Ste Wright Community Champion

Hi @maksaimer Usually, they're all pretty consistent in length. Ste

Hi @Анастасия Normally, you can't. You could look if an App can manage this - but I can think of a native option (assuming the transition to done is not all <> all) You could... * Create a checkbox custom field - Overdue * Have an Automation rule which populates Overdue, if the due date is in the past* I'd suggest having…

Hi @wgakuru I've not seen a public list of error codes before. I'd usually suggest if you can't rectify the error yourself, try contacting https://support.atlassian.com/ for help :) Ste

Hi @Ian H It might be possible to still use the Tempo Teams field as long as you can confirm the... * Custom Field ID - usually possible even on locked fields by viewing the field information, and taking the ID from the URL * Team IDs/Names If you're using the Team field from Advanced Roadmaps - to set this in Automation…

Hi @Raju PSR Can I clarify... * What is the user trying to do on the plan, in terms of moving Backlog items? Move them how? A screenshot, with some additional explanation, would be very useful here :) Ste

Hi @Gnanabaskar Assuming you've installed the Marketplace App, TestRail Integration for Jira, have you tried using the TestRail Integration Guide? See it here: https://www.gurock.com/testrail/docs/integrate/tools/jira/cloud/ Ste 

Hi @Chathura Wijeratne Can I clarify... * Are these custom fields? * Where are these fields being utilised? A screenshot would be greatly beneficial here so we can see the behaviour :) Ste

Hi @Kavya Janiwarad As far as I know, not natively. Who is in the Assignee field for a Project is based on the Project Permissions (i.e Assignable User) - but this is for all Issues, not specific ones. Could you explain the scenario in more detail? It might help us find an alternative solution :) Ste

Hi @Abhilash Gunturu Can I clarify here... * Can other users see Stories on the Board/Backlog? Or all users can't? * Does the user have any filters set on their view - eg. quick filters? It might be beneficial to provide a screenshot of their view of the board/backlog, and someone else's, if they do differ! Ste

Hi @Chris.T To confirm, you only had one Org Admin/Product Admin - under this generic email? Does anyone else in the team still have access to the other account? Or can you login to it from a different browser / incognito mode? Ste

Hi @maksaimer Unsure if you'll be able to extend a Jira Server trial these days - as Server products are EOL. If it's a Data Center though - according to this article, you can extend your evaluation period up to 90 days. Ste

Hi @Lena Widmark Not that I know of - probably because there's so many different email address types out there. Invites only use email addresses to create a user, rather than providing an option to set their name, etc. In unmanaged instances, the Atlassian Account belongs to the user. They can choose to update their own…

Hi @Patrícia Gomes Can I clarify the logic is... * If a Sprint starts... * And it has a linked JSM ticket... * Update the JSM ticket's status? If yes, I found it took two Automation Rules to achieve this. The Sprint started trigger needs to relate to certain branches - namely For Issues in the sprint. I found that this…

Hi @Sergei Gridnevskii If the user was a customer, and you create an Atlassian account for them, there isn't a relationship between the two. It's best to migrate the account instead - so they're interlinked rather than duplicated. To migrate a customer you'd usually... * Go to Jira Settings > User Management * Select Jira…

Hi @Sergei Gridnevskii Have you tried using the User Management section? This might be under either... * Go to Jira Settings > User Management * On the left-hand menu, select Jira Service Management * Search for the customer * On their row - select 3-dots icon > Revoke Access/Delete Account Or... * Go to Jira Settings >…

Hi @Andrzej Chmura I don't believe it's possible to delete an Organization, even if it's empty. I'd recommend contacting https://support.atlassian.com/ - and asking them for help on this :) Ste

Hi @Haakon-Christian Oehninger-Storvoll Natively, this isn't possible. You'd usually use Automation to set a default field in this manner, or copy it from a template Issue, but attachment isn't an option at present. It's not an ideal solution either - as you'll end up with lots of attachments that are all exactly the same.…

Hi @Vamsi Divi Not sure I completely understand the whole question - can you clarify the need? If you mean how do you query for Epics in JQL, it depends on what you need to see? For example, you could query by... * Key: key = ABC-123 * Issue Type: issuetype = Epic * ...etc Ste

Hi @Andrew Z Not that I know of - I think the standard defaults in here are the only default option. It's not like an Issue Search where you can set the columns, then save it as a shareable view. You could try using the shareable link and see if that works? * Set the columns * Press Share > Copy Link * Provide link to a…

Hi @Jeff Reed This doesn't happen for me when I have a custom Request Type and have... * Summary/Attachment as required in the Request Form * A Form below these fields, with a mix of linked/unlinked/required/optional fields ...assuming the form is replacing a Request Form (i.e in the Customer Portal. It does error if the…

Hi @[deleted] This worked fine for me when I... * Created an Epic * Set the Start date using the calendar (or typing in using the format in the field) ^ What happens when you select from the calendar? Does it show as the correct date pre-creation? Ste

Hi @Reda Menčikovaitė Project manager Cloud-to-Cloud migrations are in beta right now - to see what's possible, visit: https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/ And to create a backup, see: https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ Ste

Hi @ray scott Could you provide a screenshot or drawing of what you're trying to achieve? I'm struggling to visualise the Sub-task fields on separate line requirement. Ste

Hi @Gnanabaskar Is the Workflow in Prod... * Published - i.e available for users to use or... * In Draft - and is either one of these set of Statuses? It might be that the Workflow was in draft and has either not been copied across because of this, or has replaced the published Workflow during the data copy. If the above…

Hi @Rob van Eerd You're correct that when using the history operators - like CHANGED - in JQL, during query creation it doesn't show available statuses as the query is written. I couldn't find a bug for this - please feel free to report it via: https://jira.atlassian.com/secure/Dashboard.jspa In terms of the query working…

Hi @Paul Swanlund Is this using an App? I think UI Child Cards is from Refined for Confluence? If yes, I'd recommend contacting the vendor for assistance with more niche requirements - to do this... * Go to their Marketplace listing * Select the Support tab…

Hi @Karl Rothenberg It's only available in Cloud. DC only has the Dependencies Report - see: https://confluence.atlassian.com/jirasoftwareserver/the-dependencies-report-in-advanced-roadmaps-1077915784.html Ste

Hi @Ryan Oddie How is the data stored in terms of Client ID, and other information? I've seen teams do the above using... * Asset Management - helping link customers to relevant information * Automation - setting custom fields based on trigger information * ...a combination of both Would one of these options work for you?…

Hi @Tomáš Mračník The Portal takes into account tickets you have access to - i.e... * Tickets you created * Where you are the participant * Where it's from your Organization, or shared with it ...it's not a free-for-all. As an Admin, do you have access to all tickets in this manner? Do you have Browse Projects and/or…

Hi @Vinay Sharma What are you looking to know about Filter Count? The gadget allows you to define criteria, and see how many issues in a pre-defined filter meet your criteria Here's an example of how you might set this up: * Go to Filters > Advanced Issue Search * Create a search, and save it as a Filter. For example, to…