Ste Wright Community Champion

Hi @오채원 You can have up to 10 collaborators in the Free instance - including members, guests and pending invitations. So if you have only 10 collaborators now, you can continue to use the Free version. --- If you need more than 10, you need to move to a paid plan. Pricing is listed on this page, and is shown as annual…

Hi @22080972 The link is a support request for the original question, so it's for @Yevhen Khrapach - rather than a public link - so it won't work for anyone but Yevhen. The acceptance is just keeping this comment at the top so it's clear an Atlassian team member is aware of the issue whilst it's still being looked into. Ste

Hi @Dewi (Andam D. Maryuni) Just to confirm the logic here... * User submits a request * User will submit their manager directly (manual) * Once manager approves the access, the second approver is the app owner * The app's owner should be assigned using Automation ...is this correct? --- Setup You can use a Lookup Table…

Hi @YangZhenghong Is this for all notifications, or just from specific Projects? And does it include all Confluence Spaces? And is this happening just for you, or other users on your instance? --- Even though this is just Jira, I'd check your personal notification settings first: * On Jira, go to your profile icon…

Hi @Admin Account Welcome to the Community :) This is a known issue, which has been noted by an Atlassian Team Member on this question (which you've already linked to above): https://community.atlassian.com/t5/Jira-Software-questions/Incorrect-quot-No-users-left-quot-notification/qaq-p/2655508 I'll close this one, but feel…

Hi @Prime Energy Check out how to cancel/downgrade here: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ But do take note of information about downgrading to free on this page - for example: If you decided to downgrade to the free plan, you'll be limited to 10 collaborators in a Workspace and…

Hi @Brady, James If you just "click" the field, is anything shown? It should show a drop-down of users. If it does - does entering another user's details work? Or is it working for no user? --- You could try... * The "Issue fields condition" - Assignee also works there * Recreating the rule * A different browser/incognito…

Hi @Liza Gonzalez I'd have your colleague check their personal notification settings first: * Go to your profile icon (top-right) > Personal settings * Next, select Projects and issues from the left-hand menu, under the "Notification Settings" banner * Check these are set as required, including "You're mentioned on an…

Hi @Jar Lady When you say it's blocked - does this mean you can't close a Story when related Tasks are open? Or are you trying to do this in Automation and need help to do it? Not sure of the exact issue here, so just wanted to check :) --- Can I also confirm... * Are these Tasks Sub-tasks? * If no, how are they linked to…

Hi @Chuck Oleary Field's which are optional need a "None" option - but you can change that (per Project) to make the field mandatory. Note: This makes it mandatory at creation, and stops a user from clearing values completely. --- For a Company-managed Project... * Go to Settings (cog icon in top-right) > Issues *…

Hi @Gabriela Vendramel Oliveira Answers below! --- Question 1 This should be fine. The new rules require you to have less than 10 collaborators per Workspace, including members, guests and pending invitations. If you are the only member of your Workspace, you should be below the 10 user limit. --- Question 2 Yes this…

Hi @Andy Delavan You want to change the email address of an unmanaged account, so it becomes managed (i.e in your domain)? Or this is part of a migration? Some more detail here would be beneficial :) Ste

Hi @Thais Monteiro Can I just clarify, are you an Agent (i.e an internal user) or a Request Participant (i.e an external user the ticket was shared with)? And is this Company-managed or Team-managed? Ste --- And in Portuguese, according to Google Translate... Posso apenas esclarecer se você é um Agente (ou seja, um usuário…

Hi @Colton Nielsen You're all locked out? Or just certain users? How did you make the change - was it similar to the process listed in this question? Ste

Hi @Casper Rubæk There isn't a method to "disable" time tracking in Cloud, so it should be on natively. You might also want to activate/change the estimation option within Team-managed Projects - which states... Use minutes, hours, and days to estimate effort. The original estimate field is automatically added to issues…

Hi @Marsha Newbery Welcome to the Community! There's a lot Jira can do! And it's only the first day :) --- You can create a Template for a Project - so all the fields, workflows, etc are the same across each of them. These "templates" share that configuration - i.e one workflow used across all of them, rather than each…

Are they Company-managed? If yes, the field is part of the group of fields called "Time Tracking" for those Screens. That should be available in the select field's drop-down (assuming it's not already on the Screen) Ste

Hi @Casper Rubæk Aren't you doing that now, based on what you stated in your question? --- Company-managed: * Go to Settings > Issues * From the left-hand menu, select Screens * Open each Screen * Add the field using the Select Field drop-down at the bottom of the page --- Team-managed: * Go to each Project *…

Hi @Casper Rubæk Adding it to the Screen (Company-managed) or Issue Type (Team-managed) should make the field visible and usable. But via the GUI you do need to add it to each Screen/Issue Type individually, there's no bulk option for system fields as far as I know. Ste

Hi @Olivia Porter For (A) - yes, you can do this using Team-managed Projects. You need to use Roles and Access Levels, rather than Permission Schemes. You want to ensure each Project access level is set to "private". When a project is private, only Jira admins and people you add to the project can see it in their project…

Hi @Olivia Porter Sure - JSM does come with some pre-configured templates, check them out here: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-project-templates/ But you can customise the Project - have a small list of request types, with a small list of fields to populate, on your preferred…

Hi @Kelly Lillis This should work: issueLinkType is not EMPTY Ste

Hi @Carlos Sanchez Golding You can - but only with Enterprise edition. This is confirmed on this help page: Connecting multiple identity providers give admins the flexibility to manage complex business, regulatory, or security requirements. How many you can connect depends on your plan: * An Atlassian Access subscription…

Hi @rajp Yes, the 19 single-board guests will be "free" users. Ste

Hi @adginfotech Is this a Server > Cloud migration? If yes, are they customers in Server? This page has some good information on migrating customers: https://support.atlassian.com/migration/docs/migrate-jira-service-management-customers/ Is your migration working differently to this? --- If this is a different migration…

Hi @Olivia Porter You can do this, but you need a paid plan to do it. This is because you need access to Permission Schemes and/or Issue Security Schemes. --- For A, you could then... * Create a Project per Client * Limit Client access using Permission Schemes, by limiting their access to "Browse Projects". I'd use a Group…

Hi @Andrew McLoughlin I'm not sure this is possibly at this stage. This comment on this article suggests you can make all fields optional or mandatory, but not a mix of the two. The next comment confirms it's part of the planned improvements but not immediately. Ste

Hi @Elizabeth Rivillas You want to show the Plan in reverse order, effectively? As far as I know, this isn't possible natively. Ste

Hi @Phil Bustin It should be here... * Go to the issue search page (Filters > View all issues) * Select the breadcrumbs (...) in the top-right, next to the the Export button * Select Switch to the new issue search Ste

Hi @chirag Have you reviewed what documentation exists to help with this, as a starting point? See these help pages... * https://www.atlassian.com/enterprise/data-center/azure* These templates are no longer supported as of May 2023, see this article for more…