Ste Wright Community Champion

Hi @Mayur Gaikwad/Tech PMO You can create a Jira Cloud backup - see more information on how to on this help page - Export data from Jira Cloud I assume though you're looking for an automated method. At this time, there is not an official tool for this, but it has been requested. You can vote for/watch this feature request…

Hi @Renata Ribeiro Can I confirm what you're looking to do? Are you looking to automate... * Creation of an Issue? OR... * Populate start/end date - based on some logic? OR... * Something else? More detail would be useful here - and If this is in Server/DC or Cloud would also be useful to know. You can certainly automate…

Hi @José Carlos De Oliveira Escalona This isn't an issue between Bug, Scrum, or Kanban templates (which just provide different configurations) - you have two different Project types here, Team-managed (top screenshot), and Company-managed (bottom screenshot). Team-managed Projects cannot have tabs at this time as far as I…

Hi @Daniel Martin To add another view to this - I'd trial the use of Spike being identified via another field first, and see how much it gets utilised. There might be some good reasons to have an additional Issue Type of Spike - for example... * Spikes are a separate piece of work, and need to be easily identifiable on…

Hi @Sebastian Benz This functionality does not exist - but there is a feature request on JAC you can vote for/watch - see JSDCLOUD-1602 A few alternatives I've seen: * Have an auto-response on the inbound email address for all customers, so non-registered customers receive some information (assuming you have a custom email…

Hi @Kelsey Smith I'm assuming you're using Automation for Jira. Can I confirm the logic is: * When an Issue transitions to "Approved" in Project A * Create an Issue in Project B * And if the Issue has Label A, transition the Issue in Project B to Backlog If yes, please see below. --- The rule will look something like this:…

Hi @Vada Evans Welcome to the Community! The Community is mostly other users like yourself, so we couldn't review the example above - but you could provide us a screenshot? But in this instance I would contact Atlassian Support directly - you can do this here: https://support.atlassian.com/contact/ Ste

Hi @Karen Ullrich Given Sourcetree v.3.4.3 was released in February 2021, it might be quite difficult to give you a definitive answer on the Community. There are some recently updated questions on the matter, which could help if you are experiencing issues - for example, see this question/answer (albeit for Windows 10).…

Hi @Alexandra Wayne Harper I assume the Tasks and "Issues with parents" are the same hierarchical level? Do you need to see the parents in this plan? If no, you could try filtering the Plan to show just the Task / Sub-tasks levels. To do this: * Select the Filters drop-down menu * Set The From / To hierarchical levels to…

Hi @Gunyong Do you have Scriptrunner or a similar scripting App, given it's Server? Could a script be causing this to happen? Ste

Hi @Charles Saunders - CAPE Yes - to do this during a transition, you'll need to use either Workflow Validators or Conditions. * Validators require a FixVersion to be set during the transition - for example, the Field Required or Field has been modified Validator might suffice * Conditions require a FixVersion to be set…

Hi @Gunyong Can you check... * If an Automation Rule is setting the Start Date and the Estimate field? This could be Project-level or Global * If a Workflow Post Function is doing this? Have you also checked with the Project Lead, see if they know why this might happen? Ste

Hi @pedro.o I assume you mean using Atlassian Access? If yes - then yes. You can link multiple instances to one Atlassian Access organization. The instances themselves will be separate (i.e separate user access management, separate billing, etc) - but the SSO/SAML management will go via one Atlassian Access organization…

Hi @robert cortez It's not really an SLA though is it? How does a user "breach" this SLA? What should happen within 90 days - the date should be entered within 90 days? An SLA needs... * An amount of time * Something to limit it to a certain set of issues * A trigger to start the SLA * A trigger to end the SLA (i.e stop it…

Hi @Robert Love As far as I know, it's not possible in Cloud to unlock a custom field. There is a specific feature request for this which you can vote/watch - see JSDCLOUD-1511 --- There's a partial workaround... * Create a custom field, type User Picker (multiple users) * Add this to the Request Form * Create an…

Hi @Rahul You could do this by: * Changing the Rule Restricted To in the Branch to just Project B - and/or... * Limit the Condition / Branch link types to be considered For example on (2) - if issues in Project A block issues in Project B, you might limit the Condition / Branch to just consider the "blocks" link type, and…

Hi @DonghyunGo You've mentioned Version 8.4.2 in the question, but stated you'd in Cloud in the Deployment Type. If this is Server or DC, the basic Roadmap (found in a Board) is not available - the basic Roadmap is a Cloud-only feature. The only Roadmap available in an on-prem solution is Advanced Roadmaps If this is Cloud…

Hi @robert cortez To check the logic here... * The SLA should trigger for an Issue where the custom date field is 90 days after the date set in the field * If the SLA is not met, it should show as breached If this is correct, a few questions... * What is the SLA checking for? * How long is the SLA? * Should the SLA not be…

Hi @Maeneth I'd say a combination of what Alex and Bill have suggested makes sense: * Create a Date/Time Picker custom field - to capture when the original SLA was breached * Populate this field when the original SLA is breached using an Automation Rule * Use a separate Automation Rule to "reset" the SLA for each time…

Hi @Eshita Thanks for this information - a few more queries... * How would these lists be formed? Is it just a list of all the issues regardless of order? Or is this an ordered list of issues under their respective parents? * Do you have any Apps with additional JQL functions? For example, Scriptrunner? Ste

Hi @Manuel Navarro There's two rules here: * Create the Serial Numbers * Check for Duplicates ^ Based on the need, I do think exploring a scripted validator on the create transition, and potentially a scripted post-function would be better. But this functionality isn't natively available - you'd need an App like…

Hi @Flavio Petrini Are Epics and the "Data Type" used in the same Project? If not, you could consider having a different Screen with a different set of Fields for this - and assign it to the Epic? Or, have the fields on an Epic, in a separate field tab, so it's "separated" from the standard Epic fields? Ste

Thanks for confirming Tim. Could you accept this answer if it helped resolved your query? Ste

No problem! Let us know how it goes! Ste

Hi @Robert Love The field should be on the customer form by default though, see this help page - Add request participants through the help center So it shouldn't be necessary to add it again - are you missing this option now? Ste

Good Luck with it :) Ste

Hi @Cornelius Dufft Posting this here also, based on the link provided in the other question. This is a Linked Issue, not a Parent/Child relationship. Even though the link is called "is child of", it's still a linked issue (i.e a sibling relationship) - the "Feature" itself would need to be actually set as an actual parent…

Hi @Cornelius Dufft This is a Linked Issue, not a Parent/Child relationship. Even though the link is called "is child of", it's still a linked issue (i.e a sibling relationship) - the "Feature" itself would need to be actually set as an actual parent of the Story in the Issue Hierarchy. Based on your other question (which…

Awesome, glad this is finally working for you! Ste

Hi @Christian Joel , @André Matzke , As far as I know, you can't modify the setting on this screen. The alternative is to open the Issue in a separate tab, by using Ctrl/Cmnd + Click instead. You could also raise a feature request to expand the "Open Issues in Dialog" functionality to this location too :) - raise the…