Ste Wright Community Champion

Hi @Scott Thurston There is a difference between Resolution and Status Category (which are represented via the green, blue and gray colours). You need to choose when to set a resolution - there are a few options: Simplified Workflow: If you're using a simplified workflow, you can set the resolution from the board. If…

Hi @John M. Meloche A simple way would be using the Jira Filter Macro if your two applications are linked. If you already have a page: * Type "/" in the new view, or "{" in the old view and start typing "Jira" * Select the macro which appears "Jira" * Enter the JQL to locate your "Done" issues - a tip here is to build the…

Hi @Dan Mallory This is not yet possible in the new view (which Next-Gen utilises) - see this enhancement request to vote / watch its progression here: JRACLOUD-70206 It's still possible in Classic Projects though via Advanced Config - see this answer which has the instructions. Ste

Hi @Bernard Puc I tested this in our test instance and it doesn't do this for me in the new editor - just in the classic editor (which is being decommissioned at present). To fix this on the classic editor: * Edit the page and click on the table * From the table options which appear on the top navigation bar, change the…

Hi @Axel Briones Depends on whether these are committed changes or not. If these are committed so the duplicate has an actual issue key, you'll need to: * Go into the issue's main view via the issue key * Press More > Delete - this is assuming you have delete permissions in the permission scheme * If you don't have delete…

Hi @Cole Ogden You need to have the next sprint created - or it'll default to just moving these to the backlog. On your board, under your active sprint but above your backlog, the "Create Sprint" button will still be there even with an active sprint. You can create "future" sprints from here. If you have these created,…

Hi @Bar T It is not so much status-based - the two lines are: * Red: Number of issues created * Green: Number of issues resolved - where the field "resolution" is no longer empty If for the statuses above you're not setting the resolution, you'll need to decide which statuses it should be set on and then either: * Check…

Hi @Karen Thomas This is not yet possible in the new view (which Next-Gen utilises) - see this enhancement request to vote / watch its progression here: JRACLOUD-70206 Ste

No worries :) - if possible, could you press the "Accept Answer" - this helps users looking for solutions which match your question! Ste

Hi @Steven Lloyd Great - glad this worked! It will be a user who has renamed the transition - it's not usual for this to be automated (unless they've imported a workflow from the marketplace). This won't impact other workflows - it just will change the transition names for all projects which use this workflow, so bear that…

Hi @prathima.kotian You can activate SSO within some Atlassian products. Depending on your host type, see the options for SSO implementation on this page. By default, access to Atlassian products is managed separately via the Admin Console so a user leaving the company would need to be deactivated separately if no SSO is…

Hi @prathima.kotian Discounts are available for moving from on-prem to Cloud - so you'd move from Server (which you host) to Cloud (which is SaaS, hosted by Atlassian). The discount doesn't stop you from having access to your Server / Data Center version, but it does end your server maintenance period, moving it to "not…

Hi @Steven Lloyd I've added your additional information into the main question - that way, if a user votes for an answer future users don't lose access to your full question :) In regards to the question, I would first check the workflow for what the transitions' are named within the workflow. What is displayed in the…

Hi @Julia Seeck There's no standard method to add a description of the status on the board itself (i.e via the columns or similar) - see this suggestion to improve this: JRASERVER-63415 But, the hover-over does work for statuses on the issue detail view much like it does on a normal issue view - so for example: * Go to…

Hi @Arpita When you say the Jira one looks cool and the Confluence one does not, are you using the Jira Charts Macro, which has the "old style" pie chart? There is another macro - the Pie Chart Macro - which looks much more similar to the equivalent dashboard gadget in Jira. You can locate it by typing "/" on your page…

Hi @Jackie Bacon When you say moving the tickets from "To Do" to "Parking Lot" - is this a change in status? The below answer is targeted towards "status" although could also be used with other fields (eg. Components). If yes, there are two possibilities I can think of: Backlog: To confirm: * The Backlog is a separate…

This page is also good for Support on lots of Cloud products :) Ste

Hi @Nicole Ogloza Can I confirm I understand your need correctly? * A site-admin needs to have site-level permissions to define users in PROD * Site Admins also need permission in the Sandbox and be able to give you Site-Admin (independent of PROD) * Site-Admins / Users can be Project Admins and should only have project…

Awesome - if you could click the "Accept Answer" if this works so others know it's the right approach, that'd be great :) Ste

No worries :) - if there's something specific you can mention about what you need around methodology, happy to try and find any other alternative! Ste

Hi @David Loya I'm not able to replicate this so it's strange that it's happening - have you perhaps recently updated your Jira Server moving to a newer instance? What I would suggest next is contacting Support to seek advice - you can contact them at https://support.atlassian.com/ Let us know how it goes :) Ste

Hi @Rahul_Desai So you can achieve what you're looking for using a nestled filter, rather than a template issue - here's how to do it: First, you need to create your due date filter, which will master this data across multiple other filters. So if I want to find all issues which have a due date of 31/01/2020, I will…

Hi @Arpita At this point yes. Remember the New View, whilst regularly used, is still classed as a Labs feature. These are still works in progress so do not often have all the features of the current views. This allows Atlassian to experiment with new ideas and get real-time feedback - but you're free to turn it off if…

Hi @Nicole Ogloza You can do this using using opsbar-sequence which is a transition property on each of your "All" transitions within the workflows - to edit these: * Go to Jira Settings > Issues > Workflows * Locate and open your Workflow * Select any transition (any "All") and select Properties * In the Property Key,…

Hi @Nicole Ogloza If you're creating a new Classic project, you can do this to copy the schemes from another project: * Click "Create Project" and select "Classic Project" * Check the box "Share settings with an existing project" * Choose the project to copy the settings from * Continue and create the project ^ The project…

Hi @Sanita.Kumar It's best to voice your interest in this feature via the feature request. I don't have any influence over this as a Community Leader, I'm just a normal Atlassian product user like yourself :) Ste

Yep, so not much that can be done here yet I'm afraid :) Ste

Hi @[deleted] That's still the new issue view - the only other thing I can think of is either... * This is a business project (Jira Core) or... * This is a Next-Gen project ^ If it's either of these there is no "classic" view, even if you have the new view turned off. Old view works for classic projects in Jira Software.…

Hi @[deleted] Looks like this is a known bug for some users unfortunately - see JRACLOUD-72289 There's a workaround on there but I can't test it as it's not happening for me. If it helps I'm on Google Chrome - in case the issue is browser-based. Remember to vote for the bug so Atlassian knows it is impacting more than one…

Hi @S Douglas You can visualise a board in Confluence in a few ways: * Jira Issue Macro: This visualises a list of issues in Confluence. Use your board's filter query as the JQL search in this macro. This can be located via Board Settings > General > Filter Query * Jira Chart Macro: This visualises the issues again - but…