Ste Wright Community Champion

Hi @Lohran Andrade It's not possible to hide "Done" Epics in TMP at the moment I'm afraid, it's a suggestion though (as you've linked above). Limiting the Epic Link field to remove "Done" Epics is only available in CMP at this time. Ste

Hi @stefan.waibel It doesn't look like it's directly available as a smart value - but, you can access some information using the API and web requests from an automation rule See an example here: https://confluence.atlassian.com/jirakb/how-to-use-jsm-customer-s-organization-information-in-automation-rules-1115679210.html Ste

Hi @amin abromand You can; according to this answer on the main article, you need to add the field as a visible field on the card layout: * Go to Settings (3-dots icon) > Configure Board * Choose Card Layout from the left-hand menu * Add Labels as a field on the card's layout on the main board Then the filter should appear…

Hi @AJ_V This is an old question; it'd be better to either create a new question, or given it's about a specific App, contact the vendor for direct assistance. If this is about BigPicture, you can see contact options on their Marketplace support tab. Ste

Have you tried contacting Atlassian Support as recommended above? Ste

Contact Trello Support for assistance if this is still an issue: https://trello.com/contact Ste

Variables are specific to just the rule itself - and effectively recreate each time the rule is run, so there's no duplicates. Ste

How have you setup the field / link? A screenshot could be beneficial here. Ste

Hi @jrm Sub-tasks are available on Projects regardless if they're Kanban or Scrum. What type of Project is it? Is it a Work Management or Software Project? And is it Team-managed or Company-managed? Ste

Hi @Chandran Subramani Sounds like an internal issue - contact your internal IT Support team for help (or whoever is your Jira/Confluence/Atlassian Admin). Ste

Hi @Altitude Gallery You could try cancelling and then adding the Standard plan, and reopening the Boards. As stated on the page above: If you decided to downgrade to the free plan, you'll see a list of the 10 most active Workspace boards that will remain open, and any other boards will be closed but not deleted. But I…

No worries :) If this helped answer you query, could you accept it? This helps others know it can help them too! Ste

Hi @Vikas Thorat Can I clarify - you've tried to login to your JSM instance (eg. sapglobone.atlassian.net) using your Atlassian account, and it states you don't have access? Could you check you're logging in with the correct Atlassian account (if you have more than one), on the correct URL? If yes, what error message do…

Hi @Lana Kelly You can't show Epics on Team-managed boards I'm afraid; they're just used for grouping, filters, and in the Epic panel (if you have the Backlog activated). There is a feature request for this though, vote for/watch JRACLOUD-80355 Otherwise, use a Company-managed Project to have Epics on the board as a…

Hi @Jo Can you detail the condition you're using here to identify the creator and the CC'd users? Is the issue that Request Participants isn't edited - or that the rule doesn't trigger for this ELSE-IF? What does the audit log say against the action which isn't working? Ste

Hi @Bradley I don't think it is, and it's not a suggestion I've seen before - but you could raise one here: https://jira.atlassian.com/secure/Dashboard.jspa To be honest though, given Issue Collectors are older functionality, I think it'd be better to either... * If this is JSM, embed a widget on a web page…

Hi @Ella Thilaganathan I think this would be difficult - as how would Confluence track a specific user who is not logged in? If your site is public (i.e anonymous access is active), I don't think you'd be able to track users who don't login also. Have you considered using the guests feature instead, and seeing if this can…

Hi @Priska Aprilia It looks like a new feature which is still rolling out - I assume it's the feature "View key information when you hover over links" mentioned on this page, so might be available on one of your instances, but have not been released on others. From what I can see, it was first mentioned ~ August 2023. If…

Hi @Elodie BOUTANT I assume you mean Sections in JSM Forms? These are useful to break up your Forms' fields - but are most useful for conditionally shown fields - eg. * Field 1 has the options Yes and No * If Field 1 = No, Section 1 could show Fields 2 and 3 * If Field 1 = Yes, these Fields could be hidden The Section…

Hi @Dalton Barham Where are you pulling these reports from? Is it all from the issue search page (where you can customise the columns/fields to show) or is it from other places also? Ste

Hi @Giovanni Caro Zerega This shouldn't be happening - can I confirm if... * Are the comments being added from within your Agent view? * Are these comments a customer reply or an internal note? They need to be a customer reply (white), rather than an internal note (yellow) * Are the comments visible on the portal view? *…

Hi @UGE - Laryssa Souza I'd check if the user already has an account which you've deactivated first - go to your user admin settings, and look if the user's account exists. If it does, ensure it's not deactivated and/or suspended. Ste And in Portuguese (according to Google Translate)... Gostaria primeiro de verificar se o…

Hi @Lisa DellaPorta I assume you've managed to reproduce it beyond the original report? If yes, I'd add a comment to that bug to clarify it's happening again, or raise a new bug :) Ste

There's an AMA for this coming up November 2nd I just saw on Community :) - https://community.atlassian.com/t5/Jira-questions/On-Nov-1st-ask-me-anything-AMA-Jira-s-new-Command-Palette-with/qaq-p/2496683 Ste

Hi @Inna S Related work is to allow you to add the release to a JWM calendar, or a Confluence page, web link, etc. Not sure when this one was rolled out I'm afraid. The section names, rich text, etc is relatively new though - first announced on this blog:…

Hi @Merlijn Schreuder You can find this information on this help page: https://confluence.atlassian.com/enterprise/upgrading-server-apps-when-you-migrate-to-data-center-998660310.html When to upgrade your apps We recommend upgrading your app license before you upgrade your host product license. This minimizes the risk of…

Hi @Adam Dzierzko Can you provide a screenshot of the sprint report and the different sections, for reference? From the above it looks like... * The issue was added to Sprint 5 * Then, it was transitioned to Done Or, if that's in reverse order - it was moved to Done and added to the Sprint at the same time. Ste

Hi @David Seeber This is a new setting, so you might not find everyone has tried this yet. I'd envisage though a mix will be acceptable. It does offer these settings though when you modify your customer authentication settings: * Disable SSO * Test SSO * Enable SSO ^ I'd use (2) and test with a test portal-only customer…

Hi @Chandran Subramani Not sure what you mean by E4 Approval - can you expand on this? Is this an internal field or process specific to your company? If yes - I'd contact your internal Jira Admin, which might be your IT Team or Support Team - as this is Atlassian's public forum and we won't know what this is! Ste

Hi @THƠ NGUYỄN VĂN Not that I know of - I know you can add emojis to field names, if that helps? Be careful though, it makes them harder to search as the text alone is no longer the field's name. You could try making a suggestion for this though from here: https://jira.atlassian.com/secure/Dashboard.jspa Ste