Ste Wright Community Champion

Hi @Ron Sanderson I removed your cell phone number from the question; this is a public forum, so it is best to not include your personal details :) --- This sounds feasible - single-board guests are free - see this help page: Guest types and cost While all guests are free on free Workspace boards, guests on Premium and…

Hi @Won KIM I removed your email address from the question; this is a public forum, and it's best to not include your personal details :) --- You'll need at least one paid user on Standard/Premium, which does offer unlimited boards in one Workspace. Assuming each other user only needs access to one board, you could... *…

Hi @Muhammad Ali Khan The Assignee field will only accept single users. If you want to "assign" a ticket to a team - you can either... * If this is an actual Group, add a custom Group Picker field, and assign your Group to it * Create each group as a Team, and assign this to the appropriate field * Pick another custom…

Hi @Muhammad Ali Khan Natively, I would check out... * Service Reports (default/custom) - https://support.atlassian.com/jira-service-management-cloud/docs/discover-new-trends-with-service-project-reports/ * Dashboards; you could create gadgets per agent, to show number of resolved tickets, in progress tickets, etc…

Hi @Muhammad Ali Khan Do you mean on the CSAT surveys? This isn't possible as far as I know, at least beyond what is mentioned for reporting on this page: https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-track-customer-feedback-trends/ --- Where would you like the support team to be presented? And…

Hi @Garvit Goel I agree with @Rasmus Wulff Jensen on this one - try a different browser and see if this remains an issue. I did a quick search and found mention of Brave "forgetting" dark mode on other websites, or not setting it correctly. Ste

You could reach out to Atlassian Support - you can contact them here: https://support.atlassian.com/contact/#/ Perhaps a screenshot though could also help us, as @John Funk has suggested :) Ste

Strange - it shouldn't do that. Have you tried... * Clearing your cache/cookies? * A different browser, or incognito mode? * A different device ...just in case this is related to one of those? Ste

Hi @Muhammad Ali Khan You can add dynamic parameters to queues (filters) - so that they show results specific to the user who is logged in. For example, you could add.... assignee = currentUser() ...to each unique query, and avoid the need for 300 separate queues :) --- Expanding on another answer, another option is to use…

Hi @Sahil Suhag The Queues are queries, so I assume you've created queries based on request channel type for some of these like help center (portal), email, etc? To automate this, you'll need a custom field to house channel data, and to populate it using an Automation rule - see how to on this help…

Hi @Kostas Vanos When you say you try to access Work Management, where are you accessing it from? Is this just from your browser's URL bar? Could it be your JSM instance is the "default" location it points to? Or are you saying Work Management features are unavailable to you? Ste

Hi Solis, Jeannie @ Global D&T I've removed your personal details - this is a public forum, so best not to post them on your question! Trello doesn't have a phone number, although there is a support portal where you can raise queries - https://trello.com/contact#/ --- Or, feel free to ask the questions here, and we can try…

Hi @Guilherme Rodrigues With 96 users, you will need a paid plan to continue to use Trello. How much this will cost will depend on the split between workspace members, multi-board guests, and single-board guests. This is because single-board guests are free, whilst multi-board are billable. See more information on this…

Hi @Mariano Timelines aren't available in JSM, but if you have Jira Software, you could create a Company-managed Board, activate the timeline, and see if this works with your JSM data? To do this... * Click on the search bar in the top-right * Near the bottom, click the button Boards * Next, select Create board * Choose a…

Hi @Ray Avila Based on this answer, it appears each sub-domain needs to be claimed separately - so it should be possible to have them on separate Access accounts. Ste

Hi @Rick Ranck I assume you're following these instructions? If yes, this can add details to existing customers, but not import new ones: You can import your customers' details from a CSV file. This will import values into fields that already exist but it will not add new fields or import new customers or organizations.…

Hi @Alex Mann If the field is not available to select, I would assume it's not available. It's not something I've tried at this point though. This page does detail how to select custom fields though... Only standard Jira fields are shown. Custom fields can also be used by typing the text field name into the select field.…

Hi @Mark B Wager Strange! I also see this behaviour when I tried. I'd report this one to Atlassian, via https://support.atlassian.com/contact/#/ Let us know what they say :) Ste

Hi @Kelly Vu Yes. If you have more than 10 collaborators in Trello (including members, guests and pending invitations), and want to continue having >10 (i.e 15 for you), you will need a paid plan. Trello's licensing is separate to Jira and Confluence; it's not included with your Jira/Confluence license. Ste

Hi @Thomas.Stacey I assume this is an internal service desk, is that correct? I would suggest doing this: * Use Atlassian Access to give every user in your org an Atlassian account * Give each new user only the "Customer" role (so they don't consume a license by default) * Limit access to your help portal to internal…

Hi @Frank Aceto Sure - users which are customers (who do not require a license) can approve requests. You could... * Use Automation to set the Approver(s) * Notify the Approver(s), either via Customer Notifications or Automation ...then, the managers could be provided a web link to the ticket on the portal, where they can…

Hi @Ashton You want to build a custom gadget? Or find a method of getting this data into a dashboard? You might be able to add this data to an issue's metadata using Automation? For example... * Create a number custom field, and count up if additional Assignees are added? * Create a multi-user picker custom field, and add…

Hi @Kuppu Raj I'm not sure you can do this, but I'd contact the vendor to make sure - you can see their contact details on this page: https://marketplace.atlassian.com/apps/1014681/zephyr-squad-test-management-for-jira?hosting=datacenter&tab=support Ste

Hi @Kevin Reinoso This is a public forum, so I've removed your email address. It's best to not post your personal details! Some good troubleshooting options can be found here: https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails/ Or if these don't work, try contacting Trello…

Hi @L M Has the Admin left your business? Could you reactivate their email address and login to remove the domain from the other Organization? If still an issue, I'd recommend contacting Atlassian Support for more assistance - you can do that from here: https://support.atlassian.com/contact/#/ Ste

Hi @Ubaid E Is this available in Cloud? I thought this was related to these suggestions - JSDCLOUD-3308 / JSDSERVER-3308 Unless you mean via profile visibility settings? --- You could also try these instructions. I know these are for Cloud, but worth double-checking in DC. Ste

Hi @Sandra Arday Could these instructions help with this need? - https://doc.elements-apps.com/copy-and-sync-jira-cloud/how-to/trigger-recipes-with-automation Ste

Hi @Alina Dushevina Not sure exactly what you're referring to here - but you could contact the vendor directly and ask for their assistance? See their contact details here: https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm?tab=support&hosting=cloud Ste

Hi @Marcel Valeriano Cloud's available JQL features are listed here: https://docs.getxray.app/display/ON/Cloud+Enhanced+querying+with+JQL I'm not sure on how to get this information in Cloud, but I'd suggest contacting the vendor directly and asking them. You can see their contact details on this…

Hi @Joshua Friling I'd assume if the alias email is added as a request participant, then the user can email from either address, and the comments will still be added to the one ticket. Is this an option for you? --- You might also want to vote for/watch this feature request - ID-6403 Ste