Ste Wright Community Champion

Hi @Angelique Kim Could you expand further on your need here? What is an unplanned support ticket bucket for you? And what are you looking to do with them? Ste

Hi @Sean White You could check out the JSM Virtual Agent, see if this is related to your need - https://www.atlassian.com/software/jira/service-management/features/itsm/virtual-agent Ste

Hi @reserved. As far as I know, unfortunately you can't modify these date formats at this point. Ste

Hi @Vera Valshonok Could you provide more specific details about the existing rule, and what the new rule/fields are meant to do? Screenshots might be beneficial here :) Ste

Hi @Gabrielle Girard Are you still experiencing this issue? Ste

Hi @Arun Pillai If you're still stuck, it might be worth contacting the vendor to ask for assistance. Their Marketplace listing's support tab doesn't have contact details, but their vendor page does - listing an email address: infra-admin-atlassian@boostsecurity.io Ste

Hi @Josette Contreras I usually find these Apps are separate. For Risks/Issues, check out these Apps: * SoftComply Risk Register * Risk Register * Risk Register for Jira & Confluence You could also create it custom to a degree, using custom fields, automation, etc. --- For the rest, I'd consider if an App is needed - for…

Hi @Blake Falanga Not an App I've tried, but I found this one - Roadmap & Idea Portal Alternatively, couldn't you use Jira for this potentially? For example... * Create a new Jira instance * Provide anonymous access to it (so it's public) * Create a roadmap from there, either in Advanced Roadmaps, or using an App (with a…

Hi @McKenna Webb You should be able to do this. You might need multiple rules, but one rule might look like... * Rule Type - Due Date* Trigger: 1 days after a card is due * Action: Add/Remove...* add the red label to the card ^ Is this what you're looking for? Ste

Hi @Maria Gaona Can I just clarify... * You have a Business Project - is this in Jira Work Management? * There's a field which visualises each step in a process per issue - is this the Status field? Or a custom field? * Users can perform any of the steps * When a user performs a step, they can create additional issues to…

Hi @Jan De Potter Not natively, you'll need to navigate there after creating the issues. Ste

Hi @Joseph Guenther Are you still seeing this issue? If yes, where are you trying to create the organization from? Ste

Hi @Alka Kumari Instructions for how to access these settings are on the help page: * Go to admin.atlassian.com. Select your organization if you have more than one. * Select Security > Authentication policies. * Select Edit for the policy you want to modify. * On the Settings page, select Require. You do need to be…

Hi @Hailey Huggins Is it blocking you from moving forward, or just offering for you to change the Epic Link? If you move one Story first (via bulk move), and don't populate anything into the Epic Link field which appears, does it still NULL the field? Ste

Hi @Jim Smith You can't use Automation to block a field change, but you could reverse the change? The rule might look something like this... * Trigger: Field Value Changed* Field = Program Incrementor * Condition: JQL Condition* JQL - "Field 1" is EMPTY OR "Field 2" is EMPTY OR "Field 3" is EMPTY * Action: Edit Issue*…

Hi @Bob Kajikami Welcome to the Community :) AI features are relatively new to Atlassian - but you can find some information in the following pages: * https://www.atlassian.com/software/artificial-intelligence * https://www.atlassian.com/software/jira/service-management/features/itsm/virtual-agent Ste

Hi @Amory Wakefield You shouldn't need to. You just need to remove users from all product access, which is often based on Group membership in Jira Server/DC. Ste

Hi @Manu How do you differentiate between the "team projects" under the Jira Project? Is it based on Epic, or Component, or Team, etc? If there's a unique identifier per set of team projects, couldn't you use this within the JQL also? More information about what the Automation rule should do might also be beneficial :) Ste

Hi @Phil Bustin * How to connect Confluence to your Knowledge Base depends on the KB - where is it stored? Is it using another product/application? * This might be a good starting point for search help - Find content in Confluence Cloud * There are limits on file storage - 2GB for Free, 250GB for Standard, and Unlimited…

Hi @Adina As far as I know, you have to restrict the pages to not be shared with external users, not the other way around unfortunately. There is one simple option though: * Create two parent pages - one shared with external users, and one restricted to internal users * Move all internal pages under the restricted parent…

Hi @Silvana Rodriguez I'd contact the app's vendor for help in this instance. I'm not sure which app you're referring to specifically, but you can find their contact details by: * Going to the listing on the Marketplace * Selecting the Support tab Ste

Hi @Mayuran Thiru You'll probably need an App from the Marketplace for this. Check out Sharepoint-related Apps here: https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=sharepoint Ste

Hi @berry You could try... * Dashboards: Creating a separate dashboard summarising information for each Project, either in separate gadgets, or collectively. See more information on these help pages * Boards: You can technically create a JSW Company-managed Board, and put JWM Projects on it. Works better with…

Hi @Rajesh Kumar Is that one report or multiple? You have a few options for reporting... * Issue Search: You can generate search results in Jira using the native function. You can also list issues in columns, showing Assignee, Status, Story Points, etc. See more on how to use search on this help page * Dashboards: You can…

No worries! If this helps to resolve your query, could you accept it? That helps other users know this answer is a solution :) Ste

Hi @Jason Hu You should be able to use Automation to do this. It might look something like this... * Create the first issue manually, with a unique identifier (eg. a label) * Create an Automation rule which runs once a day and looks for all issues with that label * Check there's no open issues * Check the last closed…

And in Spanish, according to Google Translate... --- Los tableros solo visualizan filtros, y los Sprints no son específicos del proyecto, por lo que pueden tener 1 o varios datos del proyecto dentro de ellos. Si 1 Tablero tiene múltiples Proyectos/Sprints y debe estar vinculado a solo 1 Proyecto, debe verificar el filtro…

Hi @juliet.mosquera Boards are just visualising filters - and Sprints aren't Project specific, so can have 1 or multiple Project's data within them. If 1 Board has multiple Projects/Sprints and it should be linked to only 1 Project, you should check the Board filter and limit it per Project: * Go to your Board * Select the…

Hi @Christopher Are Confluence pages setup to take advantage of the full width of the page? Or are they centred to the middle, with white spaces on either side? If it's the latter, I'd try making a page full width... * Edit any page * Use the full width button to extend the page width - it's the button with two arrows…

Hi @Mel Cheney Can I get clarity on the need here? * You have a group of Inspectors * You have a field called "Roof Inspector" - which is not a user picker field? * An inspection request is assigned to the Lead Inspector * Each other inspector (including roof inspectors) needs to be "assigned" at the start of the work *…