Ste Wright Community Champion

Hi @Michelle Boldison Not that I know of natively. If you're linking a Form to a Jira Field, it displays all that field's options. In this instance, you'll need to create a Custom Field per Form - such as a Select List (Multiple Choice) - and list only the options you want to include. Then link it to your Form field.…

Hi @Mouna Hammoudi Not that I know of - the field types available are: Text, Number, Date, Datetime You could check with Adaptavist Support though - see contact options on their Marketplace App listing's Support tab Let us know what Support say if you contact them! Ste

Hi @Jan Šimek I assume you're using a Company-managed Project, where these types of transitions are possible? Then to clarify... * You have a set of Statuses and Transitions in a Workflow * Some Transitions are closed (Status A can transition to Status B) * Some are open (you can transition to Status Z from any Status) *…

Hi @Laura Orlovic Are you using Cloud? And using a Jira Work Management project? If yes, there is a bug where the resolution field (and therefore, resolution date) are not set in this project type - see JWMCLOUD-180 for more details. There are a few options... Custom Fields + Automation * Create two Custom Fields:* Date…

Hi @J.R. Massey Not that I know of natively when running parallel Sprints. As far as I know, there isn't a workaround either. Ste

Hi @Tristan Not natively. Project Roles are global - so they're available in all Projects, even when they're not relevant. I'd look to limit/consolidate Roles where possible - and only create new ones when required for a Permission Scheme, etc. A good way to look at this is Roles are for certain permission levels, not job…

Hi @jbolton Not that I know of natively. If you're linking a Form to a Jira Field, it displays all that field's options. In this instance, you'll need to create a Custom Field per Form/Request Type - such as a Select List (Multiple Choice) - and list only the options you want to include. Then link it to your Form field.…

Hi @Kartik Pant Can I clarify specifically what you trying to do - is it: * When an Issue is transition to ABC Status * Assign the Issue to a User, based on another field (eg. Reporter) If yes, this should be possible using Company-managed Workflows - using Post Functions such as... * Assign to Current User * Assign to…

Hi @[deleted] Looks like I made a minor error in Rule 2 - the Branch logic should be... * Branch: Related Issues = Parent...* Condition: Related Issues Condition* Related Issues: Sub-tasks * Condition: All match specified JQL * JQL: issuetype = Block AND status = Done * Condition: Issue Fields Condition* Flagged is not…

Hi @Prakhar Godbole Tabs aren't a native feature as far as I know - you'll need an App for that - for example... * Composition Tabs for Confluence * Navitabs - Tabs for Confluence ...or another App from the Marketplace. Ste

Hi @Neil Wills In simple terms - yes, you need multiple plans. Advanced Roadmaps needs one estimation method per plan to help with auto-scheduling, etc. If you do need a central multi-team view, you could either... * Not utilise estimates, and just use it as a basic roadmap to show progression * Meet with the other teams,…

Hi @Patrick Ondreovici Is this still happening? Does it happen for just you or other users? And are you using a specific browser to access the platform? Ste

Hi @Scott Clifford Did Support respond to your query? If not - I would first check: * Are other users receiving email notifications? If not, check the Notification Scheme for your Project(s), and see if it's limiting what kind of notifications you can receive. * Go to your User Icon > Personal Settings - and check that the…

Hi @jbeg As far as I know, you can't do this in one file for Parent Linked issues. You'll need to: * Upload the Initiatives first * Import the Epics, populating a Parent Link column with the previously created Initiative Issue Keys Ste

Hi @Ingo Wenke Can I confirm that... * You have one JSM Project * You have one email address attached to the Project - info@... * The email address has alias' that users can email requests to ^ If this is the case, from a Jira perspective the emails are being received via info@ - not any of the aliases. As far as I know…

Hi @Joost Klykens Given it's only for one user, and not everyone - I'd recommend contacting Atlassian Support in this instance. Let us know if you find the resolution! Ste

Hi @Victor Piguet Do you mean the order of the Custom Reports under the "Reports" option on the left-hand menu? If so, it's not possible to modify their order at this stage. There is a feature request for this - view/vote on JSDCLOUD-7972 Ste

Hi @Zdeněk If I'm understanding the logic correctly: * The Component Lead always overrides other Default Assignee options * If there are two Components, both with Component Leads, then the Default Assignee will be based on which Component was created first So in your instance, Component 2 takes priority because it is using…

Hi @Noelí Fusco Can you provide some more details about the missing field? * What type of field is the custom field which is missing? * What type of Form field are you using on the Form? A screenshot might also be beneficial here! Ste And in Spanish, using Google Translate: Puede proporcionar más detalles sobre el campo…

Hi @gabriela rodriguez Can I confirm how the process works: * User creates a Case in Salesforce * This creates an Issue in Jira, via a connector * The Issue should be associated (assigned?) to a specific User's Account in Jira, based on the custom field value ^ If this is correct, how does this work in relation to Custom…

Hi @Carrie J I'd check out Atlassian University as a starting point. For example, check out... * Create Plans and Dependencies in Advanced Roadmaps (free webinar) * Planning with Advanced Roadmaps (paid course) Or, search for other options! Ste

Hi @Steven Lees-Smith Really, there isn't one correct answer here - either way works. If I were you, I would... * Create two JSM Projects * Setup one to have all hardware requests under a Portal Group * Set the other to have all incidents under a Portal Group * Test both Projects with a selection of your own users, and get…

Hi @Gaston Him Are you picking the dates from the Backlog view? If yes, are you using the calendar to pick the date/time, or trying to enter it manually? Some additional detail would be useful here - and if possible, a screenshot of the error! Ste

Hi @Hidvégi Márton It's not possible natively. It might be possible using a scripting App - such as Scriptrunner. Do you have an App like this? Ste

Hi @Ginger Grant Assuming you're a Workspace Admin - to find billing: * Go to your Trello home page (click the Trello icon in the top-left) * Expand the relevant Workspace from the left-hand menu * Select Billing * Use the Change hyperlink next to the Payment method, to access your payment details Ste

Hi @Mike Shyavitz I assume this was a free instance? As far as I know, instances are deactivated if not used for 120 days - it's explained in more detail on this help page for Jira, but I believe it's the same for other products too. You might be able to restore the instance with the data intact - I'm not sure how long it…

Hi @Amel LAOUINI Do you mean the roadmap works as per this help page? If yes, as far as I know you can't deactivate this feature on the basic roadmap - aside from removing all the Start/End dates from future sprints, which will clear them. Or you can change to a Kanban Board, where these roadmap settings are not relevant.…

Hi @Mathew.Teague It'd be beneficial to see how you've done this already in Automation so we can both work from the same design. Screenshots would be beneficial here, or more detail on each step in the rule. I'm not familiar with AdminByRequest - but the other option is to look at whether the Issue can be created another…

Hi @David Might need a little more information here: * When you say initial Issue, what do you mean? * Is this a Jira Service Management Project? With Customers only getting access via the Request Portal? Some more specifics will help us find the right answer for you :) Ste

Hi @Alexander Hammond Are you not populating the user's email address at all from Atlassian Access? Assuming it's not feasible to block creation of Issues via email - I'd recommend: * Create a new Atlassian Access, and Jira instance separate to your main instance * Implement it with Azure AD, and test making changes with a…