Ste Wright Community Champion

Hi @Dana Amer So from above, I can see: * There's some complexity with managing the backlog and rituals for a sprint with the current setup * Releases can be interrelated * Stories are the main source of work and release * The development team is one team - but in groups of users * There is one PO - and to an extent, one…

Hi @Moran Hazan Just to confirm - is it ID when viewing the filter's results? Or just when it's exported? Or somewhere else? And when you say ID - is this the User ID? Or the unique identifier (which is lots of numbers/characters)? It'd be good to know the scenario / need to see if we can find an alternate for displaying…

Hi @Vinayak.S Thanks for letting us know! To add to Nic's answer - if there is a certain part of your instance you need help with us let us know - but we'd need to know more about how a Scrum Team is defined. For example, the Team could be a... * Scrum board * Custom field - such as a drop-down or group user picker field *…

Hi @Dana Amer It depends - for example: * What do you find difficult about the current setups you have tried? * Are releases to each platform independent of the other two? Or can stories from all platforms be in the same release? * Do you release via Epics or Stories? Or both? * Is the team just one team (eg. 5-10 users)…

Hi @keevo_tan The variance between Scrum and other project templates is just how they're setup for template purposes - you can still choose to modify Scrum projects to have a different create, edit and view screen. --------------- How this works is: * Screen: An individual screen, with fields, tabs, etc * Screen Scheme:…

Hi @NAYANA The Teams field itself can only be single-choice. There are suggestions to change this - see: JSWCLOUD-19633 / JPOSERVER-1725 You could create custom fields to visualise the other teams - such as: * Group Picker (multiple groups): This would require you to replicate the teams as user groups * Select List…

Hi @The Paranoid Android Classic Projects haven't had Roadmaps up to this point - see JSWCLOUD-17214 which is tracking the progress of this enablement. When you say Planning tab - do you mean: * Left-Hand Project Menu: If this wasn't Next-Gen, check if you had another roadmap app from the Marketplace you have recently…

Hi @Garth Do you just want a list of the issueLinks for the trigger issue? Have you tried: {{issue.issuelinks.inwardIssue}} {{issue.issuelinks.outwardIssue}} These aren't limited to one key, just all related keys depending on the link direction Ste

Hi @Mandi Dittloff For Business Class, a guest is billable if they have access to multiple boards. I know you mentioned they have access to just one board - do you know if a Team Admin could have approved their access to another? See the How Billing Works page, under "What constitutes a billable member?" Single-Board…

Hi @kumar raja Have you tried the Team who manage Chrome? It could be specific to the browser update, or a limitation that has been applied. Ste

Hi @Yohanes AI Yes - there is an indepth set of instructions on this page for Jira Service Desk specifically. I would consider reading the section entitled "Things to keep in mind if you migrate from classic to next-gen", as there are variances between the two. Ste

Hi @spothuru_slt According to this error message, you don't have access to that Jira instance. Is that the right email address / Atlassian Account for logging in? If it is, you need to contact a Jira Admin / Site Admin from your team/company, so they can investigate why you no longer have access to this site. If there is…

Hi @Yohanes AI You can activate Next-Gen Jira Service Desk - it's still classed as "early access" at this point but it's open to everyone as far as I know: * Go to https://<your instance name>.atlassian.net/jsd-next-gen * Down the bottom, toggle "Enable Next-Gen Projects" to ON ^ You can create a project straight away, or…

Hi @kumar raja Do you know if this happens for just you or other colleagues also? The reason I ask about business premises is this could be a wide range of things - such as an SSL certificate issue or a URL misalignment between Jira configuration and the access URL. Have you tried contacting your business' Jira Admin team…

Hi @Elaine Foley Natively, not that I know of. There was a previous request for this - see CONFCLOUD-2522 - which was closed as "Won't Fix" There might be an app which can assist with this on the Marketplace - such as Qron Search and Replace (which appears to have space-level search and replace) Ste

Hi @Ankuskum Natively, not that I'm aware But you can change the gadget colour options if you'd like to darker colours so the text is readable To change gadget colours you'll need to be a Jira Admin and then: * Go to Jira Administration > System > Look and Feel (on the left-hand menu) * Scroll down to Gadget Colours *…

Hi @Michael Migliori I tried this out in our instance, and it doesn't seem to change much between the edit and view mode - either on a page or within a table. Could you provide a screenshot of edit mode vs view mode (in your desired format) for your instance so we can see what conversion you are receiving? Ste

Hi @kumar raja What error is being received when trying to run Jira in Chrome? Have you tried to run Jira in Incognito mode? And is this at a business premises or at home? Ste

Hi @Ana C_ Brenes J As far as I'm aware, Next-Gen Epics don't have a separate Epic Name and Summary field - both are covered under just the Summary. Ste

Hi @Rosana Casilli To create a multi-project Kanban Board, go to Create Project > Create a Kanban Board > Board from an existing project. In the next screen, there are two options: * Project: This field accepts multiple project values and will form the board's filter - you can add as many projects as you need into here *…

Hi @Chelsea Decaire When you say test user - do you mean allowing additional users into a Trello Team to test functionality? If yes, then every user/team member you create counts towards your subscription cost. If this isn't to test Trello's subscription features and just to trial Trello as a whole, the alternative would…

Hi @Todd Bailey It can be difficult to advise on generic errors like this one unless a Community user has seen it before - more-so when it might be related to a specific app! I would suggest first contacting the vendor for BigPicture to see if they can advise - you can submit a support request from their Support page on…

Hi @Vinayak.S I'm not sure what the "iTrack tool" is - can you explain what it is? Ste

Hi @Gokul This isn't possible with Starter Licences as far as I know - see this page first: For existing server and Data Center customers looking to switch to cloud, your current self-hosted license and maintenance won't transfer to cloud. These are two separate licenses and are paid for separately. If you purchased your…

Hi @rani Issue Collectors allow you to embed a Jira feedback form into a website. Website users can access the form using a trigger (like a tab on the edge of the page) - and then populate the form to provide feedback. For example, you could use it to collect feedback on a website's design, a product or bugs which impact…

Hi @Vivian.HOAREAU Are the Data Requests sub-tasks of the Incident, or related to the Incident via linked issues? Both appear to be present in -C- ----------------- If I'm reading the requirement correctly, you need for -A- * If an Incident is in the status "Raised" * And a Data Request is linked to it (link type or…

Hi @Brent Campbell These errors can be hard to advise on, given the lack of on an error message! If this hasn't resolved itself - check if it's just you or everyone on your site. If it's just you, you can try the standard things - like closing/reopening your browser, logging out of your user session, etc. If you're a Site…

Hi @Nur Adi To delete your Trello account - see the instructions on this page If you are using Trello with an Atlassian Account and wish to delete that instead, please see this page Ste

Hi @casandra.hayward From the blog it appears the table view will be in beta for the next few months, so it might not be available publicly until later this year or early next year (I don't know, I'm just guessing based on the blog). I would suggest signing up for the beta program to see if you can gain early access :)

Hi @Jovita Sajonaite I'm quite sure this is related to ranking, which is global across all issues; how it functions cannot be modified. If you reorder issues in one a Board - this will modify the ranking across all of Jira - including other Boards and Advanced Roadmap Plans. These are all just filtered views of the issues.…