Ste Wright Community Champion

No worries Tomasz! Let us know how you go, and if we can be of any further help :) Ste

Hi @Narayanan.Subramani These probably are your best options... * Set each test cycle as a separate table in Confluence. You can then highlight each table and choose to create each row as a Jira Issue, for each cycle. * Copy/paste the needed rows into a CSV file, then upload them into Jira. * Just create them in Jira…

Hi @kedar pan This isn't possible using native Jira - a small number of system fields can use history searching for this, but this doesn't include Target End The included fields are Assignee, Fix Version, Priority, Reporter, Resolution, and Status. As far as I've seen, it's not possible with more advanced JQL Apps either.…

Hi @Kevin Hinners Assuming you mean create a new one then modify it... * Go to Confluence Settings > Global Templates and Blueprints * Locate the Template you wish to duplicate, and open the Edit screen in a new tab (usually Cmnd/Ctrl + Click, or right-click and select to open the link in a new tab) * Next, on the original…

Hi @Stephanie.Allison Which issue are you seeing? Can you clarify specifically what is happening on your instance? Ste

Hi @Paul Hugg For this scenario... * User goes to portal, enters keywords into a field * Routed to 1 of 3 groups * Those teams can view the issues in queues ...it should be possible to just have Queues for this. To set one up: * Go to Queues > Manage Queues * Create a new Queue * Set the JQL - for example, description ~…

Hi @Seva Samuel Safyan I assume the warning is to ensure you're aware that a user is moving from free to billed. Have you considered just adding all the dev team as Workspace Members instead, thus avoiding the need for them to be a guest - this might exempt them from the warning? You can see how to do this on this help…

Hi @[deleted] Automation is available for all levels of Jira plan, including free. There are just some variances between the plans (such as execution limits, etc). Let us know how you get on with your rule! Ste

Hi @kedar pan Could you provide an example of your current search filter? It sounds like you're looking for a filter to show you how many Target End Dates were modified in a time period (irrespective of the date in the field itself)? Is that correct? Ste

Thanks for taking the time to tell us how you did this, roovy! This alternate option might be of use to other users who locate this question in future! Ste

Hi @Paul Hugg This is certainly possible using Automation - but I would be wary about using key word association. I'd consider using something more substantive - such as... * A custom field to clarify the type of request * Having separate request types you can reference in the Automation rule * ...etc The rule does depend…

Hi @Sushmitha How are you exporting this data to Excel? It should work if the fields are populated, and you are... * Searching for these Issues using JQL * Setting the fields as visible in the Columns * Exporting the data using Export > Export Excel CSV, or the Excel button Ste

Hi @A412710 Is this Cloud? Looks like Server/Data Center to me. If it is Server/DC - you can set which Statuses are visible in this bar - but there's a maximum of 3 which can be visualised here. To do so, you need to modify your Workflow's transition properties. This is managed using a transition property called…

Hi @jam jak What are you looking to know? In terms of rules of engagement - check out: https://community.atlassian.com/t5/custom/page/page-id/rules-of-engagement In terms of what you can do on the Community - for example, in Jira you can... * Ask Questions you're stuck on * Start, or get involved with, Discussions * Share…

Hi @Donell Peters Have you considered just using Jira. For example, you could... * Provide Customer Advisory Board Members access to Jira * Give them access to view only one Jira Project * Allow them limited access to the Project - for example, only permissions to vote on Issues, add comments, etc You could split off into…

Hi @Lakshmi Sindhagatta Are you looking to move an existing Server instance to Data Center? If so - I'd check out these links... * https://www.atlassian.com/migration/plan/data-center-guide * https://confluence.atlassian.com/adminjiraserver/migrate-from-server-to-data-center-993929572.html There's a lot of great…

And in Portuguese, using Google Translate... Se estou entendendo corretamente, você deseja alterar o Tipo de Problema relacionado a este Tipo de Solicitação? Se sim, isso não é possível neste momento - mas é um recurso em desenvolvimento - acompanhe o progresso em JSDCLOUD-349 O único método por enquanto é excluir esse…

Hi @Guilherme Costa If I'm understanding this correctly, you want to change the Issue Type related to this Request Type? If yes, this isn't possible at this point - but it is a feature in development - follow progress via JSDCLOUD-349 The only method for now is to delete this Request Type, and create a new one. Ste

Hi @Shauna Corbitt To clarify... * The Issue Collector has a form for users to fill out? * When they select submit, the Description should be modified with additional information - in this instance, a checklist? * Is this a checklist from an App? Or just a list? * Is this checklist dynamic or static? It sounds like this…

Hi @Diana Dilanyan I don't think it's possible at this point. It used to be in previous versions, but I know it's now a feature request for the more recent versions - see JSWCLOUD-19384 (and its related requests). Ste

Hi @Mariam Hovhannisyan It should be fine with these parameters. Have you tried on a different browser? What error is received when you follow the above instructions? Ste

Hi @Matt Melvin This isn't possible to do natively - date operators like BEFORE or ON use specific dates, rather than date fields themselves. You might be able to find an App on the Marketplace which extends JQL to allow for this - but it's not something I've seen before. I have however got an option for a workaround you…

Hi @kedar pan You should be able to use it - a simple JQL like this should work... "Target end" < startOfDay() I have found it doesn't work with Scriptrunner though, if using dateCompare. It's because technically Target End Date isn't a date field in Jira - it's a Target End field type. To circumnavigate this - I usually…

Hi @Thomas Kuhlenkamp _PAA_ Is your Service Provider... * Accessing the ticket on your actual Service Management Project (i.e via the Agent view) * Receiving a notification and only able to view it via the Request Portal (i.e the customer view) * Getting the ticket sent to them, into their own portal (eg. sent to another…

Hi @Paulina Mijal Is this using an App? If so, which one? What's available will likely depend on which App it is. You alternatively can just create a list... * Add a Jira/Filter macro * Set the JQL to look for Risks - for example issuetype = Risk * Set the columns to relevant information - Impact, Likelihood, Risk Rating,…

Hi @Mela I would envisage not easily, if possible at all (especially if it's Cloud). I wouldn't recommend it either. It's usually easier to teach users to use the native language of Jira, rather than customising it. Out of interest, what's the need here? Ste

Hi @SKo Depends on what your Service Management Project is for? For example, you might use Versions for bugs identified by customers. Place them in the Production Release they're being fixed in, and have an Automation Rule to notify users via their tickets when released. But - you don't have to use them, it's dependent on…

Hi @tmaliszewski Is the field available if you search for it in the Choose fields to set field? As I say, it'd be good to clarify why the field isn't showing rather than trying to resolve it with JSON (which still might not work if there's a reason the field is not editable). It should be there in the list, there's no…

Hi @Cecilie Emilie Flindt Robert Is this method acceptable... * Give the Super Users a Jira account * Provide them with Browse access to the Service Management Project, based on Group membership * Allow them to see all the tickets in a Queue or otherwise? This is how you'd usually do it. Otherwise you might need to control…

Hi @tmaliszewski What's the full rule? I assume the user picker is a custom field, not the assignee field? It'd be good to clarify some things about the field also... * Is the field on the Screen? * Is it a visible field - i.e not hidden in the Field Configuration? ^ Because if it's a normal User Picker (Single User), it…