Ste Wright

Hi @Rafik G Just to confirm, you'd like to add more users to your Jira instance? If so, you can do this via User Management... * Go to Jira Settings (cog icon in top-right) > User Management * Use the Invite users button to add users, and give them the appropriate product access Once on the platform, you can then add users…

in Add 2 contacts with a free account Jira Comment by Ste Wright March 2022

Hi @Shane Miller Not that I know of - you could customise the text though to ask for a comment? I couldn't find a feature request for this idea - if you'd like to raise one for Atlassian to review, do so from https://jira.atlassian.com/secure/Dashboard.jspa Ste

in Is there a way to force a comment on the Satisfaction survey with a rating of 3 or lower Comment by Ste Wright March 2022

Hi @CS_NOC I don't believe it's possible to delete an Organization, even if it's empty. I'd recommend contacting https://support.atlassian.com/ - and asking them for help on this :) Ste

in i created multiple organizations. how to remove useless organizations. Comment by Ste Wright March 2022

Hi @deon I've not seen it done this way in Jira often - and given it's not mentioned, but {code} is, I'd think that's the supported method on the platform. For me, it doesn't work either in create or edit. Ste

in When initially creating an issue, code snippets doesn't work in Description Comment by Ste Wright March 2022

Hi @Ilona van den Ende Assuming you've set the right customer access settings for Jira Service Management... * Allow customers to create accounts * Customers can access and send requests from the portal without logging in ...and allowed for email requests to be received via the Project Settings, emails should be creating…

in How to organize Jira Service Management board to receive and send emails to reporters Comment by Ste Wright March 2022

Hi @Rob Horan You'll need to recreate them as Company-managed Projects (which are the equivalent of Projects in Server) and migrate the data across. There are instructions to help with this - see: https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/ Ste

in Next Gen/Team Managed Projects and Cloud to Data Center migration issue Comment by Ste Wright March 2022

Hi @KMTek Which reporting App are you using? Ste

in Reporting plug-in - Select distinct values in a column (and count) Comment by Ste Wright March 2022

Hi @Kathy Barton I don't believe this is possible right now. I envisage the reason is that whilst the Knowledge Base page is visible to customers and/or anonymous access - there's no actual relationship between a Customer record in JSM and Confluence. That means from Confluence's perspective - there is no user/email to…

in Can JSM customers watch Confluence pages? Comment by Ste Wright March 2022

Hi @kostya khrushkov Can you clarify... * What are you trying to achieve here? * Is this Server/Data Center or Cloud? * Which App are you using to create templates? This will help us answer your query :) Ste

in create issue with template (with some positions in Acceptance Criteria field) Comment by Ste Wright March 2022

Hi @James Pearson I found this bug - CONFCLOUD-73331 - which states the labels weren't working until a few hours later. Does the Page Properties Macro still not work after waiting sometime (eg. overnight)? For alternatives - I would consider... * Space/Site Analytics: Use Space Analytics or Site Analytics to keep track of…

in Is there a way to mark a confluence page as up to date and then generate a macro to keep track Comment by Ste Wright March 2022

Hi @Steve Fitzgerald Jira Dashboards are just for Jira Issues to be displayed. There's no method to display Confluence Actions on them. Your options are... * Create the Confluence Actions as Jira Issues * Use Confluence to track both - so you could have a Confluence Page which highlights...* All Issues assigned to you in…

in Include Confluence Action Items in Jira Issues on Dashboard Comment by Ste Wright March 2022

Hi @Ricardo Otsuka Epic hierarchical levels do not show on Business (Work Management) Projects at this time, including on the Timeline view. You can view/vote for the feature request for this - see: JWMCLOUD-111 Ste

in Hierarchy in Timeline Comment by Ste Wright March 2022

Hi @deon I assume this is Server/Data Center? If yes, which text formatting option are you trying to use instead of {code}? Could you clarify which one it is from the full text help list? To locate this... * Create an Issue * In the Description field, press + > Text help Ste

in When initially creating an issue, code snippets doesn't work in Description Comment by Ste Wright March 2022

Hi @rsharma2 There's a few alternatives... If it's a one-off, use CSV Imports... * Create the CSV, with 4 sets of the Sub-tasks - and import them into Jira (one set per parent Story) or... * If one Story already has the Sub-tasks, export them as a CSV, duplicate them in Excel and re-upload them per empty Story. See this…

in How to clone sub-tasks from one story to another story? Comment by Ste Wright March 2022

Hi @Kris What's the Action that's triggered? The Issue Moved trigger should still cover this: * Source Project: Project A * Target Project: Any Project ^ I.E it doesn't matter where it moves, it's the fact it did move. Ste

in when issue moved trigger Comment by Ste Wright March 2022

Hi @Aboli Malwadkar If it's Jira Service Management Server/Data Center, it might be possible to do something similar using JSM Automation. If you need something more powerful, you'll need an App which can handle this automation - such as... * Automation for Jira * Scriptrunner * ...etc Note: If your instance is Data…

in How to add automated comment on issues after certain period of time? Comment by Ste Wright March 2022

