Ste Wright Community Champion

Hi @Tom Hopes You should be able to do this - I'd try this... * Start counting = Comment: By Customer * Finish counting = Comment: By Customer ...however, you might find this creates a loop which does not stop. I'd try it out and see what happens. --- An alternative to an SLA might be to use Automation - for example... *…

Hi @Bastien Delourmel _FMX_ What does the wider rule look like? This might help clarify the best way to do this. Ste

Hi @Luis Andino Rodriguez Is this just on the first response (i.e after the ticket is created from an email), or for every response? Ste

Hi @Holly Schomann This isn't possible at this stage. You could make a feature request though? You can do that from here: https://jira.atlassian.com/secure/Dashboard.jspa Ste

Hi @Alyssa Benson Just to confirm, you want to... * Have a Project per client, with restricted access * To link issues in these Projects to a central, internal Project (DevOps) * Have these linked issues visible to client users ...is that correct? --- I assume the client users would not have direct access into DevOps? If…

Hi @Trello GSP The changes being implemented on April 8th will limit Free plans to 10 collaborators - which includes members, guests, and pending invitations. If you need over 10 collaborators, you will need a paid plan. However, on a paid plan single-board guests will remain free - this could be an alternative to…

Hi @Rob Lofthouse Is this the only email address you have linked to a Trello account? If not, I'd try logging in with other accounts to see if the boards are linked to them. You could also check if it's still visible on another device (eg. mobile). The board could also just be closed - you can try reopening it using these…

Hi @[deleted] You'd usually find it in most Issue Types, it lets you add an Epic above an issue, as the parent. What Issue Types is it not showing up for? And where are they in the hierarchy? Ste

Hi @[deleted] You want to move your Premium subscription from one Workspace to another? I'd contact Trello Support for this one; contact them here - https://trello.com/contact Ste --- And in Spanish (according to Google Translate)... ¿Quieres trasladar tu suscripción Premium de un Workspace a otro? Me pondría en contacto…

Hi @Mattia Bello I'd recommend ensuring there's at least one user who is an Admin of each Board, and the Workspace. That should ensure the Boards remain active, and there is a user who can administer them. --- See this page for more information on what deleting your account can do: Admins of boards If you're the sole admin…

Hi @Sheri Seldes I think this is just how @mentions show in the issue search view. It does show with the "@" in the new issue search though (albeit, without the grey highlighting). See more on the new issue search here: https://support.atlassian.com/jira-software-cloud/docs/what-is-the-new-jira-issue-search-experience/ Ste

Hi @Dayna Deaner It looks like the rule only exists for... * Set due date on a specific date this month or next month, and... * Set due date on a day of the week, based on weeks (1st-4th), either this month or next month ...but not extended beyond this/next month. --- There's also an option mentioned on this answer, which…

Hi @Jerry O'Sullivan Could you flag the issues upfront, and have this auto-notify or auto-create issues for the Writers? You could use Automation - for example... * When a developer's ticket reaches status A * If the field "Docs Needed?" is checked * Then...* Create a ticket in the Writer's Project, and... * Link the two…

Hi @Jose Lago You can't do this natively in JQL - sub-querying is only available in advanced JQL apps You could check out Apps such as... * ScriptRunner for Jira - you can also get search as a standalone App in Cloud * JQL Search Extensions for Jira * JQL Tricks Plugin * ...or another App from the Marketplace You can then…

Hi @Jose Lago Not quite sure what you mean here - can you clarify? Are you trying to have two filters in the sub-filter? If yes, you can do this using "filter in ()", rather than "filter=" Ste --- And in Spanish, according to Google Translate... No estoy muy seguro de lo que quieres decir aquí - ¿puedes aclarar? ¿Estás…

Hi @hassanalsafi Can you walk us through the steps of how you are moving the issue between Projects? What do you see in the move screen? And... * Are the Projects different project types (Team-managed or Company-managed)? Or the same? * Are the Projects from different products (Software, Work Management, Service…

Hi @Lee Street The field is there for me in bulk edit. It won't show up if you have Sub-tasks in the filter (as these should inherent Team from the parent), but if you exclude them it's available. --- You can also use Automation for this, you can set a Team via advanced editing on the Edit Issues action. The JSON would…

Hi @Muhammad Waleed You don't need to tag people in the question; there's lots of users on the Community who can assist you with your questions :) --- Can I clarify that you need external users who sign up with the listed domain to have automatic access to your JSM portal? As it's only one domain, are these external…

Hi @Steven S_ Bammel There's a decent blog on using Trello and JWM together - check out: https://www.atlassian.com/blog/productivity/trello-and-jira-work-management You could also check out the Jira power-up: https://trello.com/power-ups/586be36326cc4c7e9f70beb3/jira --- In terms of live syncs or similar, you'll need to…

Hi @Jeff Campbell Is this field embedded using the native screen, or through a third-party app? And can you show a screenshot with the error in place? Ste

Hi @Alex Mann You can see issue-based smart values here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ Ste

Hi @Francisco Navarro Morales Can I clarify - you want users to only have access to one Project, and one Issue Type? Could you simply... * Limit users' access to Projects, using Project Permissions, and... * Remove all but one Issue Type from the Issue Type Scheme? Let us know if this isn't sufficient. If not, could you…

Hi @Monica Brazelton It's not possible as a standard feature. I did try using Automation for this, but it didn't seem to activate - perhaps it'll work on your instance? The rule looked like this... * Trigger: Version created * Condition: {{smart values}} condition* First Value = {{issue.fixVersion.name}} * Condition =…

Hi @Laurie Ferrer Options for replacing / removing a former Admin can be found on this page: https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/ Let us know if this helps! Ste --- And in French (according to Google Translate)... Les options de remplacement/suppression d'un ancien…

Hi @Gloria Mancilla Do you mean how much attachment storage you are using? If yes, you need to be an Org Admin, and then... * Go to https://admin.atlassian.com/ * Select your Organization (if needed) * Select Products from the top navigation bar * Next, under Sites and Products on the left-hand menu, select your site *…

Let us know what they say :) Ste

Hi @Jason Robinson Natively, your options are... * Bulk import the issues (eg. from a CSV) - https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ * Clone the issues, or create new ones, on a schedule using Automation…

Hi @NobuhiroYamada I'd check out this help page as a starting point: https://confluence.atlassian.com/bbkb/resource-not-found-message-while-trying-to-access-a-workspace-repository-1167715028.html --- And in Japanese, according to Google Translate... 出発点としてこのヘルプ ページをチェックしてみてください:…

Hi @Kostas Vanos We're not Atlassian team members, just volunteer Community Leaders who are normal users like yourself! Some Atlassian team members are on the Community (they have an "Atlassian Team" flair) - but the easiest way to contact them is https://support.atlassian.com/contact/#/ I would contact support; JWM should…

Hi @Sandy Larowe Observers can't upload documents - see this help page: Observers are board members that are able to view a board and the cards within the board, download card attachments, comment and vote on cards (if that is enabled for the board), and export the board. Observers are not able to move or edit cards,…