Ste Wright Community Champion

Hi @Kishor Mudhili You'll need Atlassian Access to do this in Cloud. Then check out these help pages: * https://support.atlassian.com/provisioning-users/docs/connect-to-azure-active-directory/ * https://support.atlassian.com/provisioning-users/docs/provision-and-sync-users-from-microsoft-azure-ad/ Ste

Hi @Tori Sampsell Reading your requirements above, I'm surmising... * Once a request is raised, it needs to be visible internally for IT and your manager * Your manager needs to approve requests prior to them being actioned * You might want to pass these requests into a different Project (or at minimum, show them on a…

Hi @Nagendrakumar Are you still experiencing this error? Ste

Hi @Hareesh D Can I clarify the issue here - are multiple users editing one comment? Or multiple users adding a comment but it's coming up under a different user? Steps to reproduce, and screenshots, would be most beneficial here :) Ste

Hi @Philip Steyn Not sure I understand your question, could you clarify what you're trying to do in relation to emails/calls? Ste

Hi @Richard Demeny I'd contact support for this query - you can do this from https://support.atlassian.com/ Let us know what they respond with! Ste

Closing responses as this is resolved (and thanks for updating with the resolution!) Ste

Hi @Marius Skoglund It's a bug, check out the report for it here - JSDSERVER-13616 I would "vote" that it affects you, and then watch this bug for more updates. Ste

Hi @berry Could you give us some more information about your need, in relation to integrating/managed multiple Projects (which I assume are multiple Jira Projects)? Are you looking to visualise the data concurrently, like @Dan Tombs mentioned? Or is there some other need here? Ste

Hi @J Conners Perhaps best to contact Atlassian directly for billing queries, as they'll have better access to this information. Contact them via this link: https://support.atlassian.com/ Ste

Hi @iteptrello You could send a notification reminding the user from Butler (Automation)? How to use Butler is listed in detail on this page, including available due date automation options :) Ste

Hi @Roxsanne You can't edit the template itself, but once a Project is created, you could add Sub-tasks (or Epics, as a parent) if needed. The instructions differ depending on if this is Team-managed or Company-managed... --- Team-managed: You'll need to be a Project Admin, and then... * Select the Project Settings tab…

Hi @Nate Hodges How are these linked together, given Bug is below Sub-task? Are these linked via linked issues? Or a combination of different linking types potentially? Ste

Hi @ADM Amar Msaid I take it that as you state "Jira Work Management", this is Cloud not Server? Field-level validation in this manner is not possible natively, I would either... * Use Automation to clear the field if it's "0" - and perhaps send the user an email to confirm why their value was removed. For example, the…

No worries Jennifer! Could you share how you fixed it, in case others have this issue again in future? :) Ste

Hi @Samuel Chan I haven't tried this, but I'd think a combination of multiple transitions and statuses in one Workflow is possible, alongside an Automation Rule. --- Prerequisites: * Add a new initial status to your workflow - eg "New Issue" - this will now be the first status in your workflow * Also add 2 additional…

Hi @최동근 As a first step, I'd check out this help page for diagnosis and solution: https://confluence.atlassian.com/confkb/korean-characters-display-as-square-characters-in-jira-chart-macro-1063565391.html Let us know if this works! Ste

And in Spanish (according to Google Translate)... --- Tendrás que proporcionar licencias a los usuarios de la empresa externa, ¿lo has hecho? Una vez que tengan una licencia de Jira, puede proporcionarles un enlace al Proyecto. Si también está buscando limitar el acceso a un solo proyecto, deberá actualizar a un plan pago…

Hi @Soporte Codename64 You'll need to provide the external company's users with licenses, have you done this? Once they have a Jira license, you can then provide them a link to the Project. If you're also looking to limit their access though to just one Project, you'll need to upgrade to a paid plan (if you're using a Free…

Hi @Vera Valshonok Can I clarify... * You have an Automation rule, which clones the initial issue into multiple others * You then want to transition the clones to other statuses ...is this correct? If yes, could you... * Give us more information about the current rule - eg. what field is relevant to the cloning? A…

Hi @Lena Sargsyan I would check... * You (or the relevant users) have the appropriate permission via the Permission Scheme - you'll need at minimum the permission Work On Issues * Check "Time Tracking" is turned on within your instance - you can check this as a Product Admin via Settings > Issues > Time Tracking Let us…

Awesome, glad you found a solution :) Ste

Hi @שגיא גואטה You should be able to do this without a smart value when the issue link is added from the Initiative level, not the Epic: * Trigger: Issue Linked * Condition: Issue Fields Condition* Field = Issue Type * Condition = equals * Value = Initiative * Branch: Related Issues* Type = Linked Issues * Link Type =…

Hi @Tereza S Can I just clarify... * Do Ninja and Spiderman have their own boards? * If yes, do both boards have issues from both teams, or just their own team? * How do issues assigned to Ninja's team end up on Spiderman's board? Ste

Hi @dwike_aprilia Is this error still occurring? I tested this, and it worked for me! If it's still an issue for your instance, I'd recommend contacting Atlassian support directly: https://support.atlassian.com/ Ste

Hi @Büşra Tuncay If this is a question about an App, you might want to either... * Check out the App's documentation, or... * Contact the vendor's support team for more assistance You can do both of those things from the support tab in the Marketplace listing. If it's this App, click the link to be taken to the support…

Hi @Rebecca Simpson Not sure what you're referring to in relation to request number. Who is asking for the request number? Your internal service desk? Or Atlassian support? Ste

Hi @rsanchez123 As this is an App, I'd recommend either... * Viewing their documentation, to see if this is possible, or... * Contact their support team You can do both of these things from their support page on the Marketplace…

Hi @Jennifer Hall Usually, if you archive the Parent the Sub-tasks are also archived, and the same for restoring (hence why the button is not there). If it's a single issue, could you archive the Parent, then restore it, and see if it restores the Sub-tasks at the same time? Ste

Hi @Orly Dahan I don't believe it's possible at this point unfortunately. There is a suggestion for it here - JRACLOUD-80134 - if it's something you want to vote for, you can reopen it by adding a comment :) Ste