Hi @[deleted] What are Groups in your context? If these are User Groups, you can't edit their name - you'd have to delete the Group, then recreate it. That would mean you'd need to updating any filters, automation rules, etc, which include the previous Group. There is a feature request to allow editing of Group names…

in If I edit the name of a group, does that automatically update across the whole environment? Comment by Ste Wright March 2022

Hi @nycmixing Do you mean upgrading between plans? So for example, upgrading from Standard to Premium, to take advantage of Advanced Roadmaps? If so - when upgrading your plan the cost is based on all users, there are no partial user upgrades available. See more about purchasing on the FAQ…

in Upgrade Per User Basis Comment by Ste Wright March 2022

Hi @Deprecated(use 'steven lee') I assume this is Cloud? If so you'll need to be an Org Admin, and then... * Go to the Site URL of the Jira instance you want to delete * Go to Jira Settings > Billing * Select Manage Subscriptions from the left-hand menu * On the relevant product box, select 3-dots icon > Delete * Follow…

in How to delete my Jira instance ( not the account)? Comment by Ste Wright March 2022

Hi @christopher.parker I've not seen any documentation suggesting there is a limit - Cloud instances can have very large numbers of users - for example, see the Cloud Roadmap where 20K instances are now possible, and 35K instances are coming. You could either... * Just try it, and see if there's an impact on performance…

in Are there limits on the number of dashboards and filters that can be created? Comment by Ste Wright March 2022

Hi @Eduardo Tavarez If you mean Issue Layout as in what fields are on the Screen, their order, etc - see my first post. If you need to add the General Issue Type to your other Scheme also... * Go to Jira Settings > Issues * From the left-hand menu, select Issue Type Schemes * Locate the Issue Type Scheme - eg. SS2:…

in How can I create multiple issue layouts in the same project? Comment by Ste Wright March 2022

Hi @Eduardo Tavarez I don't think there is - it's a native function I believe. I tried various methods... * hello@hello.com * @hello * .@hello * !@hello * @hello@hello ...but all became links. I would recommend looking for a feature request for this - it might relate to JRACLOUD-72429, but if not, you could raise a new…

in How can I prevent custom field short text to display as an URL? Comment by Ste Wright March 2022

Hi @Eduardo Tavarez For the edit you've provided... If you're looking to modify the Issue Type Scheme, and have Sub-tasks now, you need to either... * Convert all Sub-tasks to a standard Issue Type * Add at least one Sub-task Issue Type into your Scheme ...for the Issue Type Scheme association to work. Ste

in How can I create multiple issue layouts in the same project? Comment by Ste Wright March 2022

Hi @Eduardo Tavarez When you say Issue layout, I assume you mean the order of the fields on the screen? I.E via Project Settings > Layout? To allow for this, you need a Screen Scheme per Issue Type. To set this up, you'll need to be a Jira Admin and then... * Go to Jira Settings (cog icon in top-right) > Issues * Select…

in How can I create multiple issue layouts in the same project? Comment by Ste Wright March 2022

Hi @[deleted] Is this a Team-managed or Company-managed Project? And if Team-managed - do multiple Projects have the same fields? Ste

in Content not exporting to Excel Comment by Ste Wright March 2022

Hi @Banajyotsna palbabu It's sort of possible with a number field. It's not possible to set a min/max character limit, which is what you need - but you could set... * Minimum: 10000 - i.e first number with 5 digits * Maximum: 9999999999 - i.e last number in a 10 digit series Alternatively, you can set character limits…

in Data validation issues in the newly created Request Form Comment by Ste Wright March 2022

Hi @Emily Ekenstam Have you checked the Portal Customers list in User Management? Slight change to the above instructions... * Go to Settings > User Management * From the left-hand menu, select Jira Service Management * Locate the customer using the search bar * On their row, select 3-dots icon > Delete account I tested…

in Deleting Customers from a Deleted Service Desk Project Comment by Ste Wright March 2022

Hi @Riho Fujiki Not natively in Jira. You might be able to find an App on the Marketplace that can do this - or, there is an alternative using Jira Service Management In JSM, you could use Forms: * You can use Forms to replace the standard request screens in JSM * You can set Sections in the forms, which can be shown…

in How to control the show/hide of a specific field according to the selected value Comment by Ste Wright March 2022

Hi @Brett Geibel I'd contact Tempo first and see if it can be restricted there. If not, there might be something you can do in Jira - although it might be a workaround. For example, use Automation in this manner... * Trigger: Work Logged * Condition: Issue Type not in (Epic, Task) * Action: Edit Issue - clear Hours Logged…

in Log work by Issue Type Comment by Ste Wright March 2022

Hi @Thomas Kuhlenkamp _PAA_ Is it not possible to integrate Jira and Freshdesk more directly? It looks like there are options for this... * Freshdesk's own instructions: https://freshdesk.com/integration/jira * Marketplace App options: https://marketplace.atlassian.com/search?query=freshdesk Ste

in How can we forward a ticket to our service provider Comment by Ste Wright March 2022

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