Ste Wright Community Champion

Hi @Cristina Garcia Moreno Could you provide a screenshot to visualise this issue - before and after filtering? Also... * Is your Project Company-managed or Team-managed? * Is it a Software or Work Management Project? Ste

Hi @Asim Malik How are you identifying those customers who are impacted by an incident? There's a few options I can think of from within the Atlassian ecosystem... * Use Statuspage to communicate with users * Send an email using Automation, if the customers are identified from within Jira with user data that can be…

Hi @Helen Platt 40 issues without a parent (i.e no Epic set) - how many standard-level issues are below those Epics? I'd also check you haven't got any exclusion rules on your plan: * Go to Plan Settings * Select Exclusion Rules from the left-hand menu * Check you're not excluding statuses, issue types, etc Ste

Hi @Santhosh Raj Is this the same as this question? - https://community.atlassian.com/t5/Jira-Service-Management/Permission-Issue-in-giving-Access/qaq-p/2498122 If no, there's a very similar question with an answer in there. Ste

Hi @Sebastian Vaitl How are you integrating the two? Is it via an App? Or an API? And what's the issue you're facing? Ste

Hi @Wagner, Lynne Is this using Team Calendars? It's probably easiest to edit each Event and set it to repeat yearly. Does take some setting up, but then it's set & forget. Ste

Hi @Patrick Harrity Just to confirm the need - you want to change all the email addresses of managed accounts from one domain to another? This should be done from your user settings - https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/ You might also need to do it from your AD, if you…

Hi @Lucas Silvera Is it worthwhile using the same Automation rule to send a custom email notification, including these details? For example, the additional rule parameters beyond "Assign Issue" might look like this... * Action: Re-fetch issue data * Action: Send email* To = Assignee * Subject = Incident {{issue.key}} has…

Hi @Austin Schaller You want to format the date in the page's title? {{now.format("dd/MM/yyyy")}} ^ This should work I do sometimes find the time converts to UTC though, so it depends on your timezone if it will have the correct date. Instead I find setting the timezone works - eg.…

Hi @Alerta - SOC - IT4US Are you using the bulk edit function? If yes, on Step 3 of 4, when choosing which field to edit, it will give you the option to unselect "Send mail for this update" (near the bottom of the list, above the Next button) - to stop notifications being sent. Ste And in Portuguese (according to Google…

Hi @Lucas Silvera This will be possible using Automation! How you do this will depend on a few things... * How do you identify the client (eg. email domain)? * How many clients do you have? * How many unique assignee scenarios are there? Ste And in Spanish (according to Google Translate)... ¡Esto será posible usando la…

Hi @Adam Lee You want to show the Initiative's name against an Epic? You'll need that custom field I'm afraid, there's no native feature to show the grand parent in a flat view - either... * Use a custom field and populate it using Automation * Use an App to visualise this data - see what works from Apps like...* Jira Misc…

Hi @Jose I'd check out these help pages as a starting point: * https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html * https://confluence.atlassian.com/automation/ ^ Automation should be able to recognise the email domain based on conditional logic - let us know if you need…

Hi @YB Can you clarify what approval app you are referring to? Ste

Hi @Alex Sramek You might be getting notifications because you're either watching the page, or watching the space - you could try to remove these to see if that helps? Easier method I find is... * Select your profile icon (top-right) > Settings * Select the Watches tab * Stop watching relevant pages/spaces If this doesn't…

Hi @Keith Vedol I don't believe so - it looks like it's a current suggestion though, vote for/follow it here: https://jira.atlassian.com/browse/AUTO-76 You can customer the sender's name though: * Go back to your Send email action * Open the "More options" menu below the Content box * Change the "From name" to whatever you…

Hi @Duc Anh Le Are you using JSM for other email domains/organizations - or just one? Question would be is there a need to add them to the Organization if it's just for internal users all in one domain? If this is the case, then from an access perspective you could... * Give all users the access role "Jira Service…

Hi @최성웅 Page Restrictions should work: https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions/ You could put all restricted pages into one page tree, and restrict the most senior parent page? Or restrict multiple pages trees if necessary! Ste And in Korean (according to Google Translate)... 페이지…

Hi @Felipe Perez-Young I'm assuming this is a Company-managed Project, as you've added a screen into the transition? If yes, you can do this using a Validator in your Workflow: * Remove the mandatory requirement from the screen * Edit the Workflow, and select the Transition * Select Validators from the pop-up * Add a…

Hi @Arihant Raj You want to create issues from a Confluence table in Jira? You should be able to... * Highlight the table * Select the option "+ Create Issue" from the pop-up which appears * For a single issue...* Populate the Project/Issue Type * Confirm the Summary/Description * Press Create * For multiple issues...*…

Hi @Spartans Quite a lot of detail here - can I clarify... * You are an Agent (or licensed user) - and can see the portal * You have unlicensed users who cannot see the portal - but the users do have Atlassian Accounts? * You have tried...* Adding the Group as a Customer (under a Project Role?) * Opening up the portal to…

Hi @angela You can assign Teams to Issues - if that's what you mean? You can see how to do this from here: https://support.atlassian.com/atlassian-account/docs/using-atlassian-teams-in-jira-projects/ Ste

Hi @清水　佑菜 You want to know the link to the Spaces icon in the App? Would the link from a web browser suffice? If not - what's the exact need here? Ste

Hi @Keith Vedol What does the rules' audit log state in relation to the third action? I tried this rule before answering and I received the custom email sent from Automation. Ste

Hi @Greg Smart Not that I know of, or can find. Is this still happening? If yes, have you tried... * Asking another Site Admin to try this? * Using a different CSV file? * From a different browser or Incognito mode? Ste

Hi @Natalia Kaczkowska Is your Trello on a free or a paid plan? According to this help page... All members of a Free Workspace are admins of the Workspace. However, Free Workspace admins are not given access to all boards in the Workspace. Individual boards must be managed by the board admins. If it's a Free instance, this…

Hi @Syed Farhan Natively within Jira - you'll need Premium or Enterprise as you mention for Asset Management - see more information here: https://www.atlassian.com/software/jira/service-management/features/asset-and-configuration-management The Marketplace also offers some options, I'd check out Apps like... * Assets and…

Hi @M_Glowacki Not that I know of. You could make a suggestion to Trello Support though, or ask them if it's an upcoming feature :) Ste

Hi @Printbag Embalagens LTDA Not that I know of - I believe you can only use your main license key on one instance at a time. Would a developer license work for you? See: https://confluence.atlassian.com/jirakb/get-a-developer-license-for-jira-server-744526918.html Ste And in Portuguese (using Google Translate)... Não que…

Hi @Kiran Negi (ADV D AA) [X] This should be possible, but might need more information... * Is SecurityHub the entire title - or are there words before/after? * Could you provide details of your current rule? A screenshot would be great As an example, here's a rule I tried which worked fine... * Trigger: Issue Created *…