Ste Wright Community Champion

Hi @Michael Johnson As this is Server, my answer is a little assumptive. As far as I know though, internal notifications do not get sent to a customer (even if they're the Reporter), unless the Reporter is an Agent. You'd need to have/create a customer notification for the Generic Event in this instance. Ste

Hi @AjayShankar AN You should be able to log off from all other devices aside from the one you're using: * Go to your Atlassian account security settings at id.atlassian.com/manage-profile/security * Select View and manage recent devices * Press the Log out of all other devices button; it's a grey button in line with the…

Hi @Vineela AK I've assumed this is a Company-managed Project - is that correct? --- Setup: There are a few setup steps... * Create a custom number field, to capture the minutes in...* Go to Settings (cog icon in top-right) > Issues * Select Custom Fields from the left-hand menu * Press the blue "Create Custom Field"…

Hi @Vineet.Kotian You might need 3 rules overall... * Copy the Fix Versions for existing Sub-tasks (one-off rule) * Copy the Fix Versions during Sub-task creation * Copy the Fix Versions if a Story's versions change ^ This should cover your need I believe. --- Rule 1 For the one-off rule, you can use a Scheduled Trigger,…

Hi @Łukasz Gut Do you mean you deleted them? If so, I don't believe there's an option to recover the data natively - do you have a platform backup you could perhaps refer to and refresh the data from there? Ste

Hi @Narsha Bac Not natively I'm afraid. There is a feature request for this you can vote for though - see JRACLOUD-36645 There might be an app which can do this (or something similar, which might meet your need) - for example... * Exporter * ...or another App from the Marketplace Ste

Hi @Hayley Bell Seems like a simple question (as I'm not sure it is possible to limit the second email) - but now that you are sending an email for the public comment, can't you just ask all Agents not to @ mention? Ste

Hi @[deleted] You might be able to do this using an app, but I think it would be complex. I'd probably check out Scriptrunner (and Behaviours), or Power Scripts, to see if they can handle this kind of customisation. --- Natively, I'd do one of the following... * Use a transition for escalations, so you can require the…

Hi @SIN You could try contacting Atlassian Support and see if they can assist - this post (albeit from 2021) suggests support might be able to help. You can contact support via: https://support.atlassian.com/contact/ Otherwise, I'd look for an app on the Marketplace that could assist - for example... * BulkOps App Free…

Hi @Neville You need to refer to the Epic via a Branch - so the rule is trigger from the child issue level, and actioned on the parent. The rule might look something like this: * Trigger: Issue Transitioned* To Status = Done, Will Not Do, Duplicated * Conditions: Populate as required, based on your needs * Branch: Related…

Hi @[deleted] Natively, this isn't possible. Unfortunately, I also don't know how you'd do this either - could you provide some more context in the reason this is needed perhaps? Ste

Hi @Satchidanand_CS_ext You need to update the Epic Status field, to move it to "Done" - then it should disappear from the board. Personally, I'd move the Epic Status to "Done" when the Epic transitions to its Done Status - you can do this using a post function in your Epic's workflow. Ste

Hi @Neville Can you clarify how the rule is meant to work? * Is there a specific label which is meant to be removed? If yes, how are you locating it? * Or, are you looking to NULL the labels field based on the parent? * Or something else? Ste

Hi @Joel Faresjö Melander Possibly - but can I ask first, why can't you just link to those issues during issue creation, rather than handling it via an automation rule? Ste

Hi @Brian Liddle When you say release notes, what are you referring to? I don't see a field within the release/version area which refers to these? Ste

Hi @Vineela AK The field shows the amount of time left on the SLA, not how long it took between creation and the SLA being met. You could... * Create a custom number field and... * Populate it using an Automation rule (based on number of minutes) Let us know if you need any assistance to create this :) Ste

Hi @Nate Hodges The relationship isn't the same - there's a difference between the actual parent/child relationship, and a link type called "is child of/is parent of" One is an official parent/child link type, the other is a sibling type. Ste

Hi @Rita Saad YOUNES The last value added to the field? Ste

Hi @sensei Strange! I'll also mention it to Atlassian, but support is usually your best bet :) Ste

Hi @Gerard Cattin Can you provide a screenshot of this issue? It definitely works in Cloud :) Ste

Hi @Rita Saad YOUNES I'm not sure what you mean - can you clarify? The rule above... * Locate the Annual Leave field * Then takes its current value, and adds 1.25 to it ^ So you would replace Cumulative Number Field with the name of your annual leave balance field :) Ste

Hi @Nate Hodges Whilst the link might be called "is child of/is parent of" - it's not a parent/child relationship, it's a sibling relationship, so won't be able to utilise the smart values you've mentioned. What's the actual rule itself? The type of rule will help decide what smart value makes sense. Ste

Hi @MURUGESH S This isn't something I've seen before - I'd contact https://support.atlassian.com/ But just in case you are on a Free instance (as stated in your question information), I've let Atlassian know :) Ste

Hi @Christopher Have you tried asking https://support.atlassian.com/, to see how they achieve this? It might be using a more advanced theme builder can also help, for example... * Refined for Confluence Cloud * Mantra - Confluence Intranet * Scroll Viewport for Confluence * ...or another option from the Marketplace Let us…

Hi @JJ I can't comment on Power Automate, but I doubt it's Jira - as it's not Jira's Automation platform. Ste

Hi @Marcel Rode The Select List holds IDs, rather than dates. The method below takes some setting up, but it's an alternative which requires no apps. --- Setup: * Create a custom Text Field (single line) field - eg. Due Date (Text)* Take note of the custom field ID, eg. 10123 * Create a custom Select List (single choice)…

Hi @Adrian Have you tried contacting Trello Support as suggested in the accepted answer? https://trello.com/en/contact#/ Ste

Hi @Phil Bustin You'd likely need to try it - perhaps in the Sandbox? I don't think so though - thinking of some of the large companies using Atlassian products, they likely have tens of thousands of pages running on Cloud. --- On the Billing tab, is production still missing? You should see both prod and sandbox. Ste

No worries @Bob Kajikami I also believe if you are an invited member of the beta AI features, there's a private group on Community. I believe it is: https://community.atlassian.com/t5/Atlassian-Intelligence/gh-p/atlassian-intelligence Ste

Hi @Simone Mills It might have been an email from an Atlassian site, that doesn't necessarily mean it is from Atlassian itself. There's been others who have experienced this - here's another question on the topic - if you feel the invite wasn't legitimate, you could forward it to…