste --- And in Spanish (according to Google Translate)... Cualquier plan pago debería funcionar, por lo que Standard es el nivel mínimo.…

Hi @Gayathri Raj Status and Reporter are visible on these screenshots - what are the customer values for this? Could you show what's shown on the customer screen for comparison? Ste

Excellent, great to see you found it! If this answer helped to resolve your query - could you accept it, so others know it can help them too? :) Ste

Hi @Gerard Cattin Once you've selected COPY, and the new options appear, you can click on each option to change them. They're drop-down boxes, which should appear. Ste

Hi @Joseph Guenther The Community does have Atlassian team members, but quite a range of members are just users like you :) I can't answer why it might have been down, but I'll notify Atlassian in relation to this :) Ste

Hi @coldserenity Not that I know of - this is the issue history, which isn't accessible via the GUI. Something like this might be worth checking out, but issue events includes multiple events - such as assigned, updated, resolved, etc. Ste

Hi @Simone Mills This company being Atlassian? I'd check the email is legitimate, especially if the email requested personal data. There's been another question today with a similar need, so it could be a phishing attack. Ste

Hi @Benilda Valbuena If you're using Jira Service Management, SLAs come as part of the feature set - check out details on those here: https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html If you're using Jira Software, there are Apps which allow you to add SLAs, like Time to SLA - check…

Hi @Kyan Rowse Your screenshot is the platform settings, rather than a single Project's! To activate reporting on a single Team-managed Project: * Go to your Project * Select Project Settings from the left-hand collapsable menu - it's at the bottom of the list * Select Features from the refreshed left-hand menu *…

Hi @mallikarjun_tech1993 I'd check out this help page as a starting point - https://confluence.atlassian.com/adminjiraserver/connecting-to-an-ldap-directory-938847052.html Ste

Hi @Nate Hodges But how? Are these linked via linked issues? Or a combination of different linking types potentially? Ste

Hi @Meg C So it's just one Project? I'd still use the Cloud-to-Cloud migrator - it will bring across the data in the most optimum format. You could just use a CSV export/import also, but you will lose some key data, such as the issue history. Ste

Hi @Aaron Kopp Yes, if you contact whoever looks after your Confluence instance (IT Services, IT Support, etc) - they can "claim" a Space from the administrative settings, then add a new Space Admin from there. Ste

Hi @Daniel Zapata Welcome to the Community :) Ste

Hi @Meg C Just to confirm, you're moving issues from one Cloud instance to another Cloud instance, not from one Cloud Project type (Company-managed) to another (Team-managed) - is that correct? --- Given the size of the data set, I'd question first why you can't simply take over the existing Cloud instance? Is there no…

Hi @Phil Bustin Assuming you're the Site/Org Admin, for Billing... * Go to https://admin.atlassian.com/ * Select the Billing tab, to see your plan level per product And for storage, see this help page, which has detailed instructions depending on which user management UI you have. Ste

No worries :) If this helped resolve your query, could you accept the answer? Ste

Hi @Rajesh Kumar Probably either an Issue Search, or a Dashboard with a Filter Results gadget would work for this. Ste

Hi @Hossam Elrefaey As Dan said in the other answer thread, given it's a weekend you might need to wait until the start of the working week. Ste

Hi @Hossam Elrefaey Have you tried following the instructions it recommends on the message you copied, in relation to your payment details? If yes, and you cannot access your billing, I'd contact Atlassian Support - https://support.atlassian.com/ Ste

Hi @Heba Nasser A checklist with different columns? Not something you can do native I'm afraid Natively there is... * A checklist custom field or... * Sub-tasks - which are not a checklist, but are separate issues underneath a Story, Task, etc. These do have statuses, description, assignee fields, etc Or I'd check out Apps…

Hi @tharun Based on the documentation, it looks like that might have been a feature for v8 onwards. Ste

Hi @coldserenity When you say issue events, can you clarify what you're referring to? JQL search results will only be issues themselves though, rather than anything else. Ste

Hi @eilon_elphi Smart values are for use in Automation rules, rather than Quick Filters and the Issue Search page. You can use this in JQL though: fixVersion in releasedVersions() Ste

Hi @Troels Petersen This might be based on the customer's language settings. Check how to change these here: https://support.atlassian.com/jira-service-management-cloud/docs/let-customers-know-how-to-set-their-language-preference/ Otherwise it might be defaulting to the default language (which I assume is English?) Ste

Hi @Polina Makhova Is the Story covering both iOS and Android requirements? If yes, you could look to take the "feature" up to Epic level, and create Stories which break the delivery of that feature into digestible pieces (per OS)? That way, it's more visible what Stories are open and their estimated size. I'd be cautious…

Hi @Kyle Ray You can get a burn-down - which you can turn on from Board Settings > Insights There's not a burn-up option yet unfortunately, but you could suggest one from here - https://jira.atlassian.com/secure/Dashboard.jspa Ste