Ste Wright Community Champion

Hi @Mario Quercia Just in case it wasn't clear above, the Related Issues type for each Branch needs to be set to Parent, so the Branch is actioned against the Initiative and not the Epic(s). I've included that above so it's clearer! Ste

Hi @Kay Bickell As it's intermittent, it might be difficult to replicate this. I'd suggest contacting Atlassian Support in this instance, and seeking their help to resolve this! Let us know what the outcome is :) Ste

Hi @Mikhail Neverov A few different errors there; quite a few are specific to your instance and will likely need specific investigation to resolve - Atlassian Support is probably your best option there. In general though, check out this help page to see what is and is not moved via Cloud-to-Cloud migrations. If you are…

Hi @Mirela Todorova You're on the Field Configuration Scheme page, rather than Field Configuration. If you click on the hyperlinked Field Config (i.e Copy of [FMP] Default Field Configuration) you should see the search box just above the Name column. Here's another way you can get there: * Go to Settings (cog icon…

Hi @Tara Bell This appears to be the standard behaviour; if they do not have edit access, the fields are not shown unless they're populated with something. You could mitigate some of these issues... * For Number fields, default them to 0 * For Select List fields, add an option "None" and set it as default * ...etc ...but…

Hi @Neta Knyazhansky Caspy You need to hover over the Edit hyperlink alongside each option, which is in the Actions column. I've edited my previous response to clarify this! I'm also assuming this is a shared global custom field - if it's a Team-managed field, you'd need to likely use the API to find the Option IDs.…

Hi @BenWade That's what the "Developer" field in my original answer is suggesting - you could set it to be the "Developer", but only if that field was previously populated during the In Progress/Development transition. Ste

Just for extra evidence, I found a post from 2020 from an Atlassian team member which confirms it is project-specific - see: https://community.atlassian.com/t5/Jira-Software-questions/Getting-a-JQL-from-another-project-in-automation/qaq-p/1459658#M95623 Ste

Hi @BenWade Are you the only Admin? Or one of many? This message usually means that an Admin has setup Atlassian Access, and claimed your accounts (based on your email domain). Each Admin with sufficient permissions could have done this. You can learn more about managed accounts…

Hi @BenWade This can be done, but you likely need another custom field to store the user who worked on it during Development/In Progress to refer back to. In summary, this would involve... * Creating a User Picker (single user) - eg. Developer * Using an Automation Rule to populate "Developer" when an issue transitions to…

Hi @Karina Medinski At present, a user would need the permission "Administer Projects" to create new versions. There's no separate permission for this. There is a feature request though you can vote for - check out: JRACLOUD-34015 Ste

Hi @Austin Mierow Do you mean you can't locate the Board? It should be the option directly below Backlog on the left-hand menu - Kanban Board --- Or, do you mean you can't drag items onto the Board from the Backlog? If yes, there should be a section at the top of your Backlog which is sectioned off from the wider list -…

Hi @Haddon Fisher That's not a new parameter as far as I know - when using a single Project rule, it's limited to the scope of the rule. To achieve what you're looking for, you'd need to use a multi-project/global rule. Ste

Hi @BI I've give this a go: https://confluence.atlassian.com/jirakb/how-to-restrict-jira-service-management-customer-to-comment-once-the-ticket-is-closed-1116289104.html Ste

Hi @Marco van der Slikke You can't natively - this option copies the Project, but it doesn't create a new Board (which would also need a new Filter, etc). You can either... * Train users to create their own boards - given all users have access to create them * Clone an existing board post-Project creation, and modify the…

Hi @Janice Savage It might be as a result of the new Board experience. You can still get the ID from issue search though: * Go to Filters > View All Issues * Ensure you're on the JQL view * Search for Sprint = "... * Start to enter the name of your Sprint then select it from the list When selected, the Sprint should change…

Hi @Karen Ó Pétursdóttir Is this an App from the Marketplace? If yes, unfortunately you cannot install new Apps on Server instances due to the end-of-life journey Server is on. You'll need to upgrade to DC first, then install it. Ste

Hi @Mario Quercia There's a few different variations here: * All Epics are in Done * All Epics are in Canceled * Epics are in a mix of Done and Canceled * Some Epics are not in either Status You'll need to decide how to treat (3) - for the below example, I've assumed if at least one Epic is "Done", then the Initiative…

Hi @Sebastian Costas Not natively - but why would you need this, when the Statuses are represented by columns on the board? If there's more than one Status per column - couldn't you just split them into their own columns? Ste

Hi @Mirela Todorova Yes you can do this. You need to modify the Field Configuration to make it rich text - to do this: * Go to your Project's Settings * Select Issues > Fields from the left-hand menu * In the top-right corner, select Actions > Edit Fields * Search for your field using the search box * Next, on the…

Hi @Mario Quercia This should work, at a simple level (i.e one Epic is transitioned): * Trigger: Issue Transitioned* To Status = In Progress * Condition: Issue Fields Condition* Field = Issue Type * Condition = equals * Value = Epic * Branch: Related Issues * Type = Parent* Branch-Action: Transition Issue* Destination…

Hi @Myleen Van Es There's two methods of doing this I can think of: * IF/ELSE: Use IF/ELSE conditions to check the day of the week, and assign it accordingly * Lookup Table: Set the day of the week into a custom short-text field, then use that in a Lookup Table to set the assignee ^ A few questions to confirm the best…

It's a suggestion - check out: JRACLOUD-59371 There's also a couple of workarounds on there which might work for you? Workaround There are a few workarounds here: * First is to use Webhooks, Then you can audit all the changes you need to even select some of them. * Second is to go to the instance home page…

You'll need to rectify the issue with your internet connection. Perhaps reset it? Ste

Hi @manog, @Sven It was an incident Atlassian have resolved - check out: https://jira-software.status.atlassian.com/ Is it still happening for you? Or is it now working as expected? Ste 

Hi @Muhammad Wajahat As a simple first step - have you tried a different internet connection, to see if this is the issue? Ste

Hi @Gabriel Santos It might have been deleted - most Apps don't recover previously deleted issues, they stop it from being an issue in future by storing the information as they're deleted. If its been deleted, it's permanently gone and will need to be recreated. I'd also recommend restricting access to the "delete"…

Hi @Marco van der Slikke It will feel simpler over time, but you need to ensure you... * Complete the initial setup. I'd recommend setting up a Template Project, it keeps the "official" default setup contained * Direct Admins to use the shared settings option each time That's a level of change you might have to manage with…

Hi @shivani shirguppi Not natively; Automation is the native feature for this type of requirement. Why can't you use Automation? --- You'll need an App to do this outside of Automation - such as: * Scripting Apps, such as...* Scriptrunner * Power Scripts * Workflow Apps, which allow you to create issues as a post function,…

Hi @Marco van der Slikke I assume this is for a Company-managed Project? You can "copy" configuration from an existing Project, which includes your Workflow. You could even create a "template Project" with the desired Workflow Scheme, alongside Issue Types, Screens, etc, that will be the blueprint for new Projects? To copy…