Ste Wright Community Champion

Hi @George Neshev Isn't the "Canned responses" button within the comments section? So you have to select the comment type before choosing a canned response - if you pick "Add internal note" the canned response shouldn't change it back to replying to a customer when selected. Or are you activating these from somewhere else?…

Hi @Jonathan I'd contact Atlassian Support for this one - https://support.atlassian.com/contact/#/ If the App vendor has suggested it's an Atlassian issue, Support will be best-placed to recommend how to resolve that. Ste

Hi @GuZhengJian It's explained in the help pages - I'd check out this specific help page for what claiming accounts does: Verifying a domain gives you two benefits: * More control over the Atlassian accounts on your company’s domain – those accounts become managed accounts, which means you can edit, delete, or deactivate…

Hi @shivani shirguppi Are these children Sub-tasks? And are they generated at the same time, or could be added at any time (ie. after the parent is created)? Ste

Hi @Suyambi Gangatharan There's various reporting views across Jira - but if you'd like to centrally track multiple Projects and what is being worked on, I'd check out Dashboards These offer... * A list of gadgets - which are little reports to display different types of information * The ability to filter a gadget - eg. to…

Hi @Sree This isn't possibly natively - you're going to need an App for this. I'd check out Apps such as... * Scriptrunner for Jira * Power Scripts - Jira Workflow Automation * ...or another App from the Marketplace You could contact the vendors to ask if their App is able to do this. Their contact details are on each…

Hi @Doods Perea It's not available natively; I'm not sure which Apps would be able to do this - but I'd contact the vendors for Apps such as... * ScriptRunner for Jira * Power Scripts - Jira Workflow Automation * JSU Automation Suite for Jira Workflows * Jira Misc Workflow Extensions (JMWE) * Jira Workflow Toolbox * ...or…

Hi @Sunilkumar k Assuming this isn't a paragraph field, the fields on the right-hand side are usually always visible - couldn't the field be placed in the main field view here, not in a sub-tab? You can't have a field within multiple tabs, unfortunately. Ste

Hi @Mandey Miller Is this through an App? If yes, it might be beneficial to contact the vendor and see if there's a bug or error. You can see contact details for an App's vendor via the Support tab on the App's Marketplace listing: * Go to https://marketplace.atlassian.com/ * Search for the App you're using, and select it…

Hi @Clara You can use Ctrl+Shift+Enter / Cmnd+Shift+Enter to bring up the "update page" dialogue box - and deselect the checkbox from here? This saves you selecting the "v" button each time in the top-right, which brings up the same box. I don't believe there is a direct keyboard shortcut for publishing the page without…

Hi @shivani shirguppi What scripting tool are you using for the "Generate Patch" option? I assume the details from this window are added to fields on the generated issue? Could you also clarify how the parent/child relationship works here? Are these existing children? Or children generated from a "Generate Patch" issue? It…

Hi @Venkat Jira Admin I don't believe this is possible at this stage, although there is a feature request for it - check out JSDCLOUD-8217 This answer also provides an explanation on how this works (albeit from 2021)... On Jira Service Management Cloud, currently, it's not possible to enable or disable Captcha for issues…

Hi @TALABIATINUKE Natively, there isn't a method to SUM the data up to Epic level. Your options are to... * Use Automation to SUM the data to Epic level* You could roll this data to the estimate / time tracking fields at a Story level, then roll it again up to Epic level * This method can be done either into the actual…

Hi @Karpaga Selvan The Free plan isn't a trial - it's free! You could continue to use this without upgrading if preferred. To activate a trial though: * Go to https://admin.atlassian.com/ * Select your Org (if required) * Select Billing from the top navigation bar * Next to Jira Service Management, select Manage * On the…

Hi @Luisa Seil Is this in Cloud or DC? What shows up for Priority? Or is it just blank? And is there a reason you're using {{priority.id}} as opposed to {{priority.name}}? Ste

No problem :) If this answer helped, could you accept it? That helps others in future know it can help them too! Ste

Hi @gluejosh The Free pricing tier is separate to Standard/Premium - so if you move to a paid plan, you're billed from member 1 (rather than having "10 free") There is no set limit for the number of single-board guests per board as far as I know, you should be able to add as many as Trello will allow (certainly a lot more…

Hi @GuZhengJian Atlassian Access is a separate product, which also comes with a 30 day trial. There's a good help page for getting started with Access, check it out here: https://www.atlassian.com/software/access/guide#organization-domain-claim These are the 3 recommended first steps... 1. Confirm or verify your domain:…

Hi @Jeff Denton I assume you're using time tracking for estimation? Rather than Story Points? If you're using both I often see teams... * Use time (if needed) for sub-tasks, and then... * Use Story Points beyond that, to provide a relative estimate for complexity and effort --- But, if this is just for time tracking - you…

Hi @gluejosh In the Free version, you can have up to 10 collaborators - who can be a single or multi-board guest, workspace member, or a pending invitation. That means the 10 users can have one or many boards they access, all within the free pricing tier. --- Paid plans operate slightly differently. You will pay per…

Hi @Jeffrey Green There shouldn't be an allotted space issue for card creation. I'd try using... * Different browser(s) * Incognito mode * Different device(s) ...as a first step, and see if the behaviour is consistent across those. Ste

Hi @Ming Wai Leung They should be able to assign themselves to issues. Once assigned to at least one issue on the board, they'll be listed in the "members" section based on their icon, it's the row of circles next to the search box on a board view. You can click on a circle to filter the board to see issues assigned to…

Hi @Ming Wai Leung Have the users got access to your Jira instance? If yes, what do you need them to have on the Board? View access? Or something else? Ste

Hi @Selena Peri Wouldn't a Select List (single choice) be a better option? Then your options could be... * Q1FY25, Q2FY25, or... * Jan-Mar, Apr-Jun... * ...etc Ste

Hi @jiratickets You can do this, but it'll take some setting up. I'd also use a Company-managed Project. Automation can help, although I'd modify the workflow for this - for example... * The workflow will have a status called "Approval Required" * There are two transitions out of this status...* Approved - transitions…

Hi @Colin Can I clarify... * When the Sprint starts, is it only one issue which receives the new Tasks? Or could there be multiple? * Is the aim to link Created Issue 1 to Created Issue 2, using linked issues? Ste

Hi @Barış Özer Checking out your filter, it looks like you have... * 4 Projects - Users would need the "Manage Sprints" permission assigned to them for these 4 * 3 Labels - but, these do not have to be part of the 4 Projects - as the JQL is "OR" not "AND/OR" ^ Because the 3 Labels are separated from the 4 Projects, the…

Hi @Jar Lady So there's essentially 5 actions? One per field? If yes, why don't you want to use 5 separate rules? If no, could you detail more of the possible variations? Ste

Hi @Eventbuizz Is this all within one issue? Or are multiple issues a possibility? --- Single Issue You'll need to use one Workflow in this instance - with hand-off points for the teams. I do think this would be too many Statuses though - I'd consider... * Splitting their Board views, so there's not too many Statuses in…

Hi @Rajesh Ramankutty Assuming you are the Jira Admin, have you considered contacting Atlassian's migration team to see if they can help? You might be eligible for direct help - check here if you are, with access to contact them: https://www.atlassian.com/migration/help?tab=migration-support-engineers Ste