Ste Wright Community Champion

Hi @Emerico Vespucci Have you considered Xray Enterprise? According to this page, you could increase your storage limit to 500GB using that App. The help page also confirms that Xblend are looking to make it possible for Jira Admins to track the storage in the App's settings. For now, I would either... * Contact Xblend for…

Hi @Keith Vedol It might be the rule isn't keeping up - as actions don't necessarily happen in order - you could try using the Re-fetch issue data action to slow down each section? This worked for me... * Trigger: Issue Created * Action: Assign Issue* Assign To = Specify User * User = User1 * Action: Re-fetch issue data *…

Hi @NAPE Does the user have access to other Jira/Confluence instances or other Atlassian products? In summary, this is the difference between the two actions... * Suspension can be used on managed or unmanaged users - it is limited to just the site the suspension is made against, but if they have other access (eg. a…

Hi @David Theroux I would contact Smartbear directly about this - https://support.smartbear.com/ They will receive lots of different support requests, so might have had something similar to this in the past! Ste

Hi @Andy Buxton If there's no dates for a backlog item yet, what about simply having it in a Backlog list below the roadmap - so it's not added until its planned? There's also other native Atlassian tools which might be better placed to visualise this - for example... * Jira...* Create roadmap items in Jira * Use the…

Hi @J Conners Usually, you need product access to utilise its features - much like notifications in Jira. But this is a relatively new product - so I'd recommend testing this and seeing what happens - could you use a test email, or another member of your team, to see if they receive the updates? Ste

Hi @Altitude Gallery Have you tried the instructions listed here for downgrading: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ Ste

I tested this, as I was interested - works fine for me (CMP) Ste

Hi @Nitya Mittal I've found User ID works better in CSV uploads. You can find IDs a few ways; 3 common methods are... * Using search - select a user and their ID replaces the name * From the Teams menu, search for a user and their user ID is the alphanumeric phrase after "/people/" * Admin settings - in user management ^…

Hi @paul_rodriguez As you're on a Free instance, I assume this is a Timeline (available from your Board's left-hand view)? If yes, when you add the Timeline to your page, it should give you the option to filter it like you would in Jira - it's essentially an iFrame. Ste

No worries Sara :) If this helped answer your query, could you accept the answer? Then others know this answer can help them too! Ste

No worries :) If this did help answer your query, could you accept the answer? Ste

Let us know how it goes :) Ste

Hi @Donald Adamski This help page will guide you to make your Project anonymous: https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/ Ste

Hi @AjayShankar AN Have you tried testing this, to see what happens depending on switched on/off? Might be the best option here. Ste

Hi @[deleted] How are you identifying Sub-task 1, to create Sub-task 2? You can create a Sub-task when one is closed using the below rule - but this would happen perpetually - so if you want to limit it depending on a unique identifier, you'd need additional conditions. --- The rule might generally look like this... *…

Hi @Sara Hamberg Not natively I'm afraid at this stage, you'll need to create a quick filter. I couldn't find a feature request for this, but you could create one for Atlassian to review? You can do that from here: https://jira.atlassian.com/secure/Dashboard.jspa Ste

Hi @Arkar Moe Welcome to the Community! I'd recommend using Forms to do this, where you can create more customisable content than the standard request form Check out how forms work here: https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/ You can also locate forms to give…

Hi @Tommy J Koszycki It's only default for newly created issues - is that how you're testing it, or are you testing it against previously created issues? If it's the latter, you could use Automation to populate the previous issues with the security level, using the "Scheduled" trigger, which can be run manually…

Hi @Térence LECROIX Have you tried using the Condition IF/ELSE? This Condition allows for AND/OR based conditions - you could then tie multiple conditions together. For a cascading field, I'd probably use a JQL Condition for the multiple conditions, then set it to "At least one condition matches" to make it an OR…

Hi @Paulo Amaral Not natively; the updated date applies to the Sprint field, like any other field. What's your definition of not updated? Is it any change aside from the Sprint field, or is it more specific than that (eg. if I change the Summary, does that count?) It might be possible to add an additional custom "date"…

Hi @Claire Smith I can answer it here :) Unfortunately you can't provide multiple triggers for the one rule, aside from the trigger "Multiple Issue Events" - which can be triggered based on one or multiple events, including issue... * Created * Updated * Assigned * Transitioned * Moved * Deleted You can have…

Awesome, glad it works! If this answer helped resolve your query, could you accept it? That lets others know it can help them too :) Ste

Hi @joey It depends how you want to visualise this data - and what license/hosting type your customer has. For example... * If this is Jira Cloud Enterprise, you might be able to use Atlassian Analytics to show all Bugs from all instances * Alternatively, you could visualise the data using a BI tool (assuming the instances…

No worries Hayley! If this answer helped resolve your query, could you accept it - so others know it can help them too? :) Ste

Hi @Donald Adamski I think the error is pretty clear - you can't make a JSM Project visible to everyone, as the internal view is for Agents only. You'll need to copy your Bugs, etc into a Jira Software or Jira Work Management project - then make that anonymously accessible. Ste

Hi @Claire Smith This is possible as long as the tickets are linked together I assume they are after they were cloned, using the link type "clones / is cloned by"? If yes, see some example rules below! --- Note: If these rules are pertaining to multiple Projects, you will need to use a Global Automation Rule. You can…

Hi @Andy Knox You might find it difficult to locate the issue without admin access, as it'll be hard to test possible solutions. Could you... * Clarify if this is happening for all users, or just one? * Confirm if the customers are internal users (i.e have some sort of Jira license), or external? * Provide screenshots…

Hi @AjayShankar AN I'd assume the button is not shown when you're only logged into one device. In this instance, you can just log out: * Select your profile icon in the top-right corner * Select "Log out" Ste

That's fair, but it's not possible as far as I know. There are feature requests (with workarounds) - for example JRACLOUD-69612 - you can check out Otherwise, I'd instruct agents to not @ mention unnecessarily :) Ste