Ste Wright Community Champion

Hi @Claudia Beltran Might need some additional information here: * Is this Cloud, Server, or Data Center? * What products do you have (Jira? Jira Service Management? Etc) * What processes are the Projects being created for? It sounds like you might have... * Customers creating Service Requests for resolution * Related…

Hi @Chloe May Do these other "read only" URLs have different "View" names? You can modify your own personal view to have different fields, groupings, etc. But when you "Save this view" it should update for everyone - assuming you aren't creating a new view each time. Ste

Hi @Ivan Andrieiev Do you mean in the Basic Roadmap (i.e from the left-hand menu on a Board)? If so, it should be possible to see all Sprints - closed, current, and future. For future sprints, you just need to ensure you set some dates for it - you can do this from the Backlog view, click the "Add dates" hyperlink just…

Hi @Sreenadh Can I confirm the logic here? * When an Issue is created... * If...* Type = ITSM * Then Approvers = Manager, System Owner * Else-If...* Type != ITSM (or various options) * Then Approvers = Manager --- If yes, it's possible - but does depend on whether the "Approver Source" is the same for both If / Else-If. If…

Hi @Stefan Froehlich Can I confirm if you're using the normal "Request Type" form, or the Forms option? Using the former, I can add Cascading Fields without an obvious issue. It'd be useful if you could: * Detail the process further - for example, what scenario would require auto-population of the options? * Provide…

Hi @Himanshu Shrivastava I'm not sure on the right solution - but have you tried asking the vendor directly? You can see contact options for eazyBI on their Marketplace Support tab Ste

Hi @Sreenadh Can you clarify the need here? What will the second Approver field do? How will it work? Screenshots and/or an explanation of the process would be ideal here :) Ste

Hi @Urmila Ch Have you tried contacting Smartbear's support team (who owns Zephyr)? You can see contact options from their support page on the Marketplace. Ste

Hi @Madhuri Kallem Can you clarify your logic, perhaps with an example? I'm reading the logic as: * If Category = A, B or C * Then created 2x X issues * Else * Create X issues ^ How is "X" decided above? And what would the 2x Issues be - just duplicates of each other? Ste

Hi @Robert Marecki I envisage it can depend on the time - which might not be in your specific timezone, depending on Jira's settings. Although this is a bit of a guess - I'd recommend contacting Atlassian via https://support.atlassian.com/ and getting them to review your specific instance for this. Ste

Hi @liam.dyer-steel It should be possible to do - you just need to ensure that the Account is either... * Linked to the Project where the Automation will take place or... * Is global, and can be used on any Project Then the rule should be something like this... * Trigger: Issue Created * Action: Edit Issue* Field = Account…

Hi @Jakob B_ There's a whole range of things to consider when merging Cloud instances. It's difficult to give you a definitive list as it can simply depend on the scenario - for example... * Is the intent to merge the two instances (i.e remove one set of Jira/Confluence)? * Will it be a lift/shift, or a phased migration? *…

Hi @JensH At present in Cloud, migrating configuration between environments can be quite manual depending on what it involves - but there are some options! You can get a Sandbox on Premium, but only one per instance, per product. If you want 2+ non-Prod environment, you'll likely need 1+ separate instances. In terms of…

Hi @OOoo Could you provide some more information here? What events are you trying to activate? And how are you activating these events (eg. Post Functions? Scriptrunner? Etc) Ste

Hi @Ivan Andrieiev Can I just confirm your question? What behaviour are you seeing now which you'd like to do differently? Perhaps a screenshot would help :) Ste

Hi @Jake S You can certainly add Date/Time fields to an Issue. You'd need to create two Custom Fields - eg. Start Date/Time, and End Date/Time, using the appropriate custom field type. However, an Advanced Roadmap plan does not scale to be time-based - it operates based on Date Picker fields only. You'd need some other…

Hi @khushboo_puri Can I confirm - are you on Jira Server or Data Center? What's the hierarchy you're trying to implement here? From your question it sounds like... * Initiative * Program Epic * Epic ^ Is this correct? In this instance... * Program Epics can have one parent Initiative * Initiatives can have many children…

Learn something new everyday, thanks @Bill Sheboy ! I've updated my original answer. Ste

Hi @Dikla Tavor-Haimpur Not that I know of - based on the public roadmap, announcements, and pricing pages - Atlassian Analytics is an Enterprise feature only. It is only in Open Beta though. I'd keep an eye on it, and see what happens! Ste

Hi @Ivan Davydov Can I clarify what an Effector is in this scenario? Is this an Automation Rule? Or something related to the App "Structure"? Ste

Hi @Anthony Martinez Yes, you can do this. You can either... * Create this as a multi-Project / Global rule, if it is applicable to more than one "Project A" * Create this as a single-Project rule within Project A (assuming the same Project type) --- The rule will look something like this: * Trigger: Field Value Changed*…

Hi @Yakov Melman It's possible using Automation. --- For example, this rule should work... * Trigger: Field Value Changed* Field to Monitor = Sprint * Change Type = Value Added * Condition: JQL Condition* JQL = Sprint in openSprints() and Sprint not in futureSprints() * Condition: Advanced Compare Condition* First Value…

Hi @Inna S There's no mention of all customers being impacted though - just some customers - so could easily have had zero impact on your instance! I can only talk from my experience though, as I've said in previous comments. You'll need to make your own decision on whether this is acceptable for you :) Ste

Hi @Tim Finch Not something I've personally tried - but I found this help page: How to merge two users' content ownership and permissions in Jira ^ Is this what you're looking to do? Ste

Hi @František Vůjtek I don't believe so - if you need a multi-Project rule to work consistently, you'll need more Automation executions to do this. --- I did try this - I created a single-Project rule like this... * Action: Scheduled * Timeframe = Every 1 hour * JQL = issueLinkType "is blocked by" and resolution is EMPTY *…

Hi @Jessie Li You can do this without JSON - I've assumed for this example: * Tasks are not children of Stories * The "iOS / Android / Server" are to be added to the start of the original Story's Summary If this is correct, see below... --- The rule will look like this... * Action: Issue Created * Condition: Issue Fields…

Thanks @Trudy P Claspill - updated my response. Ste

Hi @Katinka Hitijahubessy You can only change between Issue Types if they share the same Field Configuration and Workflow - if either are different, it can block you changing the Issue Type. But you can still change the Issue Type using "Move": * In the top-right, click the breadcrumbs icon (3-dots) * Select…

Hi @Katarina Werner Probably best to contact Trello Support for billing questions. See the contact options here: https://trello.com/en/contact#/ Ste

Hi @Victor This depends on the circumstance. --- Tasks Assigned, Sub-tasks Unassigned: Natively, this isn't possible. This is because you need a sub-query - i.e... * Tasks assigned to me - assignee = currentUser() - standard query * Sub-tasks attached to these Tasks ("Sub-tasks of") - sub-query Two options are: * Use an…