Ste Wright Community Champion

Hi @Ieva Katiliute This should be possible to set using Jira Service Management access settings: * As a Jira Admin, got to Jira Settings > Products * Select Customer Access from the left-hand menu * Ensure the setting Don't allow customers to create their own accounts is checked This should ensure email requests from…

Hi @Thorsten Kling I'd check this Knowledge Base article first - Complete issues missing from Advanced Roadmaps plans Let us know if this helps resolve the issue or not! Ste

Hi @Andrew Prendergast Whilst this help page is for Jira, I'm pretty confident the details apply to Confluence also in your specific use case: Inactive Free products will be deactivated If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity.…

Hi @[deleted] Do you mean email notifications? If so, I would... * Create a new Notification Scheme * Limit the notifications to only those which are useful for Agents * Apply it to all relevant JSM Projects These notifications are only for internal Agents, and differ from customer notifications - see more about…

Hi @Jose Bohorquez Yes, but you'd need Automation to help you do this. What's available depends on your hosting type: * Cloud: Native Automation will be able to do this * Data Center: Automation will be able to do this, but it isn't native yet, it's coming before 30th June 2022 - see this article for more information *…

Hi @Michael Miller It looks like there are a few requests here: * Access to Jira vs Jira Service Management * Restricting access to Issues of a sensitive nature * Ensure Approvers remain working Jira vs Jira Service Management Access In simple terms... * Users need a Jira licence to use Jira Software, and a Service Agent…

Hi @Gail There's a few options such as... * Groups: Organise Request Types into Groups, if there's too many independently * Forms: Use Forms to create more powerful request forms (for example - with questions that only show dependent on other field options) * ...etc I guess it depends - what are you looking to customise…

Hi @Carmela Marco Can you clarify what you mean by lockout rules? Do you mean how do you deactivate a user's account? If so... * Remove their product/site access via Jira Settings > User Management * Revoke their access within your SSO/SAML platform Ste

Hi @Aadhar Lamichhane I've merged this question with this one: https://community.atlassian.com/t5/Jira-questions/Atlassian-Plugins-available-in-Atlassian-Cloud/qaq-p/2018647 Ste

Hi @Aadhar Lamichhane I've merged a few other questions into this one - namely this one and this one. It looks like you have a few more with answers according to your profile, which I'll leave separate. You are welcome to ask about all the Apps in one question - it would be a lot quicker for you, and ensure you have a…

Hi @Aadhar Lamichhane I've merged this question with this one: https://community.atlassian.com/t5/Jira-questions/Atlassian-Plugins-available-in-Atlassian-Cloud/qaq-p/2018647 Ste

Hi @Christoffer Freij Your gut feeling is correct - from what you've described, Company-managed Projects are the way to go. Whilst I appreciate Team-managed Projects are great for their simple setup and ease of customisation - I think these are great for single, isolated teams/projects that don't need any specific…

Hi @Damjan Music Honestly, I'd do what you recommended - and have sub-versions alongside the main versions. If this is crowding your releases page - I'd ensure you are marking them as "Released" - so you can filter for Unreleased versions only, making the page cleaner. Ste

Hi @Rolf Dengler It looks like it's being tracked as a bug - confirm it impacts your team via JSDSERVER-7372 It's available in Cloud, because Cloud and Server/DC are two separate products - they're not developed in parallel, and don't have the same features. Ste

Hi @Lori Brooks Can I clarify what you mean by theme? What are themes defined as in your instance of Jira? Ste

Hi @Wendy Gem Thorneloe Is this a... * Request Form - found via Project Settings > Request Types > Choose one > Request Form? Or a... * Form - found via Project Settings > Forms > Create Form? I'm assuming it's (2) based on the mention of Templates - if this is the case: * Templates Missing: This is a known bug, confirm it…

Hi @Akinwale.Olurebi Not natively, there's not an option to add custom exclusion rules - for example, using JQL queries, like in Quick Filters on Boards. It's a good idea though - I'd recommend raising it as a feature request in JAC. For now, I think your main options would be to either... * Issue Source: Make this a…

Hi @Daylon Quaice Welcome to the Community! Can I clarify if you're looking for help with a specific issue you have in Jira? Ste

Hi @Priyanka Choudhary You can use the cloud-to-cloud migration tool for both of your scenarios - which is better is down to you - for example... * Is one instance better than the other? Or do you want a fresh start? * Could you benefit from starting a new instance (eg. only migrate some Projects, leaving others and their…

Hi @Venkatesh As far as I know, the user will have a managed account - regardless of what other products/instances they have access to. Once you activate SSO - that is the method the account logs in with. This will stop the user accessing other instances without SSO/Access, as the user has no control over their login…

Hi @Michelle Rau HP I'm assuming your structure is something like Initiative > Feature > Epic > Story/Task, to allow for me to make suggestions. The reality is though, that it depends on how the work is structured and tracked at a project/program level. Whilst there's no one answer - I would recommend that technical…

Hi @Rafi PM For Date/Time Pickers, you need to enter a time as well or the field won't populate. If these are custom fields, you could recreate them as just Date Pickers? Then, move the data over to the new fields - and delete the Date/Time Picker versions? Ste

Hi @wangzehong I'd check the two products are linked together first. Check out the general instructions on this help page, and specific instructions for Confluence here. Let us know if this helps, or if it's still not working even with the applications linked! Ste

Hi @Manu Anand To summarise your need... * You have help documents in Confluence, for customers * Customers should be able to access these documents from within your product (which is not an Atlassian product) * You cannot make the Confluence Space/Pages public * But, you also don't want the customer to have to login to…

Hi @Patrick Kramer Can I confirm you're looking to request users to... * pick a Peer Reviewer from a User Picker Custom Field but... * limit the options in the User Picker, to a subset of the wider use base and... * if an incorrect user is chosen, display a warning message If yes, not that I know of natively (for either…

Hi @Tony Montana I believe Publish Event is for listeners, integrations, etc - rather than activating the notification for users. You should still be able to do this though by changing the action to Send email and filling in the relevant data. Ste

Hi @Trevor Overstreet Not that I know of, and I haven't seen it documented anywhere. You could contact Atlassian Support to check if needed (Atlassian now owns Proforma). Or just create larger forms and see if you hit a limit? I would recommend considering the customer experience for a form with a 100+ fields though - is…

Hi @[deleted] Just to confirm you're looking for two rules (one of which works)... * Add Flag if an Issue has any open "Blocking" Sub-task * Remove Flag if an Issue's "Blocking" Sub-tasks are all in Done If yes, I've provide both rules below, just for clarity. Rule 1 - Add Flag: * Trigger: Issue Created * Condition: Issue…

Hi @Kingsley Peters Sounds like the Expand macro might meet your needs! It can't be used in a Panel though, as far as I know. Ste

Hi @CJ Edwards At this stage, this isn't available in the Queue view unfortunately You can view/vote for this Feature here: JSDCLOUD-8170 Ste