Ste Wright Community Champion

Hi @Natalia Mojica You can check how Permissions are setup as a Project Admin (although you'll need to be a Product Admin to modify them)... * Go to Project Settings * Select Permissions from the left-hand menu Assigned users to Project Roles is also possible to view/edit from Project Settings... * Select People from the…

Hi @sensei Are you following all the instructions found in these help pages? - https://support.atlassian.com/jira-service-management-cloud/docs/migrating-from-halp-to-jira-service-management/ If yes, I'd contact Atlassian for further migration support via https://support.atlassian.com/ Ste

Hi @Natalia Mojica Are you moving the issues from one Project to another, or cloning them? And what Project types are the source and destination Project (Software or Work Management? Team-managed or Company-managed)? --- There are possible reasons for this via Move Issues in Company-managed: * Due Date: Ensure you have the…

Hi @Natalia Mojica That's a variance in the UI between Team-managed and Company-managed Projects I'm afraid. In Company-managed it shows the due dates on boards DD/MMM/YY - and there's no modifying it at this time. If it's the colour you want, you can configure card colours though in Company-managed JSW Board, to show a…

Hi @Danielle Dakaud The resolution isn't being set; the resolution field decides if issues show as open or closed. I'd check your workflow to confirm... * Resolution is being set appropriately or... * Resolution is not being cleared unnecessarily when moving to Closed Ste

Hi @Chris It isn't possible to modify your results natively in this manner - the results will show all options selected in multi-select fields, not just one. There is a workaround though... * Create a custom field to either capture the component, or confirm it is set - eg.* Checkbox Field = Yes if component in use * Select…

To add to Trudy's answer, if you need to see Epic data on the child level, you could... * Create custom single-line text fields per piece of information (eg. Epic's Name) * Potentially make them view only, using multiple screens and screen schemes * Use Automation to populate them Then you could add them as a column in…

Hi @Michael S Sullivan If it's Team-managed, it's not possible as @Trudy P Claspill has mentioned. It could also be the Enhanced Board and Backlog feature though, which is on Company-managed. If that is the case Board Admins can add additional fields to view via the Board Settings: * Go to the Breadcrumbs (3-dots icon) >…

Looks good to me :) Ste

Hi @Jayme Burkhalter Not sure what chat function you're referring to here - could you provide a screenshot to visualise what this feature is? Ste

Hi @Tami Blake Is this the "Roadmap Planner"? If so, not that I know of unfortunately. Ste

Hi @Nate Dickinson I don't believe so, Forms does have conditional sections though, which allows you to show a field based on another field's option selection. You can see how this works on these two help pages: * https://confluence.atlassian.com/jirakb/using-conditional-logic-with-forms-1167693620.html *…

Hi @Oscar Espinoza Assuming this uses the official approval process, you could try this: issuetype = Change and approvals = approved() Let us know if it works! Ste

Hi @Guy Renko I think it might depend on how you've setup the JSM Project. Are Epics included? Is it still Stories, or is it another issue type submitted via the JSM Portal? Ste

Hi @Laurence Maiquez You could check out options on the Marketplace, for example... * draw.io * Gliffy * Whiteboards * ...etc You can also link external whiteboarding tools to Confluence, such as... * Miro * Mural * Lucid Finally, I'd check out Confluence Whiteboards - which is currently in beta! --- Which one works best,…

No worries Joshua. If this helped answer your question, could you accept it using the button above, so others who find this question in future know it can help them too? Ste

No worries @Anne Schwarz If this helped answer your question, could you accept it using the button above? Ste

If this answer helped @Team_IDEO could you accept it? That helps others who locate this question know this is a helpful answer :) Ste

Hi @Quang Nguyen Try creating an Issue and manually entering the email address into a single-line text field, and see if it works. That'll help clarify if it's an issue with the form or the rule :) Ste

I'd provide this as feedback (using the "Give feedback" option in the breadcrumbs icon) so Atlassian is made aware of this! Ste

Hi @Ahmad Sidawi I would check Epic Link isn't a mandatory field during creation. Usually this is via a Workflow Condition or Validator, on the create transition of the Workflow which your Sub-task uses. If there is one, either remove it, or duplicate the Workflow and remove it from there, then assign the new Workflow to…

Hi @T_Eoperations How are you forcing login / logout though? And what does it prove (aside from them being online)? Perhaps if you could clarify why you need to track this, that might provide alternative options :) Ste

Hi @Marcel Rode I assume it's because date fields operate based on date/time (even the date pickers), so it'd be difficult to create a dashboard in this manner. Your options would be to... * Use Automation to populate a field you can filter by, such as a select list field, which lists all the date options * Use an App…

Hi @Lior Cohen What's stopping you making the user story smaller, so it fits within your digestible sizing? It sounds like your user stories are currently too large, which is making tasks a necessity, rather than utilising the work breakdown hierarchy the other way - i.e Feature, based on your hierarchy above. It might…

Hi @PARISATO Marie-Hélène Apologies for confusion, for NULL, just leave the field empty in the automation action :) Ste

Hi @Lior Cohen Can't Product Managers and Developers work collaboratively on just a Story-level? You could also have the Developers use Sub-tasks, which are children of a Story, and then estimations could roll-up to the Story-parent? Ste

Hi @Marcel Rode What does "clustered" mean in this scenario? Would it be issues per due date (single day) - or something else? Ste

Hi @PARISATO Marie-Hélène If it's based on a different trigger (eg. the issue being transitioned into a different status), you'd need a second automation rule to remove the flag (i.e Flagged = NULL). Ste

Hi @Jamie Wilson What field type is the custom field? Without that, it's more difficult to test this, but I found a few other questions which might help answer your need: * https://community.atlassian.com/t5/Jira-questions/How-to-add-value-from-another-field-into-a-label-field-based-on/qaq-p/1122949 *…

Hi @PARISATO Marie-Hélène You can certainly do this using Automation! The rule might look like this... * Trigger: Issue Transitioned* To Status = <status here> * Action: Edit Issue* Field = Flagged* Value = Impediment You might need to have another rule to remove the flag also, or an additional action within this rule, if…