Ste Wright Community Champion

Hi @Derek Magnuson It depends what you mean by interactive drop-down menu - there's two options here: * Lists on Templates * Lists on Pages (i.e post-creation) You haven't mentioned a hosting type so this is based on Cloud - although I'm pretty sure it's quite similar across Server/DC. ---------------- Templates: You can…

Hi @Danno You can certainly slice your work into multiple components - to have different workflows, these will need to be issue types. Issue Types can have separate workflows, screens/fields, etc - whilst components (the Jira field) are just categories for further slicing of work. From an automation perspective, this…

Hi @Melanie Grämmer It depends what you're trying to achieve with editor. ---------------- If it's whether a specific user updated an issue, you could use: project = ABC and watcher = User1 and issue in updatedBy("User1","2020-01-01","2020-08-01") and status in (ABC, XYZ, 123) ^ The issue in…

Hi @Mohamed Rameeze , @nunzio_sciammetta , Neither of you have the application "Smart Checklist" do you? Another question similar to this matter suggested there was a conflict with this app and disabling it fixed the issue. It'd be good to know if this is the same issue or not :) Ste

Hi @Josh Nye Terminal Count is a paragraph field according to your first image - you can tell the difference in the icon between paragraph (three lines) and short text (Aa). You can test this on your second image view, by clicking on Terminal Count and it should come up with a full text box if it's a paragraph field, as…

Hi @Maria Carrasco You can submit feature requests - see information on this page: https://help.trello.com/article/724-submitting-feature-requests-for-trello Ste

Hi @Maria Lipińska-Łągwa You can search for issues where the status changes within a specific timeframe - if this is what you're looking for? For example: project = WELES and status changed FROM "Closed" TO "Done" ON "2020-07-24" ^ This would look for all issues which are in WELES which changed from the status Closed to…

Hi @Melanie Grämmer Can you confirm your question here? Are you asking how to search within a single project for watchers and issue editors within your query? Or something else? Ste

Hi @Maria Carrasco Not that I know of - the Trello app for Kindle was some time ago. An alternative would be if your Kindle has a web browser, you could access Trello this way instead :) Ste

Hi @a.bardini Two separate questions here I think: * How do I limit what a specific client / user can see * How do I limit filter access to a specific client / user I notice you're using FixVersion for the client name - it's not possible to limit access to a group of issues via FixVersion. There are a few options, but…

Hi @Zsolt Marosvári Boards and Projects are separate - even though a board is created with a project-based filter during project creation. To modify a Board's name you'll need to be a Board Admin and then: * Go to the Board * In the top-right corner, select options (3-dots icon) > Board Settings * Navigate to General from…

Hi @Ryan Zaucha This can be done using Advanced Compare conditions - utilising Epic Name I find works best. To do this: * Go to your rule and select your existing condition * Click the "delete component" bin icon next to the condition's name * Add the condition Advanced Compare Condition * In "First Value",…

Hi @bhaueter It depends on the type of project you're utilising. If it's a Next-Gen project - then at present, each project has its own board / backlog. There is no current method of having issues from multiple Next-Gen projects on one board. If it's a Classic project - you can do this. Projects and Boards are not the same…

Hi @Paul Stone Newer versions of Jira Service Desk do not require Jira Core / Jira Software - they are a standalone product. Do you just have Service Desk? When you say email queues stopped working - what do you mean? Is this what queue an email-created ticket arrived into? Ste

Hi @AndyL Does Impact have a specific value? Is it like a custom field you want to create? You could use one of the existing fields to visualise this - such as: * Component - add a set of values for the project for users to choose from * Priority - and define what each level means from a customer impact perspective If…

Hi @Reddeppa I believe it is possible to do this if you export the rank value from one instance and ensure you map the rank when uploading into the new one. This answer from a previous question has a detailed description on this. Give it a go and let us know if it works :) Ste

Hi @Josh Nye The Description and Context sections hold different field types - from the page Configure field layout in the new issue view: Description fields Description fields generally contain long-form content, like paragraphs of text to describe the issue. The default Description field and other multi-line custom text…

Hi @amandine.cervantes If you're unable to transition an issue to another status, it could be range of things. Best thing to do is either research each possible issue - things you might be able to do include: * Board: If you can transition the issue from the issue's main view - but not change the column on the board, it…

Hi @Andrews To be clear: * You have an active sprint and a future sprint created on your backlog * You are closing the active sprint and choosing to move the incomplete issues to the future sprint * Once complete, 2-3 defects do not appear in either the future sprint or the backlog ^ If this is accurate, a simple first…

Hi @olga.n You can't - the Default Issue Type Scheme holds all issue types. Although this isn't used anymore in Jira as far as I know, this is an archaic scheme as of Jira 7 (current version is 8.11) - when you create a new project now you use a project template (eg. Scrum, Kanban, etc). These have a set number of issue…

Hi @Rana M Kashif When you say search every user, do you mean search for issues other users are assigned to - or search for other users on the platform? ------------- If it's the former - you need to restrict user access per project, rather than per board. See: * Manage Project Permissions - this is for Classic Projects *…

Hi @David Meyer Not natively, Summary is a free-text field. If you want to categorise issues, you would be best to use a separate field - such as a drop-down field or the components field. If it must be in the Summary itself it would depend on how the categories are identified. Assuming it is not manual and there are…

Hi @Gomez, Daniel As far as I know, not by default. You'd need to look for an app which can handle pre-population of fields at a specific time in the workflow (rather than a default value) - an app like Issues Templates for Jira might do that - it's not something I've tried previously. One option is to modify the…

Hi @Rodrigo Souza When you say "item categories" - what are you referring to? If you mean the Epic and Version Panels - which in classic boards appear on the left-hand side of the backlog - then these are drop-down filters on Next-Gen boards. * At the top of the page, you'll see "Epics" and "Versions" in line with the user…

Hi @Chris P_ Not natively - you can vote for it on suggestions such as CONFCLOUD-51547 I haven't seen anything in the marketplace for this personally - I think your best option would be to consider an approval-based app and see if it can manage page creation. That way, you could control who can approve a new page to be…

Hi @Chris P_ As Carla mentions, if this is space-level (i.e all pages including the home page), it's easiest to modify the space permissions: * Go to Space Settings > Permissions * Remove all users / groups from the Pages - Add permission who don't require it - Add controls both creation and editing of pages * Add in the…

Hi @Alex Hadden-Boyd Try: "Delivery Area/Team" = Telephony AND issuetype in (Bug, "Classic Bug") AND status not in (Closed, Done, Complete, Cancelled, Completed) and (issueLinkType != "is blocked by" or issueLinkType IS EMPTY) When you search for "!=" or "not in", Jira will attempt to return issues with another link type -…

Hi @ellen Welcome to the Community! Ste

Hi @Julia Malkin A quick first check - if you've moved the columns around, it will also change the position / colour of the status represented on the CFD. For me, it moves the last column's status to the bottom of the chart and makes it green - can you check if this is the case for you? There should be no direct impact by…

Hi @Sanjeeva Samarawira On the Free plan - aside from the default templates provided by Atlassian - you cannot create a project which shares configuration with another. You'll need to upgrade to at least the Standard plan to do this. If you upgrade, you can: * Go to Projects > Create project * During the first creation…