Ste Wright Community Champion

Hi @Chelsea Howe Trello pricing is listed here: https://trello.com/pricing You can also view an estimate from within your Trello instance: * Go to Trello's homepage * If needed, on the left-hand side, open the settings options next to your Workspace ("v" icon) * Select Settings * Next, on the left-hand side…

Hi @Jeff Campbell Is this on Server/DC or Cloud? And are you adding the Form using a Marketplace App? A screenshot would be beneficial here :) Ste

Hi @Charles-Antoine Leclair Answers below! --- How to transfer the ownership of the workspace from one person to another? * You can add new Workspace Admins to a Workspace, if needed - to do this, see these instructions: https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/ * On Free…

Hi @Dana Lee You might be able to delete your Atlassian account, and once you're outside the 14 day grace period, change the email of the first user to the email from the deleted user However, I think it would be better to either... * Follow the instructions on this page…

Hi @Jamaine This question is probably best asked to Atlassian directly. Contact them here: https://support.atlassian.com/contact/ Ste

Hi @DarkSideMilk Is this at Space or Instance level? I did add to the stylesheet, then remove it again (i.e go back to a blank edit box). The first time I tried to remove it, it stayed visible on the view screen - but editing and re-saving removed it. Second time it removed it immediately. Ste

Hi @Robert Stubbs Can you clarify what you mean by a PDF linked to another page? How are these visible on the other page? Ste

Hi @kate reeder Is this the App you're referring to? - Rich Filters for Jira Dashboards If yes, I'd try contacting the vendor, to see if they can assist with this directly. Their contact details are on the right-hand side of their Marketplace listing's support tab (link above). Ste

Is your browser set to dark mode? Ste

Hi @Tom Daniels Trello itself does have a support team - https://trello.com/contact#/ - or you can find lots of information on Trello's help site: https://support.atlassian.com/trello/resources/ You can of course post questions here on the Community; there's lots of awesome Trello users on here who would be happy to help…

Let us know how it goes :) For anyone else who finds this in future, to set to match browser... * Select your profile icon (circle icon in top-right) * From the list, select Theme * Select Match browser from the pop-out menu Ste

Hi @Gemma Reverter Not sure if this is available natively; are you sure you weren't using an App - for example one of these from this list? Ste

Hi @Anushka Weerasooriya Not at this time, as far as I know. Atlas is designed to sit on top of Jira (or standalone). Ste

Hi @Garvit Goel Is your browser set to dark mode? Could you set Trello to match your browser, instead of just choosing dark mode? Ste

Hi @Brian Henry Can I clarify the need here? You want to show customers the agents view, but not show the internal comments? I don't think you can do this; wouldn't it be easier to just show the customer their "customer view" instead? Ste

Hi @Dhaval Khairnar Can you clarify what you mean by Presenter mode? Do you mean like in Confluence? If yes, I don't believe so - what would you want to change for it to be presentable? Ste

Hi @Randy Estes A few simple checks; does this happen on... * Other browsers? Such as Firefox, Chrome, etc * Incognito mode? * Other devices? Sometimes, browser extensions can block certain features or limit things from saving. Ste

Hi @Nguyen Quynh Mai A few simple checks; does this happen on... * Other browsers? Such as Firefox, Chrome, etc * Incognito mode? * Other devices? Sometimes, browser extensions can block certain features. Ste

Welcome TP080155@mail.apu.edu.my It's great to have you here! Hope you enjoy the Community and can share your knowledge and experiences! Ste

Hi @Amanda Rodriguez These help pages are also useful for this topic: * https://support.atlassian.com/jira-service-management-cloud/docs/restrict-access-to-knowledge-base-articles/ * https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/ Ste

Hi @Nihar Sharma You need to activate those fields, to allow them to be selected. To do this, you'll need to be a Jira Product Admin, and then... * Go to your Help Portal * Open up the Requests list * On the the right-hand side, select Customize * Select additional fields which can be shown in the request list, then…

Hi @George Abdo Possibly? You only need a service type and tier to create them. But I think it might become more complex once you get into fields like "Responders'" Would Asset Management be a possible alternative, and build out the services in there?…

Hi @Rieter Essential I can see your point, but it's not how it works as of now. I'd at least try to get to a Group per directory, if this is simpler. Otherwise it might require manual setting. Ste

Hi @Tom Daniels I've removed your email address; this is a public forum, so best not to include your personal data! --- For help with Atlassian products, I'd contact an Atlassian Partner in your location and see if they can assist You can view partners here: https://partnerdirectory.atlassian.com/ You can filter for both…

Hi @BenWade The rule is single direction at present, which is likely why the error appeared - i.e comments in A (BI) will copy to B (COMEX), but not the other way around - so COMEX-123 does not meet the conditional criteria. --- You could possibly get this into one rule, using additional IF/ELSE statements - something…

Hi @Lance Waldrop These Workflows are generated and then added to the "Workflows" list once you create a Project which uses one for the first time. They aren't there by default otherwise there would be a long list in every new instance. So you could... * Create a whole range of Projects, using different Templates * Delete…

Thanks for coming back to let us know :) Ste

Awesome! Let us know how you get on, and if you need any further help, we'd be happy to help :) Ste

Hi @Nodar Vardiashvili What's the specific outcome you're looking for here? What will the custom field do (i.e why does it need the information)? Patrick's answer is a good solution, but it feels like you have a specific need here and it isn't quite clear. Ste

Hi @John This should work. What field are you trying to copy? And is it a custom field? --- Something to ensure is the smart value for the field is the correct casing/spelling - smart values are case sensitive. Or, you can use the custom field ID to make it an absolute - eg. * Field is called "Test Short Text", ID is…