Ste Wright Community Champion

Hi @Leonardo Zevallos Guzman Time to complete can vary (depending on how complex the rule is), but it can be often 5-10 seconds. Great to hear it works though! If this answer did help you resolve your query, could you accept it? :) Ste

Hi @Matthias Jeß Where in the email response is the external reference visual? Ste

Hi @Robbie Lee (US - ADVS) Assuming it's still possible to activate the legacy editor, I've let Atlassian know of this request :) Ste

Hi @Matt Herold Is this an export as the result of an issue search? If yes, I would first check the Resolution field is being set on issues which are in "done" statuses (this is what activates the Resolved field) - are Resolutions present? Ste

Hi @Lais Ferreira Andrade Free instance's deactivate after an inactive period of 120 days. You can try to get it reactivated via Atlassian Support - https://support.atlassian.com/ However, there's also a point at which the Free site is also deleted, which would make the data unrecoverable. See timeframes on the linked…

Hi @Leonardo Zevallos Guzman In either scenario, what does the audit log state? Ste

Hi @Kit Friend You can whitelist specific approved domains using the user access settings - see this help page Or is it more complex than that with sub-domains, eg. * @test.com is the main domain * @test-yellow.com should be whitelisted * @test-blue.com should not --- If yes, I'd probably look at user provisioning as a…

Hi @David Co Have you tried to contact Opsgenie Support, as the error message suggests? Ste

Hi @Sowjanya Mupparaju What tool are the other teams using? Ste

Hi @Leonardo Zevallos Guzman I'd give the opposite direction a try (destination issue), and see if that works - the rule would look like this: * Trigger: Issue Linked* Link Type = Cloners * Branch: Related Issues* Type = Destination Issue* Branch-Action: Edit Issue* Field = Field Here* Value = COPY FROM* Issue to copy from…

Hi @Martynas Do you mean on the Calendar view in a Work Management Project? If yes, this isn't possible I'm afraid - the calendar works off the due date field only at this stage. You can... * Create a suggestion to make the calendar more customisable here: https://jira.atlassian.com/secure/Dashboard.jspa * Look for an App…

Hi @Leonardo Zevallos Guzman Click on the box "Copy Source Type from Current Incident" A pop-up will appear, and you want to choose to copy the data from the Destination Incident. Ste

Hi @Kelly Dunn You can't do this using default values in Request Types; adding the field into the type will automatically add it back to the screen. However, it should work via Automation - Remove Field: * Open your Project Settings * Select Screens from the left-hand menu * Click on the relevant Screen, based on…

Hi @Leonardo Zevallos Guzman The rule would look something like this in that scenario: * Trigger: Issue Linked* Link Type = Cloners * Action: Edit Issue* Field = Field Here* Value = COPY FROM* Issue to copy from = Destination Issue * Field to copy from = Field Here --- A few notes on this rule: * The trigger Issue…

Hi @STX You can't hide that option as far as I know - but you can limit what options users have to invite others. You'll need to be an Org Admin to change these settings. * If it is allowing a user to add/invite users from Google, Slack, etc - to deactivate this...* Go to https://admin.atlassian.com/ * Select Settings from…

Hi @Leonardo Zevallos Guzman This is possible using Automation - can I confirm though, is the rule... * When escalated, clone the Issue from Project A to B, or... * When escalated, an Issue Link is added (linking two issues from A/B)* If yes, what is the link type and what are the inward/outward descriptions? This…

Hi @Riley Sullivan This should work: {{issue.watchers.emailAddress.remove(initiator.emailAddress)}} Ste

Hi @Tonka Morris Is this happening with all attachments, or just these ones? Try some other file types, and also some smaller attachments to see if any of those work. --- It might be that there's a file size limit on your instance - to check this, you'll need to be a Product Admin, and then... * Go to Settings (cog icon in…

Hi @jack I'd contact Atlassian Support about the Former User issue; to get their direct view on whether this is expected behaviour. Let us know what they say! --- For Page History, I'm not sure what you mean by Authorised By - can you clarify how this user would be populated? However, customisations for the Page History is…

Hi @xnekv03 The limit is 50 webhooks per repository, as confirmed on this help page. You could try contacting Atlassian Support to check what your options are? Ste

Hi @Tiago Almeida This isn't possible natively at this stage; to view Jira data, a user requires a license. You'll need an App to do this - for example... * Dashboard Hub for Jira - https://marketplace.atlassian.com/apps/1223898/dashboard-hub-for-jira-reports-charts?tab=overview&hosting=cloud * Custom Charts for Jira…

Hi @Maxime I'd consider whether you are part of every team - I'm not saying you're not, but there's a difference between... * Working on issues as an engineer, and... * Requesting work to be done by a creative team But, I don't know the specifics of course - I'm just making assumptions to help guide what teams you should…

Hi @jack I'm not sure you can natively - it's showing you all the users who have modified this page historically. Assuming you have Atlassian Access, you could try deleting the user's account and seeing if this is acceptable? There's a help page on how it should look,…

Hi @Jimmy Long For rule 1, I'm understanding the logic is... * If an issue has been in the status "Waiting Response from Reporter" for N amount of time... * Email the Reporter ...is this correct? For rule 2, I'm not sure on the logic - is it... * When an issue is created, a date field is set automatically * 2 weeks prior…

Hi @Maxime This is a hard question to answer - as the impact will be based on what type of issues you're creating, and how your teams work. For example... * Are you working as part of all teams? If yes, are these issues not valuable to them? * Are you creating issues on behalf of others? If yes, could you encourage them to…

Hi @Zeerak Khurshid Strange! I'd ask Atlassian Support about this one. They should be able to confirm the issue. If it is a bug, you could then raise it as one :) Ste

Hi @Scott Wright Check out this page: https://support.atlassian.com/opsgenie/docs/opsgenie-edge-connector-installation-packs/ Does this have what you need? Ste

Hi @Steve Fitzgerald I'd check out this help page as a starting point: https://confluence.atlassian.com/jirakb/unknown-fields-set-during-create-they-may-be-unavailable-for-the-project-type-error-on-create-issue-or-edit-issue-action-in-automation-rule-1116275263.html It's possible the field isn't on the "Create Issue"…

Hi @Dave Miller It's not possible to customise the card at this stage; you could suggest this though via https://jira.atlassian.com/secure/Dashboard.jspa You can also see what's coming up in the near term on this post; perhaps also worth mentioning this feedback there? Or, you can also give your feedback directly from the…

Hi @BenWade I'm not sure there is JQL which will solve this issue - JQL searches for issues and provides them as a list, rather than finding specific historic issue parameters. The suggestion I've provided is probably the simplest one. Otherwise you could try sending a web request to the API to recall the historic…