Ste Wright Community Champion

Hi @Samuel Fernandes Lopes Gonçalves This should be possible using Automation For example, you could create a rule that... * Activates when an issue is transitioned into "Waiting for Service" * Reassigns an issue if the updated is made after 6pm --- The rule might look like this... * Trigger: Issue Transitioned* To Status…

Hi @Hubert Bedyk Check your timezone - cron in Automation runs in UTC. I don't believe you can set a timezone in cron via Automation at this point - see this feature request: AUTO-101 - but you could set your timing based on UTC time, for when 1am-12am is in your timezone. Ste

Ah, got yourself and Swarna mixed up there! If it's different to what is needed, I'm sure they'll let us know :) Ste

Hi @Venkat Jira Admin Have you simply tried two Automation rules - one for Status move A > B, and the second B > C? That way, the individual rules should follow the Status changes each time? Or is this how it is setup now? Ste

Is this Work Management of Software? And is it Company-managed or Team-managed? Ste

Hi @Taha El Majidi Sure - so what is the exact need you're looking for, if not the above? Ste

Hi @sudhakar Just to let you know, I modified your question to remove your email address - this isn't Atlassian's support system, it's a public forum - so best not to share your personal information! As others have said, I'd recommend contacting your Jira Admin - but if you are the Admin, I'd check your email spam folder…

Hi @Ahmad Sidawi What Issue Type are you creating these Sub-tasks under? A screenshot of the error might be beneficial here. Ste

Hi @saicharansripathi There's sample questions on the ACP-420 exam page, look for the hyperlink under the "Sample exam questions" header. There's no list of questions/answers in the official test, these are private and only visible when taking the exam. Ste

You need to use the Epic's Issue Key - this is the unique identifier based on the Project Key and a numeric value - for example... * ABC-123 Ste

Hi @Hiren Patel Not using Issue Security Schemes - these are absolute, you can either see the whole issue, or you can't, as @Sebastian Krzewiński has said. You could potentially achieve what you're looking for using an App though from the Marketplace, to hide specific field data on an Issue? Check out options such as... *…

Hi @Rajakumaran Balashanmugam What is '("XXX-oooo")' representing in this instance? You should be utilising a single Issue Key, eg. ABC-123. If you want to include multiple Epic keys, you'll need to use: "Epic Link" in (ABC-123, ABC-456) Ste

Hi @Siva Polamarasetti This depends on the type of Project, but it's either... * Jira Work Management - >1000 issues * Jira Software - >5000 issues There are suggestions to change this: * JSWCLOUD-16259 * JWMCLOUD-23 ^ In terms of a solution, I'd recommend: * For Company-managed JSW, modify the Board's filter to limit the…

Hi @stefan.waibel Can you provide a screenshot of where you're seeing this information in Organization / Customer settings? Ste

Hi @Jaz Wakelin You can't reverse a change in the key unfortunately - once you've moved issues from one Project to another, that key has been used and is part of its history. I've never tried this, but you could try: * Deleting the Team-managed Project (including from Trash), to make the key available again * Creating a…

Hi @Gayathri Raj Could you provide a screenshot of what you're seeing in the Agent view? Ste

Hi @Pourna Radha-Burhoo You could use: assignee CHANGED AFTER startOfDay() ^ This would provide all Issues which have had the Assignee changed (in any way) since the start of the day, based on the current day. Ste

Hi @Atin Kapoor You can put multiple Projects into one Board, if you're using Company-managed Projects. You just need to edit the filter: * Go to your Board * In the top-right corner, select the breadcrumbs (3-dots icon) * Choose Board Settings * On the next screen, choose General from the left-hand menu * Press the…

Hi @Tomasz Pośpiech Given Atlassian Intelligence is a relatively new beta feature, I'd contact Atlassian directly about this one. You can contact them here: https://support.atlassian.com/ Ste

Hi @Lars Olesen Few queries here! --- Access: Users will need a Jira license to utilise Jira Software / Jira Work Management, rather than Jira Service Management as a customer. You're also better to use the user's account name or email address, unless their name is their initials? Although it's likely you can't add the…

Hi @Neethu Philip There's no current option to set an SLA based on a (custom) date field - SLAs can only be started based on statuses, resolution, assigned/unassigned, comments, due date modifications and issue created. There are feature requests for this though you can view/vote for: * JSDCLOUD-1832 * JSDCLOUD-2297…

Hi @Meg C Issue Keys are not possible to import unfortunately - you can't guarantee the same issue key (or key number) is set during a CSV upload. You could load them into another field though to refer to in future - such as a single line text field, or labels. Ste

Hi @Rajakumaran Balashanmugam Are you looking to locate all Epics? If so, you could use... issuetype = Epic If it's one specific Epic, you could use key - such as... key = ABC-123 And if you're looking for all issues within an Epic, for Company-managed Projects it would be... "Epic Link" = ABC-123 And for Team-managed...…

Hi @Thibaud Time Tracking won't appear unless one of the relevant fields is populated - i.e... * Original Estimate * Remaining Estimate * Time Spent ^ Once one is populated, it will appear on the Epic. Just to note... * Original Estimate is only available if "Time Tracking" is on the screen * There's no "roll-up" to Epic…

And in Ukrainian (according to Google Translate)... Ви можете або... * Повністю приховати проект JSM від порталу або... * За потреби обмежте доступ клієнтів до певних проектів --- Приховати проект JSM * Перейдіть на головну сторінку порталу, наприклад <Instance URL>/servicedesk/customer/portals * Виберіть кнопку…

Hi @Roman Kudin You can either... * Hide the JSM Project completely from the portal or... * Restrict customers' access to specific Projects, as required --- Hide JSM Project * Go to your main Portal page - i.e <Instance URL>/servicedesk/customer/portals * Select the "Customize" button on the right-hand side * Choose "Edit…

Hi @Anusha Narisetty To delete an instance... * Go to https://admin.atlassian.com/ * Go to the Billing tab * Select "Manage" next to any product * Next, select the breadcrumbs (3-dots icon) on each product (next to "manage users" button) * Select "Delete" * Follow the instructions to delete each product Read the warning…

Hi @Rita Saad YOUNES You can do this using a custom field and an Automation Rule! You'll need to be a Product Admin to implement the below. --- Custom Field: You'll need a field to keep the numeric values in. Create a custom Number field - and give it a name, eg. Annual Balance --- Automation: Create a rule to add to the…

Hi @Roland Traier-Kiss _Midori_ Some status end up in "No Category", which I assume is what this is referring to. As far as I know, these are statuses generated by Atlassian in various circumstances, which you can then change to one of the 3 existing categories. Once changed, it's not possible to change it back to "No…

Hi @T_Eoperations Is this to track when users are online? It'd be good to know the exact need - because do users logout every day? Or are you forcing a logout after a certain timeframe? Ste