Ste Wright Community Champion

Hi @Rahul This should be possible if there's a relationship between Issue A and Issue B - eg. a parent/child relationship, or an Issue Link. --- For example, if I wanted comments to reflect on two issues linked using blocked / is blocked by, I could have: * Trigger: Issue Commented * Condition: Related Issues Condition*…

Hi @Shreya M Just to add to Alex's answer - you can "Group by" Sub-tasks, using the appropriate setting in the right-hand corner (next to the "Insights" button). But it would then group the Sub-tasks into swimlanes, with the Tasks, Bugs, etc as the swimlanes, not on the board in columns anymore. Alex is correct that…

Hi @Maeneth Can I clarify the logic is... * An update is required every 1 hour * If there is no update within 1 hour, the SLA is breached * Once the SLA is breached, the next SLA should commence ...? You'd have to have lots of SLAs to make (3) work effectively - should the SLA not refresh itself once an update has been…

Hi @Michal Singer @ mentioning should send the user an email. Have they checked their spam to ensure it's not gone into there? Ste

Hi @Tom David I've tested this, and it works fine for me - the Approve/Decline buttons are visible on the customer portal. Is it listing the default members as approvers on the portal now? Ste

Hi @Anelise Zanelato Marques Assuming you're the Workspace Admin, these steps should work: * Go to Trello, and open the left-hand menu * Select Settings > Billing * Under Change Subscription, select "Cancel Subscription" and follow the steps You can see more information on this help page Ste

Hi @Jinhoe Kim (진회) I'm also on a Chromium browser and it's working fine for me! Have you tried the basics in relation to browsers: * Updating Chrome * Clearing cache, etc ...and is it still persisting? Ste

Hi @Tom David The Group isn't necessarily a native feature - and it doesn't have any automatic feature which adds it to a Jira Service Management Project. You still need to have a method to auto-populate the Approvers. Options include... * Setting a default value for the appropriate field (Approvers, etc) * Automation, as…

Hi @Tom David I'd consider whether Automation is a good option here - depending on your scenario, you could setup an Automation Rule to auto-add the Approvers. I'd also consider though if the approval step is "needed" though based on what you said above - you could replace/modify the workflow, and "remove" the approval…

Hi @Monika Kossakowska What are you looking to manage with this platform? For example, does this include... * Tracking the status of each item? * Contacting customers? * ...etc Just based on the original question, from Atlassian I would consider if Jira Service Management Premium would be of benefit. This includes... *…

Hi @Steve H_ What document are you referring to? Is it this document here? Assuming you're following these instructions, you can choose to migrate all your issues - not just the open ones. See this part here: Search for your existing issues First, you need to find the issues you want to move: * Select the search field in…

Hi @Eshita Those fields aren't readily available, but that does not stop them being referenced using Smart Values! We'd be happy to help create the rule with you if needed! What is the outcome you'd like the rule to achieve? Based on your initial question, it seems like... * Part of your hierarchy is Capability > Epic >…

Hi @Pedro Henrique Garcia de Souza Do you mean this App - Swanly: Portfolio Roadmaps? If yes, you have to purchase based on the number of licensed users - see the the question "How do I determine my Cloud pricing?" on the Pricing FAQ page Details... How do I determine my Cloud pricing? Apps are billed based on the number…

Hi @Neelesh PB Notifications based on the Notification Scheme trigger when the event happens. --- You could use an Automation rule for this though - for example... * Trigger: Scheduled* Run Rule = 1 Days * Run a JQL search and execute actions for each issue in the query = TRUE * JQL = "Start Date" >= startOfDay() and…

Hi @Frankie Sanchez A few questions... * Have you created a Story manually? * Have you tried searching for Story in the Issue Type box (even though it's not in the list)? * Can you provide a screenshot of your Issue Type Scheme? Ste

Hi @Tim Hailey This is quite a specific question - realistically, it'd be best to test the upgrade in a non-Prod environment first (assuming you have a Confluence instance with a similar version). The documentation is clear - upgrading Confluence is the safer option. Choosing to not do so has its risks. Another alternative…

Hi @Brian Salman Could you post the details and/or a screenshot of your rule? It would also be beneficial to check the audit logs of the rule - check it is executing when you think it is - and test it based on changing the status, see if any execution is present, and if it's successful or not. Ste

Hi @Joshua von Damm Is this specific to your user account, and not impacting all users on your instance? If you Admin has ensured your license is correct - I'd have them contact Atlassian Support on your behalf. They should be able to contact them via: https://support.atlassian.com/contact/ Ste

Hi @Robert Love Can I just clarify the need? Request Participants is (usually) on every JSM Form by default, so doesn't need to be added to the form separately. What are you trying to achieve by adding it to the list of fields? There might be an alternative to consider :) Ste

Hi Ivan, Not something I regularly use I'm afraid, but thanks for clarifying. If you could use Automation for this instead, I can certainly help there if you provide a few more details about the need :) Ste

Hi @LarryT Can you try replicating the Board by creating a new one, with the same filter, and see what happens? Ste

Hi @Rahul Ensure all Security Levels include access for the Project Role "atlassian-addons-project-access" All permissions in the Permission Scheme relevant to the Automation will also need to provide access to this Project Role. This Project Role is a non-human role, which allows Apps (like Automation) to take action on…

Hi @Rahul Sure, this is possible using Automation. The rule will look something like this: * Trigger: Issue Created * Condition: If/Else Block - If...* Sub-Condition: Advanced Compare Condition* First Value = {{issue.Security.name}} * Condition = equals * Second Value = L1 * Sub-Action: Assign Issue* Assign to = Specify…

Hi @Sreenatha Reddy J Can you clarify where you are creating this Application Link? And what Application are you linking to Confluence? Ste

Hi @Denise Ellis Not that I know of. The "Basic Roadmap" and calendar view use one set of fields (Start Date/Due Date). This differs to "Advanced Roadmaps" in Jira Premium, where a custom set of date pickers can be used. Ste

Hi @Sreenadh What specifically do you want to know about the Backup manager? These might be some good help pages to start with: * Export Issues * Automate backups for Jira Cloud Ste

Hi @kanchana wijerathna I'd think the simple solution is to modify the source instance's usernames to match. You should be able to do this using the Crowd REST APIs; using the Rename method. Ste

Hi @Tejaswini Can I confirm the need here? * Sprints should close automatically 14 days after the start date * This is regardless of the end date - i.e if a Sprint is 4 weeks long, it should still close after 2 weeks? * Once a Sprint is closed, all incomplete issues should move to the backlog Can I clarify why this is…

Hi @Jessie Li Sprint works off ID in Automation - so if you change the Smart Value to... {{triggerissue.Sprint.id}} ...it should work! --- You can also use the simpler "Copy From" option here though. To do this, within your "Create Issue" action... * Add the Field - Sprint * When the field appears, click the breadcrumbs…

Hi @Tim Arthur Is this for a Cloud Project? And is the Project Company-managed? If yes, you can activate rich-text for any custom Multi-Line / Paragraph field. To do this you'll need to be a Jira Admin, and then... * Go to Settings > Issues * Select Field Configurations from the left-hand menu * Select the Field…