Ste Wright Community Champion

Hi @[deleted] If you have a paid Standard/Premium plan, you can cancel your subscription using these instructions: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ For Enterprise, you'll need to contact your Advocate, or contract Trello Support: https://trello.com/contact#/ --- If you mean…

Hi @A A Ron Geister _Trundl_ Try this smart value: {{issue.Account.value}} Or this, for the parent potentially... {{issue.parent.Account.value}} Note: I haven't tried these, found it mentioned in this answer from a Tempo team member. Ste

You could also try the Partner Directory for ongoing support; you can filter for partners in your area and those who have skills with Trello :) Ste

Hi @Olatunde Jimoh You'll need to use Automation for this - for example: * Trigger: Issue created * Action: Edit issue* Field = Reporter* Value = <user here> You could also add a Condition if needed - for example, if this is only relevant to a specific issue type. Ste

Hi @Pepe Juan You could deactivate the user's account - which would stop the user from counting towards your license fee. See the difference between deactivating and deletion on this help page. In terms of GDPR compliance - that's something you'll need to clarify for your business. But I'd check out options in relation to…

Hi @Colby Cliffe Where are the subsidiaries being kept? Are you able to use organizations for this, or is that already in use? Or, perhaps consider using customer detail fields? Ste

Hi @Mike Cavalieri Is this on the list view? If yes, this help page details what you can add. Add custom fields to your list You can currently add the following custom fields to your list: * Short text * Paragraph * Labels * Number * Checkbox * Date picker * Date time picker * Single select * Select List (multiple choices)…

Hi @Edimara Just to clarify, the numeric value "jumps" from... * 6,075, to... * 52,022,070 So there's >50mil issues been created via CSV? Are you sure those aren't two separate Project Keys? (eg. ABC-6075, and DEF-52022070) If not, what's the search (JQL) parameters you used to get this list? Is ORDER BY in key order? Or…

Hi @Andrew McGrory Trudy's answer is correct, there's no native way of doing this without an App, or additional metadata. But why would you want to do this? --- You're going to lose visibility of what bugs have been found, how many were fixed, what versions they impacted, etc. You'd be better to create a separate Story to…

Hi @Lynn Wedin When you state map it to the Story points field, what do you mean? Where are you completing this mapping? Ste

Hi @Somenath Roy There's too little information to say here - really, you need someone to do a level of discovery into what is needed to achieve a successful migration. I'd consider contacting an Atlassian Solutions Partner as a good first step, who can help guide you through this process. Check out options in your area…

Hi @victor_kuzmychov This should work (assuming the string is in a text field): * Trigger: <trigger here> * Action: Create variable* Name = textToDate * {{issue.customfield_10123.toDate("dd-MM-yyyy")}} * Action: Edit issue* Field = Due Date* Value = {{textToDate}} You'll need to... * Add an appropriate trigger * Update the…

Hi @Wanda Crespo Polanco You certainly can develop this kind of App! I would probably do some market research first though, check what might already exist in this space on the Marketplace. In terms of building an App - check out these help pages as good starting points: *…

Ask the existing Workspace Admins to make you an Admin. In terms of finding who is using Trello, I'd probably start from your Managed Accounts section in https://admin.atlassian.com/ - to see who is using the platform or has done in the past. Ste

Hi @Leon Raskin Based on your screenshot, I'm pretty confident you're on Jira Server or DC, using a Kanban Board. In this case, you should be able to modify the filter to ensure the issues show on the board. Perhaps as some first steps... * Check the issues aren't in a Backlog view (it'll be an option on the left-hand…

Hi @Patrik Hoglund You need to do it from within Trello itself. You'll need to be a Workspace Admin, and then... * Go to Trello home * If not open, open the settings options for your Workspace (using the "v" icon) * Select Members You can see in here members, guests and pending invitations - all of these are included in…

Keen to find out now - let us know if Support provides something! Ste

Hi @François Sumi For Standard/Premium, the upgrade is applied to the Workspace - so the limit is 1 Workspace IE if you have 2 Workspaces, you'd need to pay twice. --- Only Enterprise has the ability to have multiple Workspaces in one subscription. Ste

Hi @EKCS JIRA I've removed your email address, and the image showing your email address, from your question. This is a public forum, so it's best to not print your personal information on the question! I have replaced the image with the text on the error, but feel free to re-post the image with your email address blurred…

Hi @Ric Cruz It sounds like you have gotten the first half to work, but the second half is not. Could you provide us the current rule(s) you've built (screenshots would be great), so we can help advise? Ste

Hi @Nick These errors can sometimes occur due to browser extensions. Have you tried... * Using Incognito mode? * Using a different browser - eg. if using Chrome, try Firefox? * Using a different device? Ste

Is the issue you created one of the 2 issue types I mentioned? Ste

Hi @Peter Kabaluk I don't believe this is possible in Trello; permissions are at a board-level, rather than a card-level. You can do this with multiple boards potentially, and automation to split them up - for example... * Boss X and Supervisor Y have a board they can see, where cards are raised * Each user has a board…

Hi @Fabian Schönenborn Not at this stage; bear in mind also that a user can be in multiple teams - it's not an absolute like a user picker field. Ste

Hi @Zhou, Feng I believe this filter is based on the Assignee field being populated for at least one issue under the Board's filter, or within the Project (for Team-managed) So you could... * View the Board's filter (CMP), or Project's issue list (TMP) * Locate any issues (including Done issues) that user is assigned to *…

Hi @Dirk Ronsmans I found this feature request - JSWCLOUD-20427 - which lists a table of what the bell includes - which might be useful? Ste

Hi @PF This isn't natively available - but Apps will enable you to do this - either... * Scripting Apps, like Scriptrunner, or Power Scripts, or... * Form Apps, like ProForma, ProForma (Lite), or Extension for Jira Service Management Ste

Hi @shivani shirguppi What happens when an issue is created with this SLA? And do the issues raised match the JQL you've entered - i.e a Net New page or Update Existing page? As only these issue types have a target, all other issues are currently listed as "no target" on the second screenshot so would be NULL. Ste

Hi @Laura Vallejo Is this a Company-managed or Team-managed Project? --- If Company-managed, Screen tabs should work in JWM and JSW Projects, as they both use the same Screen design system. You should be able to manage Screens including tabs in Admin Settings, via Settings > Issues > Screens. --- If it's Team-managed, tabs…

Hi @Sarah Isaacs Does this happen for all users, or just yourself? Have you tried logging in and out to refresh your session? I'd raise with support though now, just so it's in their queue - contact them here: https://support.atlassian.com/contact/#/ Ste