Ste Wright Community Champion

Hi @Raluca Parascanu I'm not saying Atlassian won't do this, but you're unlikely to get this booked via the Community. You could... * Contact Trello Support, and ask for sales assistance through there, or... * Ask your questions here in the Community, where we'd be happy to help :) Ste

Hi @hj_veronica This is a known issue, which has been noted by an Atlassian Team Member on this question: https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508 I'll close this one, but feel free to make a comment on the linked question or watch it, to…

Hi @SunadhRaj.Malaka Is the child linked to the parent using linked issues? Or using the standard parent fields - i.e Parent Link, Epic Link, etc. --- If it's linked issues, double-check the link type is correct. You can check if it's working without the specified link type - i.e... issue in linkedIssues("ABC-224") --- If…

Hi @Jeff Murray Yes, it's hyperlinked to the "here" :) Link: https://jira.atlassian.com/browse/JRACLOUD-44026?focusedId=1421247&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-1421247 Ste

Hi @Uladzislau Samuseu This might be a bug - but I couldn't find one matching this issue in the bug list. I'd report this to Atlassian Support Let us know what they say :) Ste

Hi @Ost173 KHSoo You need at least 1 billable members to move to a paid plan. You would then require 15 paid members if all 15 are accessing 2+ boards. However, if there are users who only need access to a single board - you could make them single-board guests, which are free on paid plans! See more information on these…

Hi @[deleted] Can I confirm you're using these instructions to locate your invoices? - https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/ And if you have more than one Workspace, just double-check you're on the right one before you go to the billing area :) Ste

Hi @Lee Street How many users do you have on your instance? I'm asking because there's quite a range of apps which are free for 10 users or less, but less options in higher user tiers. Your tier will help us clarify which free apps to recommend. Ste

Hi @Vishnu Vardhan Chenna A few simple checks to start with... * Is this a Company-managed or Team-managed Project?* Team-managed Projects must use an Epic from within that single Project - cross-Project parent/child relationships only work in Company-managed * Do you have access to both Projects? And does this include…

Hi @Uladzislau Samuseu Thanks for confirming. I was referencing this article (albeit from 2020) which states... Please note, to set issue restrictions for issues in a next-gen project: * You must either be on the Jira Standard or Premium license plans. * You are assigned to a role that has…

Hi @Dhanush Kumar kale Are you looking for help specifically with the App mentioned on the linked article? If yes, I would contact the vendor for this App directly for assistance. You can see their contact details on their Marketplace listing's support tab…

Hi @Ryan Hinz I've seen other mentions of similar issues over the past few days for categories. I would report this to Atlassian Support as a potential bug - you can do so from here: https://support.atlassian.com/contact/# Ste

Hi @Uladzislau Samuseu Have you had a non-admin user try that? I'm reading it as you need to be an admin to set default restrictions, but non-admin users can limit access to issues normally. Or is this what you're referring to have tested in the error screenshot? Ste

Let us know what they say :) Ste

Hi @Kiza Mahajan There's a few different layers of administration you could have. These include... * Organization Admin * Site Admin * User Access Admin - this is quite new * Product Admin Check this help page for more information on the differences, and what each can access --- The page above has a table which details…

Hi @Rajesh Sailada Atlassian's Server products are EOL - but you can either... * Migrate to Cloud, or... * Upgrade to Data Center (which is still on-premise) You can compare the two on this page: https://www.atlassian.com/migration/assess/compare-cloud-data-center --- It's hard to say how long a migration would take - it…

Hi @Leanne Chesser The person copying/moving the Board would need access temporarily to do it. To move a Board to another Workspace you need to be an admin of the board you're moving, and a member of the Workspace you are moving the board to. That doesn't mean it needs to be public though. More information can be found on…

Hi @John Lord I would try to space out some of the information across multiple pages, if certain pages are very large, and see if it improves performance. You could also contact Atlassian Support; and let them take a look just to ensure everything is running efficiently? Ste

Hi @Jar Lady Can you specify how... * Epic is linked to Story (Epic Link or Link Type) * Story is linked to Task(s) * Tasks are linked together ...? Also are these "Tasks" direct Sub-tasks of the Story? Or is there another layer added inbetween via linked issues as "Tasks"? Ste

No worries! If this answer helped resolve your issue, could you accept it? That helps others know it can help them too, in future :) Ste

Hi @Mahdi Challouf Sean's answer is the one to look at for this. Although I echo the thought here - given it's complex, why do you need to do this? What's the concern with leaving "issue" on there given this is a standard piece of terminology within Jira? Ste

Hi @T They can access the portal and send tickets, along with view the knowledge base. I understand you want to enhance that, or have it work differently. But that's how the functionality works at present. Ste

Best to contact support then (the first link) :) Ste

Hi @임우택 This could be either... * Email notification limits * Automation service limits * Automation execution limits --- Notification Limits These are for notifications, i.e emails to notify you of different issue events (like create issue). On a Free plan, Jira can only send up to 100 emails per day. However, whilst…

Hi @임우택 Can I clarify - what email service does Premium have that Standard does not? --- You can upgrade plan levels via https://admin.atlassian.com/ * Select your Org (if needed) * Select Billing from the top navigation bar * Select the Manage hyperlink next to Jira Software * On the next screen, select the Change…

How did it go? :) Ste

Hi @Алексей Мейзерович Are you looking to close this pop-up? Assuming when you hover over it there's no "x" to close it (try scrolling back/forth) - then perhaps refresh the page? Ste

^ Edited answer above. Ste

Hi @Luis Andino Rodriguez There are options on the Marketplace you could check out... * Shifto : Shift Roster * Agent Schedule Lite * Round Robin Assignment with Shift Roster * ...or another App from the Marketplace --- You might also be able to do this natively if you prefer (with some additional setup). You could use…

Hi @Janelle Williams I tried this and it worked - a few things to make sure... * The date format is correct in the CSV and the import setup * You're setting the Resolution and the Date Resolved in the same file. You need both to ensure Resolution is imported --- My CSV file looked like this...…