Ste Wright Community Champion

Hi @Samraj Assuming you're asking whether the Community forums or a product which you can install as part of Jira Service Desk - then no, this isn't a component of Jira Service Desk. Whilst the Community Forums are operated by Atlassian, they aren't part of an Atlassian Product which you can purchase. Ste

Hi @vsajjan Labels isn't possible to search via WAS or similar historic search operators. One option for doing this is to use an app instead to track label changes - such as Issue History. You also vote/follow the suggestion for this at JRACLOUD-36694 :) Ste

Hi @Bhushan Sharma Two things worth checking first: Browse Projects: * This is for Classic Projects * Assuming "Administrators" is a project role, if this is not listed under the permission "Browse Projects" - the user's won't be able to access the project still * As a Project Admin, go to Project Settings > Permissions…

Hi @Colin Davidson It should be possible to do via: * Trigger: Issue Updated * Condition: Issue Fields Condition - Issue Type (field) does not equal (condition) Epic (value) * Action: Edit Issue - FixVersions (field). * In the Action, when the value options appear, press the breadcrumbs icon (3-dots) and select "Copy From"…

Hi @Kimberly Joens Are these users who don't yet have a Jira licence? If yes, you'll need to be a Site Admin to set them up - then: * Go to Jira Settings > User Management - or go to http://admin.atlassian.com/ * Select your site if you have more than one * Select Users from the left-hand menu * Press the blue "Invite…

Hi @randy Usually, only an Org Admin can remove or replace another Org Admin. If there isn't another - the procedure for replacing the Org Admin can be found on this page. In summary: * If you have a Technical Contact who is not the Org Admin, they can contact Support and request a change in Admin * If the Org Admin is…

Hi @Curt Holley It might be possible using "More Options" - using JSON to add/remove options from the field :) Ste

Hi @Xavier Roy If you were to use the workflow option, you'd need a separate issue type per edit restriction - so it just depends how many limitations you need to apply. Another option you have within the same project is Issue Security - it is visibility rather than just edit access, but offers some flexibility within the…

Hi @Sahiba You mention "Next-Gen" in the labels, so I assume this is for that project type? If yes, it's not possible to customise this setting at present to stop issues disappearing from the board. For older Done issues - I would suggest activating the Issue Navigator: * Go to Project Settings > Features * Toggle Issue…

Hi @Matthew Ferguson Is this for a Next-Gen project? If yes, there does not appear to be an official "Epic Name" anymore for this project type. Summary is the only naming field. The field is required for Classic projects, so it should not be possible to create an Epic without one in that instance. You can of course created…

Hi @Kristin Palmer This is possible to do, within your Action you need to: * Select Edit Issue as the Action * Choose the field to set as "Labels" * Press the breadcrumbs (3-dots icon) next to the drop-down field under the field selected - and select "Add/remove values" * Enter the values to add / values to remove into…

Hi @Xavier Roy I see three needs above: * Restrict access to Project A / PAB1 * Read-access to Project B's boards - PBB1 / PBB2 * Write-access to Project B's board - PBB1 Just to be clear up-front: * Restricting access to Project A / PAB1 is possible * It's not possible to restrict write/read-access based on a board - only…

Hi @Roja Gurram You can clone an issue from an existing one: * Go to the issue's main view page * Press More > Clone ^ Is this what you're looking for? Ste

Hi @Udayasee Patlolla For more powerful conditions, you'll need an app - such as Jira Misc Workflow Extension - to allow for the Epic/Child relationship. You can also use Scriptrunner which you mentioned above. But the above does work usually. As you've tried both options and it's not working, would it be possible to…

Hi @Isaac Davenport For ease in future, there's a few methods for getting to the right project other than via the search bar button: * Projects: There should be a drop-down button on the main navigation bar, near the left-hand side. It also lists recent projects. * Your Work: Also lists recent projects - and there's a link…

Hi @Natalia Rodríguez Sometimes, this can be because of a required field on the sub-task. The quick-action button allows sub-tasks to be created with just the Summary populated. To allow for this, it requires optional fields to not be mandatory (apart from Summary, Reporter and Issue Type, which are on by default in a…

Hi @Isaac Davenport Is the "Sprint" field on the screen associated with EMU / Tasks? As a Project Admin, you can check this: * Go to Project Settings > Screens * Expand the Screen Scheme Task sits under (use the little arrow the left of the scheme name) * Select the screen for "Create" If Sprint is not on this screen -…

Hi @Peter Can I try to clarify what you're looking for: * You start work during "In Progress" * Then, an issue must got to "Waiting for Approval" * Once it has been through "Approval" - it's free to move back to "In Progress", before moving on to "Waiting for Customer" * However, it should not be going direct to "Waiting…

Hi @Udayasee Patlolla Are there sub-tasks on the Epic? Or are these children of the Epic? Such as stories, tasks, bugs, etc? If so, these aren't sub-tasks and you'd require an alternative solution :) Ste

Hi @Michael Pankov Yes - it doesn't work on the New View at this point! There is an open suggestion to add this - see JRACLOUD-69301 In the meantime, it should continue to work in the classic view :) Ste

Hi @frank hendriks It doesn't seem to be - as stated above: All user content is stored within US regions of AWS and Google Cloud Storage ("GCS"). Trello’s production environment is hosted on an AWS EC2 platform. User content can also be found in Trello backups, stored in AWS EC2, S3, Glacier, and GCS. Ste

Hi @Peeyush Rai Awesome glad it worked! The board is a visualisation of an issue filter, but allows for sprints (and their corresponding reports) to function. However, I do think the logic makes sense. From a board perspective, the last column is completion - and this allows for flexibility in what is classed as "sprint…

Hi @Ruma Are you looking to upgrade from Trello Free to Business Class / Enterprise? If yes, you can see the pricing for the two options on the pricing page - and from here access options to make payment for these services. For more information on the different licenses, see this page I'm not sure of the exact payment…

Hi @Peter You'll need to change the order of your transitions. To do this you'll either need to be a: * Project Admin: The workflow cannot be shared with another project and you'll need the Extended Admin permission - if not... * Jira Admin To rearrange the transitions using the example above: * Go to Project Settings >…

Hi @Dinesha Ranathunga Have you tried to login in Incognito Mode in Chrome? Looking at related questions, there's no definitive solution here - I would try Incognito Mode first. Another simple option is to make sure you are fully logged out of any other Atlassian accounts first. It doesn't look a normal error for changing…

Hi @Kumuda As far as I know, the link to your Atlassian ID is to allow for integrated access - so you have one account which can access all your products (Trello included) Your data remains within the site/product you're using - so Trello, Jira, Confluence, etc. If your query is in regards to storage limits - you can see…

Hi @Udayasee Patlolla I tested the instructions in the above link, and it worked for me. These are the steps I took (same as the link): * Go to Jira Administration > Workflows * Located the workflow for the parent issue (eg. Story) and pressed "Edit" * In diagram view, located a transition to our "Done" status - and…

Hi @Peeyush Rai Sprints do not utilise resolution or status as "done" - it's based on what is in the last column on the board. This allows flexibility for teams who might not consider deployment as "sprint done" Is the issue status "Verified" in the last column on the right-hand side? Ste

Hi @James Pickard Do you mean delete the issues or start sequentially from zero? The simplest method to do both is just delete then recreate the projects. You can't reset the projects you have to function from "ABC-1" - even if you delete the issues, it'll still start from wherever you were up to at the time, issue number…

Hi @Moran Hazan Ahh - you mean in the query itself rather than the results? Then yes John is right, it's GDPR related. You can see more information on why this changed on this page - and how this impacted Jira on this page. Ste